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BMW of Carlsbad

(1,971 reviews)
Visit BMW of Carlsbad
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 8:30am–9:00pm
Sunday 10:00pm–7:00pm
New (888) 447-0921 (888) 447-0921
Used (877) 214-8719 (877) 214-8719
Service (888) 284-1254 (888) 284-1254

Reviews

(1,971 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Carlsbad from DealerRater.

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Bought a used car

Very good !! Jeff was easy going no pressure type guy easy to do business with ,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Service

Great customer service. Some additional costs were discovered at check out. Better if all costs were told up front .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are happy you found us so helpful! Hope you're enjoying your vehicle, and as always, drive safe!

excellent service

Very happy. Alejandro was very patient and caring. He always worried for our well being during the process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your feedback with us. We appreciate your business.

Great Experience

Great & fast experience, I would highly recommend the sales person to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you again for the positive review!

Excellent Service

We arrived at the dealership on a quiet Sunday afternoon looking for a Pre-Owned BMW. To our surprise we were able to look over the vehicles that were on the lot without being accosted buy overzealous sales personnel. We found a vehicle that we were interested in and we were luckily contacted by Billy Freyberger, BMW Encinitas Salesman. Billy's friendly demeanor immediately put us at ease and made our buying experience totally stress free. While signing the documents we were assisted by Eddie in Finance, who was also extremely polite and professional. We ultimately ended up purchasing a beautiful Pre-Owned automobile that we trust will preform to the standards of how the BMW Encinitas Dealership is representing its self. With that said we believe we received nothing but excellent service and will highly recommend this dealership to others!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Easy, Fast and no hassles!!!

I leased a 2015 x5 bmw. Ash and Jaun were GREAT!! no nonsense, no hassles and priced it right for me without an uncomfortable encounter. great team. great experience....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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No pressures lease of a BMW i3

Overall very low key, easy experience leasing a car from this dealership. Our sales associate Billy is very laid back and personable. Never felt any pressure to buy or lease. Overall, everyone we encountered at the dealership was friendly and helpful. Not the prettiest building in the world but that translates into lower overhead. I would definitely do business with them again. Thank you Billy. The doctor ( Notorious MD) gives BMW of Encinitas a favorable prognosis for fair, no pressure car shopping.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service.. No surprises and nice loaner cars.

Arthur helped me. Did a great job of keeping me updated. Had a terrific loaner car available immediately. Everything went quickly and fast. The car runs great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great services.

I found it very nice buy in Encinitas, was fast and very friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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great purchase experience but poor follow up

Jeremy was able to deliver the color of our choice on a new 328i by trading with another BMW dealer in Orange County. We got a good price and we're pretty happy with the buying experience. However, the follow up was mediocre. I never heard back after a week. Supposedly, someone should have called within the next few days after purchase to schedule an appointment to show us how to operate this new vehicle....

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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