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Lexus of Melbourne

(3,023 reviews)
Sales hours: 8:30am to 8:30pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–8:30pm 7:30am–6:00pm
Tuesday 8:30am–8:30pm 7:30am–6:00pm
Wednesday 8:30am–8:30pm 7:30am–6:00pm
Thursday 8:30am–8:30pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–2:00pm
Sunday 12:00pm–5:00pm Closed
2021 national dealer award
View 12 awards
2021 national dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(3,023 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Melbourne from DealerRater.

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I didn’t know what to expect when I walked into this...

I didn’t know what to expect when I walked into this dealership but I was pleasantly surprised. Mandy Patterson was my sales consultant and she was great! Very friendly, personable, helpful and professional. She found exactly the right vehicle I was looking for and even gave me extra free “stuff” for my car. I love my new car and anybody looking for a car I will definitely recommend Mandy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we're thrilled to hear about your wonderful experience with us. Here at Lexus of Melbourne we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you so much for your feedback and we hope to see you again!

I buy a new car every few years. I can honestly say...

I buy a new car every few years. I can honestly say after repeating this process many times, the service at Lexus of Melbourne is second to none. They listened, they cared, they were honest, they were knowledgeable, and they applied no pressure. They helped inform me and let the choice be in my control. Well Done!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Brandon, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Evan and the entire Lexus Family were fantastic! I...

Evan and the entire Lexus Family were fantastic! I couldn't be happier with my ES 350!! Their service department has gone out of their way to make sure I've been completely satisfied with my purchase.... Thank You!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Lexus of Melbourne for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

Our experience with Lexus of Melbourne, Keith, Virginia...

Our experience with Lexus of Melbourne, Keith, Virginia and Matthew was the best experience we have had purchasing a car. We were overwhelmed with their professionalism, patience and most of all their kindness. We were left speechless. We love our new Lexus. Richard and Gayle Njus

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

The Best and easiest experience buying a car in my...

The Best and easiest experience buying a car in my lifetime. My sales representative Mandy was very helpful throughout the process and answered every request in a timely fashion. Casey, Mandy, and Nicole went above and beyond. I would recommend Casey and Mandy to anyone looking to buy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Such a wonderful experience. Mandy and all the staff were...

Such a wonderful experience. Mandy and all the staff were friendly and knowledgeable, we got a fair price and Eddie was able to locate the color and options we wanted. Thanks Mandy and everyone for welcoming us to the Lexus Family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you Don it was a pleasure to meet you and Scott and we look forward to seeing you guys here for service. Dont forget we do offer free pick up and delivery for service if you dont feel like driving over here! Enjoy your new RX 350.

This is the second Lexus that we have purchased from...

This is the second Lexus that we have purchased from Lexus of Melbourne. Tom Hakimi was our salesman for both purchases. Tom is outstanding! He’s professional, knowledgeable, low key and a very good listener! He helped us move from an LS460 (which we loved!) to an RX350. And we are delighted with our choice!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We had a great buying experience here. Mandy was so...

We had a great buying experience here. Mandy was so helpful and showed us everything about our new NX. We recommend this dealer to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

As always, Rob LaMarr is awesome. Easy to work with and...

As always, Rob LaMarr is awesome. Easy to work with and we always feel like we both win. I love my new RX350 and I loved the car that I traded in! Go Lexus!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This is the 3rd RX 350 we have purchased from Lexus of...

This is the 3rd RX 350 we have purchased from Lexus of Melbourne. Tom Hakimi has been our salesman each and every time. His is extremely professional and goes above and beyond any wish we have and has always done a superb job with paperwork and making the lengthy transaction as smooth as possible. He works tirelessly to make sure we are totally satisfied and happy. He follows up after the sale as well. If I owned a dealership I would hire him and promote him immediately! The other reason we come to this dealership is Jamie Coates our service writer. She is busier than a one legged man in a butt kicking contest and yet always does it right. She always returns calls and makes maintenance a breeze. She is on top of our vehicle's maintenance and keeps us informed of everything we need done to the car. Service is the main ingredient of a great experience next to sales. We do own 2 other cars and those dealerships can't hold a candle to the experience we get at Lexus of Melbourne.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.