Joe Basil Chevrolet

Great overall performance on the part of Joe Basil Chevrolet,service advisor Mike Witmer was knowledgeable and delivered the car as promised.

price hike on paper to show they gave a discount that never happened just so they show GM that a supplier's discount was given when I went in for a clearer explanation on where is this discount given a punch of nonsense, I'm calling GM to make sure they know

Joe basil suck in depew. pick up SUV 8/30 in service 10/6 SUCKS and never fixed problem said my car my problem

I never believed that after you buy a car from a dealer their done with you until we helped our Daughter buy a car from Basil Chevrolet on Transit Rd In Depew. After reading everything online about the vehicle we purchased we went in to make a deal on the car. It was suppose to come with a remote start as it was advertised in the description, because our Daughter has 3 kids and it helps to warm up the car so they stay warm. So she called back after getting home and talked to Pat the salesman. He said there was nothing they could do except charge her if she wanted on installed. Then I called Derrick Schiersing who told us when we bought the car if there was any problem to call him. For 3 days in a row I called and left a voicemail about the issue with no call back. Our Daughter finally got a whole of him 5 days later and said he was busy in the body shop and told her there was nothing they could do because it shouldn't of been in the advertisement and in small print there's a disclaimer that so.e vehicles don't have everything in the ad. To me then it should not be advertised that its in there. So thanks Derrick for proving once you drive the car off the lot the deal is done and your customer service part ends. Glad there's so much custermer service loyalty out there. So when your buying a car from here became full to read all including the small print...

Basil Chevrolet has been my dealer of choice 15 years now and it has always been a first rate experience buying new and used and dealing with the service and collision shop.

WILL CONTINUE TO DO BUSINESS WITH THIS DEALERSHIP HAD VERY GOOD EXPERIENCE WIYH ENTIRE SALES TEAM

Service is always good. They respect our time as customers. The dealership wait area is clean and usually has refreshments.

Held onto my car for 5 weeks, got wrong parts, had to wait longer for new ones to come in and then they accused me and my insurance of non payment even though the check was cashed 2 days after the check was issued. Did work they weren’t approved for and then billed the insurance company after so if insurance didn’t approve it I was stuck with an extra $800 charge/bill. Would never recommend these people ever unless you want problems after problems. Even left messages with higher ups about issues and you won’t get a call back or hear anything from them. Only go here if every place in country has completely vanished. They should lose their dealership/service license.

I took my truck in there twice for the same problem. The connector in the back of the truck that hook up to a trailer is not working. The first time they ran two diagnostic test for some reason and charged me almost $400. Why they ran two I have no idea. But the problem still was not fixed. I took it back again and they had to charge me again for a diagnostic test for almost $275. I tried to argue it and they told me if it happens again come back with my trailer and show them that it’s not working and they will talk about a refund. I don’t agree with it. I think that was crap. This is a lease vehicle and they’re trying to blame it on me that I did something wrong with the fuses. Keep blowing. Not happy.

I always use Joe Basil For service. They are friendly, fair and quick! I trust them to let me know what service I need next