Reviews
Absolutely splendid!
Absolutely splendid! Kept me informed secured the parts and returned the truck next day! Notified me via text and phone to keep me updated offered shuttle ride.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Paul, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Great all-around experience with Thomas Bady and
Great all-around experience with Thomas Bady and Brookdale Chev! The service that I receive on both my Tahoe and Silverado is exemplary. I get free shuttle service to and from the shop and even receive reward points towards my service!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kendall, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
My original appointment was cancelled without my knowing
My original appointment was cancelled without my knowing because the rep was at training, but the floor manager helped me get set up with another Sales Rep right away. Kevin, my new Sales Rep, was super helpful and helped my wife with our new purchase. The process was smooth and easy, and we really enjoyed our interaction with Kevin. This dealership, overall, provided fantastic service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Matthew, thanks for highlighting our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Had my job done in no time.
Had my job done in no time. And they washed my truck also.thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
had a warranty part replaced ,mix up in replacement part,
had a warranty part replaced ,mix up in replacement part, was reordered was kept up to date from service dept
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The whole process from buying to using the service
The whole process from buying to using the service department has been nothing but positive Would recommend dealer to our friends Been very happy so far!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rebecca, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My husband and I had wonderful experience working with
My husband and I had wonderful experience working with Brad during my recent car purchase. From the moment we arrived, he was welcoming, professional, and incredibly patient throughout the entire process. He took the time to really listen to what we were need. He annswered all of our questions thoroughly, and never made me feel rushed or pressured. Brad’s knowledge, calm demeanor, and genuine desire to help made the experience smooth and enjoyable. If you’re looking for a trustworthy and patient car salesman, I highly recommend working with Brad!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We’re thrilled to hear that you and your husband had a wonderful experience with Brad at Luther Brookdale Chevrolet. It’s fantastic to know that he provided you with the welcoming and attentive service we strive for. We appreciate your recommendation and look forward to assisting you again in the future! Safe travels in your new vehicle! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com
Bought a used 2022 sierra and was told by the sales rep,I
Bought a used 2022 sierra and was told by the sales rep,I would get onstar for 3 years. 2 others verified it and thought that was a great deal. Nope it was cancelled after 30 days. Live 3 hours away multipro tailgate was sticking. Told I could only bring it to them and not another GM dealer. They don’t budge on the price. Don’t recommend.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your feedback, Mark. At Luther Brookdale Chevrolet, we strive to provide clear and accurate information during every sale and service interaction. If there were any discrepancies regarding your OnStar subscription or the handling of your vehicle’s repair, I encourage you to reach out directly so we can look into the matter further. Your experience is important to us. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com
Simple made the process easy and mostly remote, which was
Simple made the process easy and mostly remote, which was great. Lance from the F&I team was fast and efficient. The only downside was the wait time to sign paper for finance?it took a bit longer than expected. Kevin went over everything in the car thoroughly, promised a full charge, and delivered on that promise with a full charge and no decals. Overall, a great experience! Thank you to David for taking a photo of me with my new ride.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words, Joshua! I'm glad to hear that you found the process easy and mostly remote. It's great to know that Lance was fast and efficient, and that Kevin delivered on his promise with your new ride. I appreciate your feedback regarding the wait time for signing paper, and we will work on that to make it even better. Thank you for choosing Luther Brookdale Chevrolet, and I hope to see you again soon! Enjoy your new vehicle! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com
They did a fantastic job servicing all my needs.
They did a fantastic job servicing all my needs. They delivered the car without any issue.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that we were able to meet all your needs and deliver your car without any issues. Luther Brookdale Chevrolet appreciates your feedback and we look forward to serving you again in the future! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com