Reviews
A friend recommended we go to Lexus of Melbourne and see...
A friend recommended we go to Lexus of Melbourne and see Robert Lamar. I called Bob and made an appointment to see him. Bob was waiting for us and from the phone conversation knew what we were interested in. The stars lined up for us and a ES350 in the color and equipment we wanted had come in the night before. Bob made the process fun, fair and pleasant. We felt like he wanted us to be customers for a lifetime. The best compliment I can give Mr. Lamar and Lexus of Melbourne is I would go back for my next car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Evan made the whole experience coming back to Lexus...
Evan made the whole experience coming back to Lexus positive from start to finish. He listened to what I was looking for and delivered what was promised. He was professional and sincere. I never felt pressured or pushed. The process was easy and the everyone we dealt with was great.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you so much for your feedback about Lexus of Melbourne! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help. Take care!
We traveled over 100 miles to buy a Lexus from Keith...
We traveled over 100 miles to buy a Lexus from Keith Croft at Lexus of Melbourne. We had experienced the stereotypical salesperson experience at several other dealerships and even walked out of one as a vulture attempted to swoop in for the kill. Keith and his co-workers were a breath of fresh air. They were respectful of proper pandemic protocols and the facility was immaculate. Keith was thorough in explaining the options available to us and did so in conversational, no pressure, we have all the time you need manner. The same no rush, take all the time you need, ask all the questions you want approached continued through the delivery process. His product knowledge was exceptional and the effort he put into our purchase was greatly appreciated. Thank you Keith and Lexus of Melbourne, you were worth the trip.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Rob LeMarr made the transition from turning in my lease...
Rob LeMarr made the transition from turning in my lease car to the purchase of my new Lexus very easy. He was very professional at all time and in reviewing my new vehicle, Rob explained the operation and features and made me feel at ease behind the wheel. It was again a pleasure to do business with Rob LeMarr and Lexus of Melbourne. I will highly recommend Rob and Lexus of Melbourne to all future car buyers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you so much for your feedback about Lexus of Melbourne! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!
I had a great experience with Bob as my dealer. He helped...
I had a great experience with Bob as my dealer. He helped me pick my first Lexus and would always recommend Bob at Lexus Dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Mandy, we're glad to hear our staff took such great care of you! Here at Lexus of Melbourne we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
This would be my 3rd Lexus purchase and there’s a reason...
This would be my 3rd Lexus purchase and there’s a reason I keep coming back for more! Bob at Lexus of Melbourne not only made my car buying experience smooth but he also made it enjoyable. I can’t recommend Bob highly enough. Whatever you’re looking for, go to Bob. He’s the man, he will hook you up! 12 out of 10!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're glad to hear our staff took such great care of you! Here at Lexus of Melbourne we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
Virginia is The Best!Her knowledge and love for the...
Virginia is The Best! Her knowledge and love for the Lexus line is awesome! She is truly genuine with no false front. Nothing but a great experience in purchasing our Lexus. This is our second Lexus we have purchased with Virginia being our salesperson. She is a very Special Lady! Great dealership!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're glad to hear our staff took such great care of you! Here at Lexus of Melbourne we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
Evan was knowledgeable and genuine, no false front! It...
Evan was knowledgeable and genuine, no false front! It was a pleasure to do business with him and we will recommend him in the future!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're glad to hear our staff took such great care of you! Here at Lexus of Melbourne we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
We are so grateful for Bob’s talent and knowledge of the...
We are so grateful for Bob’s talent and knowledge of the Lexus line. He made it easy to select our vehicles and took us through the purchase process like a real professional. On delivery Bob carefully explained the features and operation of the vehicle leaving my wife at ease and comfortable behind the wheel of her new vehicle. Thank you Bob, we certainly will see you again in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're glad to hear our staff took such great care of you! Here at Lexus of Melbourne we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
Mandy was outstanding. She found me a car that met my...
Mandy was outstanding. She found me a car that met my needs and worked very hard to get my business without being pushy or try to over sell me a car. She is also very knowledgeable on the features of the car and was very good at explaining them to me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your positive review. We're glad to hear that you found our team here at Lexus of Melbourne so helpful in the purchase of your new vehicle. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!
