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Circle Buick GMC

(172 reviews)
Visit Circle Buick GMC
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
New (219) 227-3797 (219) 227-3797
Used (219) 227-3792 (219) 227-3792
Service (219) 227-3838 (219) 227-3838

Reviews

(172 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Circle Buick GMC from DealerRater.

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Occ-health

The guys there are very pleasant and professional in the service department, they try to answer questions and concerns. This makes a difference when you purchase a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

Service team is excellent

My Yukon was in for service and warranty repair the team here provided me excellent customer service and even offered me a loaner vehicle while my vehicle was being repaired I was very happy with the results the team here is excellent and would recommend them to anybody.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi there, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Didn't have the car

Drove over an hour and even confirmed via phone that the car is there. Arrived and the car is not available. Salesman flat out lied that they just sold it and it pulled out 30 seconds before I walked in. Even pointed to an empty spot on the lot. I drove in 10-15 min and first thing I did was look for the blue Sierra I wanted to purchase - it wasn't there. Would not recommend this dealer - they don't care about your time.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Bryan Drunktenis WORST SALESMAN EVER!

First of all who tells a customer and I quote “all you did was waste my time” well Bryan Druktenis did! By far the worst customer service ever, I would never go back there and none the less recommend a place who doesn’t know how to treat customers, and I won’t add how red his face was fuming talking about me when I was walking out, you should be ashamed of yourself and I feel sorry for people who try buy cars off of you!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Sold me an undrivable vehicle

They sold me a vehicle with a broken engine mount, broken flex pipe, and caked with junk fuel system. It’s undrivable after only 3 weeks and they won’t fix it for less than $1,000.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Exceptional customer service

First visit to the dealership was a manufacturer recall on my ‘18 GMC Terrain, then second visit was for routine maintenance. The service was professional, efficient and on point...deserves 6 stars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

leased 2020 terrain and bought 2019 canvon

we have bought 5 vehicles there and we would send anybody there for a new car but insist on requesting Joe M. as their salesman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great dealership

I've been using with this dealership for many years and you just can't find a better one. The service department is great--my car is always ready when promised and the work is done perfectly. The staff is easy to talk to and explains everything--all questions are taken seriously and they take all the time you need to feel comfortable. When buying or leasing a car I could not find a better price and the sales people are fantastic. I would not go to any other dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

Our Experience at Circle GMC

Circle Buick GMC is an outstanding dealership. From the time we walked in the door salesman Joe Mendez greeted us, and we felt like family. Joe Mendez is a very kind, very knowledgeable excellent salesman. My husband and I bought a 2019 GMC Sierra 1500 pick up in my husband’s favorite color (satin steel.) At first my husband was a little leery on purchasing the pick up but when he saw it brought to the front in his favorite color he instantaneously changed his mind. From the time Joe asked us how much we wanted our note to be and financing he got us right at where we wanted to be. I have purchased plenty of vehicles and I’ve never seen a dealership work so fast and prompt. Joe Mendez seems like an old friend that I hadn’t seen in a while and I love that feeling. Financing went smooth and we drove home in about an hour and a half in our new vehicle. We are happy satisfied and also pleased that we went to Circle, Buick GMC on that day. Now we have an extended family. Thank you Joe for everything keep up the good work and we will drop in on you just to say hello soon.💯😁

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we are so happy to read such a great review about Circle Buick GMC! We sincerely value your business and look forward to your next visit!

Oil change

Very polite and will to expline what is going on with your car while you wait. Very clean all the time. Good work and always smiles

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!