CarMax Burbank

I’m rating this a three star because I was able to find my dream car! However, Engy made the experience extremely unpleasant. First, she only acknowledged my husband despite me being the one purchasing the car. When my husband and I first approached her, she was smiling and waving at him and extended her hand to shake his. But then stared blankly at me and I had to extend my hand to her to introduce myself. No worries, I get most sales people expect men so I brushed it off. We then told her I would be purchasing the car, but when asking questions about MY employment, MY income, and whether I pay for our house, she asked HIM each time, not me, even though I was sitting right there. I specifically remember her turning to my husband to ask, “Does SHE work? Does SHE pay for rent?, etc” Again, I was sitting right there! And I would answer the questions myself. Hubby was even annoyed and confused as to why she was ignoring me. Engy was also pushy when it came to selling the extra services like warranty. We already have a mechanic and we declined the extra service. She then asked us if it’s because we can’t afford it which kinda shocked me. We just said we weren’t interested and asked to move on. At this point, we could tell that she was getting frustrated and when signing the contract, which I wanted to read since I work in the legal field, she rudely told me to just sign it. She was rude and made the experience very uncomfortable. This was my first time experiencing sexism by another woman in the car industry. We live in 2026 and should be treating women with equal respect and not seeing them as an accessory to a man.

Time to process paperwork was unacceptable. Three and a half hours of sitting, car was selected before I went no test drive, miserable experience

Customer service there is very attentive and informative. Place is very clean and huge waiting area

my experience was pleasant there were not inconvenient. the seller was professional. I will strongly recommend CarMax

Emanuel was very knowledgeable, courteous and efficient. He showed us the cars we were interested in and processed our transaction quickly.

Very nice customer service. At the front desk and of course the sales person with very good skill at her job

Very helpful and courteous, as well as timely. Rigo Bravo ensured that the maintenance done properly.

Arthur guided me through the process with grace and knowledge. It was a great experience, I would recommend Carmax 100%

The seller helped me easy explain for the purchase & he was very friendly & nice man

The dealership was clean, welcoming, and organized. My associate was super in all ways. I would recommend this CarMax to my friends.