Hall Buick GMC

Do not buy or trade at Hall GMC in Tyler. They will lowball you the second you become a return customer. I bought a 2021 GMC Yukon Denali from them in November 2025 with 86,000 miles for $48,000 plus the extended warranty. The truck was in excellent condition. Less than a year later, in September 2026, it has just over 106,000 miles, it has been better maintained than the day they sold it on their lot and it is in even better condition than when I drove it off their lot. I came back ready to trade it in and buy another vehicle from them. I was a loyal and willing return customer after only 10 months. Their trade-in offer? $25,000. A complete insult! This is an immaculately clean, well-maintained Denali and they lowballed me many thousands below any realistic market value after I had barely owned it a year. Ai said this about the vehicle after Hall made this rediculous offer. • Yes, $25,000 is a lowball offer for a 2021 GMC Yukon Denali with just over 106,000 miles in excellent condition.Current market context (as of late 2026)Similar 2021 Yukon Denalis with ~90k–115k miles commonly list/sell in the $38,000–$45,000 range (retail), with many solid examples around $40k–$43k. I was prepared to do more business with them. Instead they showed me exactly how little they value previous customers once the sale is done. I will never step foot on their lot again, and I will actively tell everyone I know to avoid Hall GMC. If you value fair treatment and don’t want to get taken advantage of when you trade, my advice is to definitely go somewhere else.

Refused to negotiate price on purchase or trade. Later took it to them for service and marked the nut positions to know if they actually performed service. Left after an hour, surprisingly with no charge (said don’t worry about paying) only to arrive home and see the marked nuts were never touched. Can’t trust them to actually do the service unless you watch the whole time. Thanks hall gmc for wasting my time all around.

Whole sales and pick-up process was easy and straight forward. Jeremy did a great job!

Jose was great. He worked with us tirelessly to find us the exact car we were looking for!

I was from out of town and needed some car work done on my 2020 Buick. The service advisor diagnosed the problem, overnighted the part to the dealer, then had it repaired the next day. Great service and I would recommend them for future service.

Salesman was professional and helpful.was able to describe differences in finance.The delivery and explanations of features was excellent Was very friendly and courteous

Hall GMC is truly the best dealership I?ve ever used. Customer since 2016. Both buying experience and all my vehicle service. Always professional and polite.

Excellent customer relations! Easy process! Juan was a kind and helpful salesman. He was very professional but also personable. I love my new car and will recommend Hall Buick GMC .

I am extremely disappointed in my last 2 visits to resolve an issue with my steering wheel. Someone is not listening, or someone isn’t understanding what I am referring to, but if you look at at what I am explaining, it is plain as sight. I also referenced in my very first visit when I made my online appointment, to attend to the box above my review mirror. The box is vibrating! This the service dept. not sales!

Weston was my salesman and Eric was the finance individual I bought the warranty through. Both of those individuals did an excellent job and made an experience I was dreading very pain free and even enjoyable. The help and professionalism went well beyond my expectations from both of these individuals. My next vehicle will certainly be with their help!!