Reviews
Getting more than just a car
I can unequivocally recommend Harbro Auto. When we picked up our car and found they had completely detailed it, that was just so nice. But the best part was originally walking in and becoming friends with the salesman (Rick). By the time we picked up the car, we left feeling more like family. These people are incredible! No pressure whatsoever. Every time we walked through the door, all of the folks there, from manager to sales to clerical to service, made us feel welcome and valued. It is clear that they are not just interested in a one-shot sale; they want customers for life. Do yourself a real favor and check them out!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
With reviews like this, who needs advertising. This is the epitome of what we try to do at Harbro and we can't thank you enough for not only your purchase but your time in spreading the word.
Great Service!!
When we needed a repair done, Aaron Sylvester was amazing in giving us detailed information about the job that was being done. When I received a letter from GM about the additional coverage for that part after the repair, Amy in service has been amazing. She's made all the calls trying to get information about how we go about getting a GM refund for the repair done. Great communication and excellent customer service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Job Team Harbro! I am glad that you have been treated well, and that communication between service and yourself has been great. As always we look forward to working with you in the future, hopefully just an oil change or two.
Easiest buy ever!
We went in knowing what we wanted. Rick went over truck with us and had us take it for a ride..They fixed the concerns we had and we got a fair trade in for our vehicle. Very easy dealing with and happy with our purchase!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
This is one of our favorite reviews. Straight forward and to the point. We are so glad that you love your truck, it was one of our favorites too. Thanks again!
Great and Honest People
My girlfriends father recommended that I go to Harbro because of the fantastic service that he had there, and I was not let down. Whether it was the owner Mike or the salesman Rick both were very professional and friendly. Mike and Rick both talked me through the financing and showed me exactly how everything was going to work and made it incredibly clear, quick and easy. They worked with me every step of the way and got me into a very nice Sonata Hybrid.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so glad to hear that you understood every step of the process. We believe in total transparency and teaching our clients a little about the business so they can always make educated decisions. Although, in your case, maybe we just helped because your a Patriots fan. Keep saving gas in that Sonata Hybrid, and we will see you for your first oil change appointment.
Helped me in a critical situation
I was driving to a first date, the movie was at 6pm and I live 45 minutes away - as I pull out of my driveway and start driving I realize I have a flat tire. The closest place to pull in, luckily, was Harbro Sales & Service. Their service center was closed at this point, Bob and Amy were getting ready to leave when they noticed me pull up - immediately they asked what was wrong and offered their assistance. I explained the sitatution and they were very sympathetic. In no time they had my car jacked up and my tire off, ready to be replaced with a quote for a quality tire. The most impressive part of this night is that, while I made it to my date admittedly a little later than 6:00pm, I was still able to arrive to the theater before the previews ended and the movie began. If it wasn't for Harbro, Bob, and Amy there would have been no chance I would have even gone through with the rest of my night. The date went well, I left happy, and thanks to Harbro's fantastic urgency and customer service, they now have a new customer who knows he can rely on them even in a pinch or crucial time in need. Thanks guys!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your story. I guess that by definition life can't be planned, and as they say "life happens" We are just happy that we were able to help you move forward with yours. Glad you had a great night, and here is to many more.
Thank you for your story. I guess that by definition life can't be planned, and as they say "life happens" We are just happy that we were able to help you move forward with yours. Glad you had a great night, and here is to many more.
Quick service with a smile
Amy in the service department always puts forth her best efforts to help in any way she can. I am happy to being my truck in for service because I know that it will be done properly and for a reasonable price.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Andrea, as always, thank you for your time. It is great to hear that the effort that our service department puts in does not go unnoticed. Great job Team, and thank you Andrea.
Awesome Service
Working with Amy and Bob is wonderful, very helpful and knowledgeable. Highly recommend them. Amy even arranged a free "rental" for me while my car was being serviced.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Quality service at its best. That is what we strive for. Anytime we can help a customer get back on the road we all win. Thank you for taking the time to review Harbro Auto.
Fantastic Experience
I can't say enough about the great service department at Harbro Motors. Amy is especially helpful, she listens to my concerns and is extremely knowledgeable. I recommend them to all my friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Any family or friend recommendation that we get just shows us that all of our efforts are paying off. There is no better advertisement then that of a happy customer. Thank you for your review, and thank you for sharing,
Affordable, friendly, fast
I go to Harbro anytime I need something fixed on my car. Amy is always very nice and helpful, and always has a smile on her face. She is always upfront and honest about the cost of the work, and the work is done quickly. Everyone at Harbro is friendly and they treat you like a member of the family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Rhonda, Rhonda, Rhonda, you are family. Glad to see you every time you come in. It's warming up now so hopefully you will have the convertible top down soon. See you on the road.
Leaders in customer service
My best friend referred me to these guys and boy, I'm so happy she did. I did some research and right away their #1 motto stood right out to me. "Treat people the way that you want to be treated" and trust me they do this effortlessly. Rick took the time to get me in the right vehicle. What stood out to me was after I bought my car I received a phone call and emails from the team to make sure everything was going great and I was happy with my choice. Now that's 100% customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
"100% Customer Service" that is always what we strive for. No one is perfect, but it never hurts to strive for it. There are things in this business that you can't predict. Luckily over the past 43 years we have seen a good deal of them and do our best to control as many of the lose ends as possible. We are always happy to treat others the way we want to be treated and wish that no one would settle for less, anywhere else.
