Reviews
I didn’t know what to expect when I walked into this...
I didn’t know what to expect when I walked into this dealership but I was pleasantly surprised. Mandy Patterson was my sales consultant and she was great! Very friendly, personable, helpful and professional. She found exactly the right vehicle I was looking for and even gave me extra free “stuff” for my car. I love my new car and anybody looking for a car I will definitely recommend Mandy.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're thrilled to hear about your wonderful experience with us. Here at Lexus of Melbourne we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you so much for your feedback and we hope to see you again!
I buy a new car every few years. I can honestly say...
I buy a new car every few years. I can honestly say after repeating this process many times, the service at Lexus of Melbourne is second to none. They listened, they cared, they were honest, they were knowledgeable, and they applied no pressure. They helped inform me and let the choice be in my control. Well Done!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Brandon, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Evan and the entire Lexus Family were fantastic! I...
Evan and the entire Lexus Family were fantastic! I couldn't be happier with my ES 350!! Their service department has gone out of their way to make sure I've been completely satisfied with my purchase.... Thank You!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Lexus of Melbourne for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.
Our experience with Lexus of Melbourne, Keith, Virginia...
Our experience with Lexus of Melbourne, Keith, Virginia and Matthew was the best experience we have had purchasing a car. We were overwhelmed with their professionalism, patience and most of all their kindness. We were left speechless. We love our new Lexus. Richard and Gayle Njus
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The Best and easiest experience buying a car in my...
The Best and easiest experience buying a car in my lifetime. My sales representative Mandy was very helpful throughout the process and answered every request in a timely fashion. Casey, Mandy, and Nicole went above and beyond. I would recommend Casey and Mandy to anyone looking to buy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Such a wonderful experience. Mandy and all the staff were...
Such a wonderful experience. Mandy and all the staff were friendly and knowledgeable, we got a fair price and Eddie was able to locate the color and options we wanted. Thanks Mandy and everyone for welcoming us to the Lexus Family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Don it was a pleasure to meet you and Scott and we look forward to seeing you guys here for service. Dont forget we do offer free pick up and delivery for service if you dont feel like driving over here! Enjoy your new RX 350.
This is the second Lexus that we have purchased from...
This is the second Lexus that we have purchased from Lexus of Melbourne. Tom Hakimi was our salesman for both purchases. Tom is outstanding! He’s professional, knowledgeable, low key and a very good listener! He helped us move from an LS460 (which we loved!) to an RX350. And we are delighted with our choice!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We had a great buying experience here. Mandy was so...
We had a great buying experience here. Mandy was so helpful and showed us everything about our new NX. We recommend this dealer to everyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
As always, Rob LaMarr is awesome. Easy to work with and...
As always, Rob LaMarr is awesome. Easy to work with and we always feel like we both win. I love my new RX350 and I loved the car that I traded in! Go Lexus!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is the 3rd RX 350 we have purchased from Lexus of...
This is the 3rd RX 350 we have purchased from Lexus of Melbourne. Tom Hakimi has been our salesman each and every time. His is extremely professional and goes above and beyond any wish we have and has always done a superb job with paperwork and making the lengthy transaction as smooth as possible. He works tirelessly to make sure we are totally satisfied and happy. He follows up after the sale as well. If I owned a dealership I would hire him and promote him immediately! The other reason we come to this dealership is Jamie Coates our service writer. She is busier than a one legged man in a butt kicking contest and yet always does it right. She always returns calls and makes maintenance a breeze. She is on top of our vehicle's maintenance and keeps us informed of everything we need done to the car. Service is the main ingredient of a great experience next to sales. We do own 2 other cars and those dealerships can't hold a candle to the experience we get at Lexus of Melbourne.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
