AutoSavvy Woods Cross

I wanted to purchase a car that I located online so I attempted to contact the store where the vehicle was located and no one answered the phone. I called multiple times to speak to someone several times before actually having someone answer. The person answering had a disgruntled attitude and was a definite sour puss but the deal that I beleived I wouled be getting for the vehicle was too good to be true so I dealt with it. Finally spoke with a sales rep regarding the vehicle and I requested that additional information be forwarded to me and I would need to take care of a few things in order to purchase the vehicle and when I was done, I would call them back. The phone rang, rang, rang, rang with no answer several times until finally I spoke with someone who said she was not available, that was the last straw.....these peoples customer service was so BAD that they couldnt even put up a front and pretend like they were interested long enough to make the transaction. I attempted to bring this to the attention of management and low and behold, the attitude of management was dispicable also which at this point doesnt surprise me because behvavior like this begins and the top and trickles down to all the other employees so it is an acceptable practice at this aweful dealership. To even make matters worse, the so called "GENERAL MANAGER" got on the defensive and complained about my concerns calling it "the bashing" of his employee and my response was "xxx". This person was argumentative, combative, and only wanted to be heard that he was attempting to speak over me until I said to myself, enough of this. I told him while they were running their flaphole that I am glad that I found out that if this is the type of customer service to expect I am glad I found out now than later and have given these clowns my doe. I even told this chump I was willing to spend $30-$35000 cash on this vehicle but arguing was more important than the sale. To anyone considering doing business with this dealership, DON'T! Save your money and you'll spare yourself the headache of being treated like a red headed step child.

This place was a terrible experience for my wife and I. To begin we arrived early afternoon plenty of employee’s around but no one took the time to acknowledge us even though we were the only customers in the showroom. We had our 9 month old son with us so my wife and I took a quick glance at the cars we had been interested in by taking turns stepping outside. We then sat in the middle of the waiting area and watched as they played on a device called a knee walker with four wheels. After approximately 30 minutes my wife had to ask someone about if the only Honda Pilots they had were parked in the same area in the parking lot (which we found on our own). At this point we were asked if we needed any help, the individual that asked grew uncomfortable when he realized we had been sitting there for awhile waiting and watching them play. We asked him about the vehicles, he provided us keys and let us take one for a test drive. It was a nice car, and my wife and I were willing to potentially purchase it but we were a bit nervous about the branded title concept. We decided to push forward with speaking about what our options would be. In the first moments of the conversation we made note that we wanted a warranty for at least a year with little to no cost to ease our minds for anything that may go wrong since we had never owned a branded title vehicle before. The associate suggested that if there was some wiggle room that the warranty would be the place this was most likely possible. Happy to hear that they potentially would be willing to provide a warranty for little or no cost was enough to make us continue our conversation. While we were test driving the vehicle and as we looked it over, we observed some damage to one of the rims. Of course, my wife and I inquired about the damage and if it could be fixed or replaced. The representative took a look at the damage and said he would guess that it occurred on a previous test drive since the dealership wouldn’t have put the vehicle on the lot in that condition. As we continued talking about it the representative was given permission to offer $100 off the price of the vehicle in exchange for the rim. I looked up the rim, a new one was $150 based on information google provided. Not fully deterred by this my wife and I also asked how many keys the vehicle would come with. We were told the dealership is only required to supply one key and that is all we would be given. We inquired further if it would be possible to acquire a second key and if we could remove the cost of the second key from the price of the vehicle. The second key would cost roughly $60 based on information google provided. The dealership stated they would not be willing to help or negotiate in anyway in regards to a second key. Unlike many of the other dealerships my wife and I had gone and looked at, this dealership would not tell us what their margin of profit was for the vehicle. They wouldn’t tell us what they paid for the vehicle or what it cost them to repair the vehicle after they purchased it so we had to trust them that they were going to give us a fair deal without any comparables. We were negotiating over a branded 2014 honda pilot, with 11,000 miles, it was in a head on collision. They said they replaced the front headlights the air bags, the hood and bumper. It was priced at $30,000. At this point in negotiations my wife and I were looking at an immediate $210.00 (minimum) for repairs to the rim and a second key. The dealership at this point was only willing to drop the price $100 to help with these expenses. So my wife and I still decided to continue since we were told a warranty for the first year would probably be possible. For a vehicle that was branded but as far as the dealership could tell was in “good condition” we felt comfortable enough and did some paperwork finalizing that we were in agreement to purchase as of what had been discussed thus far but were still able to walk away if we felt it was necessary. It finally came down to the warranty it was also where this experience ended. The dealership was unwilling to budge with the cost of a warranty or reduce the price of the vehicle to compensate for the cost of the warranty. They wanted close to $2000 for the first year and then they said the cost of a warranty would go down after the first year. The explanation the representative gave us as to why it was so much in the first year was “well 75% of a branded vehicles problems will likely go wrong in the first year.” After that statement my wife and I walked away as we felt that a company of that size that was not willing to stand behind their product for 1 year was not worth buying from. A $2000 warranty on a $30,000 car to ease the mind of the customer is what stopped them from making that sale. I urge everyone that walks into this dealership or any of its affiliates to look around and understand that they buy those vehicles at auctions, fix what’s damaged and sell them for an inflated cost. In comparison over the internet I found that comparable Honda pilots at auction were worth about $10,000, they put in about $4000.00 of repairs based on what we know was replaced on this specific vehicle, leaving the dealership to profit about $14,000 from our potential purchase. Even if this vehicle had been priced at $20,000 the dealership would have gained a reasonable profit. But transparency on their end was not an option, nor was any sort of negotiation on price beyond $100 for an already ruined rim worth $150. In addition to all of this no branded title dealerships will mention to you that after every purchase for a branded title vehicle the value depletes by half making it so you’re automatically upside down when you drive off of the lot. This is also the reason a bank won’t let you get a loan on a branded title vehicle without at least half of the cost of the vehicle for a down payment (Ensuring the bank won’t be upside down if they were to have to pay off your loan due to repossession or any other reason). After all of this my wife and I found a smaller dealership down the street called Wasatch Auto Group and that experience was 100% better in everyday. They were generous in their negotiations and were completely transparent showing us their costs as well as what the vehicle was worth. I gave them a few weeks to call and talk as they often do for follow up. They did call. I informed them of our experience, They said they would like to follow up. we haven't heard from them sense.

