Reviews
Was ready to buy a car.
I called ahead to make sure the cars I was looking at online were still available. Was told they had all cars there. I drove 120 miles. They had none of the cars on the lot. Tried to talk me into different cars. Bait and switch. Absolutely the worst experience ever.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Purchased certified pre-owned Passat. Love the ca
Nathan my salesman was awesome. I went in with a copy of an approval from my bank and had exactly what I wanted. No fuss, no miss.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate your kind words!! We’re glad to hear that we could provide you with a great experience!
VW TIGUAN
Good dealership. Fast service. Easy, painless process. Car was detailed and ready to go in less than an hour. Would recommend to friends and family
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, we appreciate the feedback!
Jetta
Always like working with young lady in service always pleasant and helpful and well informed seems to enjoy her job and concerned about her customers
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for being our customer, we appreciate your kind words!
2013 Volkswagen Beetle
I was very happy with the customer service and repairs on my wife’s car and how fast I got my car back thank you for services I will definitely be coming back thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you. We're glad that you had a good experience with your recent service visit.
VW Passat
The repairs were a little expensive, but there were several different issues with the oil system. They were very good at letting me know what problems they found and what it would cost for each item before they started the repair.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to leave us a review! We look forward to your business with us again!
Worth It!
We made the trip from Odessa on a Saturday. The staff at Gene Messer VW worked diligently to get us into the car we inquired about. They made the entire process super easy and seamless. I would definitely recommend this dealership to anyone! Well worth the trip!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Certified Pre-Owned VW CC
Had to wait on finance man to complete deal. Understaffed in this department, otherwise smooth transaction! So far vehicle performs as described. Would recommend dealership to friends and family.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
friendly and fast service
Everyone at Gene Messer VW is so nice. They offer a free shuttle for service and repairs and the driver who took me home was very friendly. I get my oil changed here because I know they’ll always have the oil filter I need for my Passat and it’s cheaper to get it all done here than ordering it from an auto supply and then taking it to a service store. They also give you a coupon for a free car wash with every service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you smaugwithablog for your kind words! It is always great to hear that we were able to make a customer's experience truly exceptional! We thank you for your business and look forward to your next visit!
Service/car repair- CarPlay issue.
Took car In today to get inspection and oil change. The service lady was rude. They didn’t help with my car play which is broke.
- Customer service 3.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for informing me about your situation. Please know that we are looking into your concerns, Damon Fisher the Service Manager will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Jordan Garrett General Manager jgarrett@GeneMesser.com