Reviews
Quick, efficient and courteous
Been going to Rallye BMW, for the five and a half years. Matthew Carlson is superb. Mr.Carlson is very helpful, professiona, courteousl and prompt.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to provide such positive feedback regarding your experience at Rallye BMW. We hope to serve you for a long time to come!
very good service
Rallye is always a good BMW service provider. Easy to deal with, and easy to accommodate customer's need. Very professional. never have problem after using their service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy that you were provided with excellent service. Thank you for your continued business with us, we truly do appreciate it. We look forward to working with you again in the future!
Poor handling of customer affairs
Almost three months and I have not received a refund for something I shouldn't have been charged for. Service manager is handling this poorly and I will be returning to the dealer on thurs the 19th to follow up on what was told to me taken care of!
- Customer service 1.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Good afternoon, I do apologize for the frustration you've had with this service experience. We're working with BMW USA to ensure your satisfied with the resolution. In the meantime, please do not hesitate to contact us with any other questions or concerns. Again, we apologize for the inconvenience and hope to work with you again! Best regards, Matthew Carlson Service & Parts Director
Great Service!!
They have great customer service. I’m very happy with the results of my service experience. They are professionals in everything they do. Thanks for the great service experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to provide feedback regarding your recent visit to our dealership. Our desire is to exceed all of your expectations in fulfilling your automotive needs!
George was excellent;
Found us what we needed and finished deal quickly. The car had just been added to inventory; he went out of his way to show it to us.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
He is a great asset to our team! We wish you many happy miles, and look forward to being here for all of your sales needs in the future.
excellent all around
the team was perfect, as always I am a return customer and will continue to be for years to follow Thank you Nick and team
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive feedback and loyalty to our dealership! We look forward to the years ahead working with you!
Awesome Service
From start to finish our experience was excellent. Bert was a super knowledgeable salesperson and went above and beyond to help meet our needs and wants. Happy to have been able to made my son’s dreams come true!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to provide feedback regarding your recent visit to our dealership. Our team always strives to go above and beyond for our valued guests! We hope your son enjoys his new vehicle!
After paying for a expensive extensive warranty
I was told that a part that wasn’t under warranty needed to be fixed The price was $2300 After getting a second opinion and I took pictures theirs nothing wrong with that part But what wasn’t fixed was a transmission leak that they found when my car was on the left I have the pictures Which by the way is under warranty I don’t have confidence in Ralley BMW Service Department The same place I purchased my vehicle
- Customer service 3.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Good morning, I do apologize for the issue with regards to your vehicle. Please know that we're committed to your satisfaction and take your concerns to heart! Without more information, we're unable to look into your concerns. Would you please contact us so that we can discuss this further? I look forward to speaking with you soon. Best regards, Matthew Carlson Service & Parts Director mcarlson@rallyebmw.com 516-833-4863
Exceptional service
Everyone at Rallye was extremely professional, knowledgeable and polite. James DelVecchio was a pleasure to work with. He kept me informed and provided exceptional service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to provide feedback regarding your recent visit to our dealership, and thank you for choosing Rallye!
Warranty passenger airbag seat mat
Frank did a great job working with me through my warranty service. My repair was completed timely and car returned sooner than I had expected. Great dealership with great service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy that you were provided with excellent service. Thank you for your feedback!