Russell was awesome to work with!! Absolutely no pressure at all , just nice and helpful... Thanks auto source

My experience with AutoSource was a great one! The staff was very friendly. Russell was the salesman that I worked with and he was fantastic. He was very knowledgeable about all the cars and answered all my questions. I would definitely purchase a car from them again.

I purchased my first car through this dealership years ago and had a great experience. The car was perfect for me and I had very few problems with it (nothing beyond normal wear and tear). When it came time to buy my second car I decided to use Autosource again. This time around has been less than ideal. The car I purchased needed a major repair within the first two weeks of buying it. The repair took 5 weeks to complete (I had to drive a rental for the entire time). Once I got it back it ran the way it should have from the start. A couple months later it wouldn't start so I had the car towed to the shop for the second repair. This time it was a minor issue that was fixed the same day. Now less than four months after buying the car, the same problem I had just after I bought it has become a problem again. Frustrated by the fact that I was needing to take the car in for repairs every month or so, I called the manager of the Lindon location I purchased the car from. He referred me to the manager of the Woods Cross location. I called him multiple times trying to resolve the issue but never received a response. I finally went into the dealership to see the manager in person and was told that I would need to speak with the General Manager but he wasn't in the office that day. I was also told that I would receive a call the following day as soon as the Manager got into the office. Never received any phone call. I spent the rest of the day leaving messages at both the Woods Cross and Lindon locations trying to contact the manager and didn't hear anything back from anyone. When I was at the dealership I was told that they would get right on it and the issue would be resolved as quickly as possible. It has been three days and I have gotten nowhere with any of the managers. I am starting to feel like they tell their customers whatever they have to in order to keep them "happy" but don't really follow through on any of it. I feel like I have wasted my time and money. I will not be going back to this dealer in the future and I will not send anyone else to them either.

Matt found us our dream car as soon as we walked in the door. He was really awesome about getting us to leave with the car that day. So great.

I have never had a car transaction go this smoothly. I got the EXACT I wanted at the EXACT price. Absolutely in love with my new MDX. This was my dream car and I was nervous that it would be sold before I could get the significant other out to drive it to confirm the car was in tip top shape. The Salesman bent over backward to make sure that didn't happen. He made the car available for us to drive on a Sunday. On the day I went to pick it up the paperwork was in order- no hidden surprises I took it straight to the credit union and returned with a check for exactly what we discussed the price of the car to be. Matt even went out of his way to have go over the issues as to why it was a salvaged title and had the mechanics take a second look just to make sure there were no issues. I would absolutely refer people here, ironically both my son and daughter purchased cars here in 2009 - which they are both still driving. Class Act place. I wouldn't hesitate to purchase another car here.

We love Chris clark. You must ask for him!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I was driving across country and blew a gasket 50 miles outside of SLC at 2:30 in the morning. The very next day I began my quest on Cars.com to find my next vehicle. I came across some excellent inventory and made my way to this store. Overall it was a great experience. The entire staff made me feel at ease and were trustworthy. The owner was highly knowledgeable about the car market and the nuances of various models. In all they were just really easy to work with, I would definitely recommend this dealer!

I got a call this Saturday at 10am and the message was this is Chase with AutoSource Nation and I have great news, I have you approved so please cll me back. Well after 7 or 8 calls and no return calls I attempted one more time only for Chase to tell me I am out of state and someone else will handle it from here. Still not a word and now I have called Tiffany Tuft complaing only to get a voicemail. I bet she simply posts the same old stuff as she has over and over.. not a good start to buy a car I have searched for for 2 months; almost betting they don't have the car listed either