Reviews
Write a reviewThe owners are really sketchy and even though I've already been pre-approved for an auto loan by my bank(with a down pmt large enough to buy the car outright) they tried to force me to apply for THEIR "EZ financing" BEFORE they would allow a test drive. But, why would I agree to a hard pull on my credit when I might not buy the car??? When I questioned the owner about the discriminatory nature of this "policy" he stuttered and stammered about the "Kids" who come to play around to drive the car without buying. Uh, I'm 50 and still have other lots to visit.That's when the owner promptly told me to leave bc he didn't want to do business with me. Huh???Business people who don't trust customers are typically people who can't be trusted. Save yourself the headache, there are more trustworthy professionals to buy from.
The owners are really sketchy and even though I've already been pre-approved for an auto loan by my bank(with a down pmt large enough to buy the car outright) they tried to force me to apply for THEIR "EZ financing" BEFORE they would allow a test drive. But, why would I agree to a hard pull on my credit when I might not buy the car??? When I questioned the owner about the discriminatory nature of this "policy" he stuttered and stammered about the "Kids" who come to play around to drive the car without buying. Uh, I'm 50 and still have other lots to visit.That's when the owner promptly told me to leave bc he didn't want to do business with me. Huh???Business people who don't trust customers are typically people who can't be trusted. Save yourself the headache, there are more trustworthy professionals to buy from.
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
- 1.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I would never recomend this place very good customer service but they sell cars that are not in a good working condition I bought a car 3 weeks later the engine broke and they did not want to repair it because it was a $10,000 so they offered me another truck but ai had to pay $24,00 over the $13,000 I had already paid making a total of $37,000 to be be able to have a car im a gopd working condition Never buy a car there
I would never recomend this place very good customer service but they sell cars that are not in a good working condition I bought a car 3 weeks later the engine broke and they did not want to repair it because it was a $10,000 so they offered me another truck but ai had to pay $24,00 over the $13,000 I had already paid making a total of $37,000 to be be able to have a car im a gopd working condition Never buy a car there
- Customer service
- 3.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I don't write reviews. But, I met the team at The Fine Auto Store in Imperial Beach and I have to say, I've never met a better set of people. Its family owned, Son Ernie, Father Ernie Sr. and close family friend Jose who were attentive, kind and understanding of what I wanted and needed in my next car purchase. If you are looking for the BEST auto dealer service go to The fine Auto Store!! Margaret L.
I don't write reviews. But, I met the team at The Fine Auto Store in Imperial Beach and I have to say, I've never met a better set of people. Its family owned, Son Ernie, Father Ernie Sr. and close family friend Jose who were attentive, kind and understanding of what I wanted and needed in my next car purchase. If you are looking for the BEST auto dealer service go to The fine Auto Store!! Margaret L.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Very friendly while buying but horrible service in receiving title and registration. Never knelt us up to date. Had to call constantly. Temp plates expired and 4 months never got regular plates!
Very friendly while buying but horrible service in receiving title and registration. Never knelt us up to date. Had to call constantly. Temp plates expired and 4 months never got regular plates!
- Customer service
- 3.0
- Buying process
- 5.0
- Quality of repair
- 2.0
- Overall facilities
- 2.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
people were very helpful you felt at home with somebody you could trust,would recomend this place to future auto buyers.signed satisfied customer mr.ross
people were very helpful you felt at home with somebody you could trust,would recomend this place to future auto buyers.signed satisfied customer mr.ross
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jose did a wonderful job assisting us to apply for a loan. He was very patient and informative. We will be recommending The Fine Auto Store to friends and family and tell them to ask for Jose. We left the store very satisfied.
Jose did a wonderful job assisting us to apply for a loan. He was very patient and informative. We will be recommending The Fine Auto Store to friends and family and tell them to ask for Jose. We left the store very satisfied.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
beautiful place guys were rele help ful to help me find a car. realy like the way thei took care of me i give them a 10
beautiful place guys were rele help ful to help me find a car. realy like the way thei took care of me i give them a 10
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
VERY PLEASED WITH THE OVERALL SERVICE. WHEN I CAME IN TO THE DEALER THE STAFF WAS VERY HELPFUL AND CURTEOUS. VERY PLEASED AND SATISFIED
VERY PLEASED WITH THE OVERALL SERVICE. WHEN I CAME IN TO THE DEALER THE STAFF WAS VERY HELPFUL AND CURTEOUS. VERY PLEASED AND SATISFIED
- Customer service
- 5.0
- Buying process
- 4.0
- Quality of repair
- 3.0
- Overall facilities
- 3.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Good Service, Friendly and Quick! Some problems with the car but they agreed to fix most problems
Good Service, Friendly and Quick! Some problems with the car but they agreed to fix most problems
- Customer service
- 4.0
- Buying process
- 4.0
- Quality of repair
- 4.0
- Overall facilities
- 4.0
- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The best car dealership experience I had so far, when they advertise excellent service, they MEAN it!
The best car dealership experience I had so far, when they advertise excellent service, they MEAN it!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase