Reviews
Since this is my first ever car and happy it was with
Since this is my first ever car and happy it was with this dealer ship,
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Johny, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. I am so glad we were able to do that with your first car! We look forward to working with you again! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com
I'm a first-time car buyer and they were very
I'm a first-time car buyer and they were very professional and helpful, took the extra time to make sure I understood the whole process.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for leaving us this great review, Breana! I am very happy to hear that we could be so helpful during your first ever car-buying experience. We look forward to seeing you back again in the future. Take care! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com
Good job,but the oil change took almost 2 hours to be
Good job,but the oil change took almost 2 hours to be completed at time of service
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I'm glad that this was mostly the case for you! Please let us know if there's anything else we can do for you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com
THE BEST IN THE BUSINESS.
THE BEST IN THE BUSINESS. My salesman the was excellent. I love a truck a lot.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com
Friendly and helpful.
Friendly and helpful. Kept up to date with texts. Complimentary car wash :) Easy checkin and checkout. Coupons!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I am glad to hear you enjoyed your recent visit to our service department. At Luther Brookdale Chevrolet we believe clean cars make happy customers and I am pleased to hear you appreciated your free car wash! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com
Miss communication ordering my part & scheduling
Miss communication ordering my part & scheduling appointments . Had to schedule 3 times . Never cancelled first one when there was no part.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com
KC and Thomas are always available to assist in my car
KC and Thomas are always available to assist in my car care needs. They give it to you straight and help come up with a maintenance plan. Great customer service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your feedback as well as your loyalty. I appreciate building long term customer relationships and I truly value your business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com
The service was good and done before the appointment was
The service was good and done before the appointment was actually made as I dropped my vehicle off the night before a 1:30 appointment and my vehicle was done by 10:30. I thought I was just coming in for my second oil change and tire rotation and ended up with an alignment and 37,500 mile maintenance. I was not expecting that at all, but the alignment will save the life of my tires. Thanks for the great work.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
David, thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com
I feel played about my truck from the contract to the
I feel played about my truck from the contract to the service center. I wish the warranty was explained more detailed. The engine is gone and I had the truck 1 year. All the times I brought the truck in nobody in the service center told me I was having engine problems now I’m stuck with a $18000 balance have no way to get it fixed or get to work and I have 6 kids and still have to pay the car note and insurance on it.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com
No thank you I’ve found a place to put in a rebuilt engine that has 40,000 miles & it comes with a 3yr warranty and it’s not based on the mileage for $6000. After I pay this truck off I will NEVER buy another vehicle from you or refer anyone else to you. Have a blessed day
I've taken my 2016 Tahoe in for service at least 11 times
I've taken my 2016 Tahoe in for service at least 11 times this year alone purchase it in January problem still has not been fixed motor still ticking possibly lifters that was supposed to be replaced motor still taking
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
I am concerned about this issue and committed to promptly resolving it. Please contact me directly as soon as you can and we can work on a resolution together. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com