North Bay Cadillac GMC

John Ogrady,Peter Ardeljan, John Frantzis,and Lloyd from PreOwned all went above and beyond my expectations. They all made the buying experience very easy and enjoyable. This was my first dealings with North Bay Cadillac Buick GMC and because of the excellent manner in which I was treated I will be a return customer.

In September 2019 I bought a 2019 4800 mile certified pre owned Cadillac. The day we picked up the vehicle, not one safety feature in the vehicle worked, as well as the navigation. They said it was the “card” and that they would get us a new one right away. We were only given one key and promised the second key right away. Both keys are necessary for the memory seat option to work. Three months later, we have nothing but promises from this dealer. We are now forced to dispute the down payment charge as well as file for small claims. Sending a letter off to Corporate Headquarters today. We did notice prior complaints about this dealership but ignored them much to our chagrin. Will also report this dealer to the Attorney Generals office and Better Business Bureau.

Recently returned my ATS lease and purchased a CPO from Petar. I called a week earlier and Petar assured me that he would put the car on hold even after a few delays and push-backs on my end. Petar was a straight-shooter and the buying process was quite easy.

Drove from PA. to buy a car from North Bay Cadillac that I saw online, wouldn't hesitate to do it again !!! Top notch professionals in every aspect of the process from my salesman Peter Ardeljan to John Frantzis in Finance and everyone in-between, they couldn't of made it any easier !

Amazing team. Made the experience seem less and stress free. Always go to them for my Escalades and also jaguar and range rovers. No body can beat them in service, inventory and pristine paperwork and deals!!

Had to give one star because Google doesn’t allow zero stars. I have never had a worse experience in my life. Was in the final stages of a lease deal on a 2019 Acadia before the manager called me to squashed the deal. We had done all the negotiations, I received an email from the salesperson with the financial details of the deal listed in writing. I gave my credit card number to the salesperson to put down a $200 deposit on the truck and came in to test drive it the next day. The next day, I spoke with the salesperson and gave all of my financials to get the credit app processed. Two hours later, I received a phone call from the manager indicating that the deal couldn’t be honored because the “computer was down two days ago when the quote was generated and the interest payment wasn’t factored into the quote”. Was then told that the salesperson didn’t run the numbers by any managers and that they didn’t have to honor the deal because an emailed quote isn’t a written deal. Was also told that despite taking my credit card information, the deposit was actually charged. Was not offered any alternatives or solutions and was told the actual lease price would be at least $100 more. Logged a formal complaint with GM Corporate because this is not how you conduct business. No wonder no one trusts anyone anymore. How could you after encountering this type of dishonest bait and switch business practice. Not to mention, I would LOVE to know what North Bay did with all of the personal information I gave them. Went to see them in person today and no resolution. Just the same song and dance about how they couldn’t honor the deal. Sales manager was yelling at my husband on the floor. Completely unacceptable.

This place and these guys are awesome!! I read the reviews prior to calling and one stood out particularly about Alfonso (Carlino) Sales Consultant. I decided to call Alfonso. I was in search of a specific (CPO) Escalade ESV which they had. I can tell you from start to finish he was very courteous, knowledgeable, and helpful. He's simply the best! His entire team made this the easiest and best car buying experience EVER! The finance manager John (Frantzis) was an amazing guy and you can tell they really value your business. I was on vacation and I drove from over 2 hrs away to get there and the vehicle will be traveling over a 1000 miles to get home!! Lets just say I have a happy wife! Everything was exactly as described by Alfonso and these guys are all class acts. Special thanks to Chris and also to Lloyd for taking the time to show us and explain all the features of our new vehicle. They really gave us the white glove treatment. I was very impressed by the whole team. Thank you guys!!

After I turned in my lease, I was told that the disposition fee would be waived if I bought any car from the lot even if it wasn't a GM. Unfortunately, this wasn't the case and I received a final bill from GM. The dealership wouldn't even meet me halfway with the fee, which they knew was unjust.

My wife and I were looking for a SUV to replace her vehicle. I did a search on-line and found a few that we liked... one was just 3 miles from our home here in Oklahoma, and another was at North Bay Cadillac on Long Island. As luck would have it, I already had plans to be out in New York on business... so I drove over to the dealership to look at the Cadillac XT5 Luxury AWD to see how it looked. In the mean time, my wife went and test drove an identical one here in Oklahoma to see if she liked it and could make a deal. I wasn't sure what to expect walking on to the dealership lot... some places swarm on top of you like vultures, looking for a quick meal. That WASN'T the case here. People were friendly, checked on me, but didn't try to smother me as I looked the vehicles over. After a short time, Alfonso came up and asked me if I was being helped. He was polite, unassuming, and my initial thought was that he seemed genuine. I told him that I was interested in one of the four XT5's on their lot. He quickly grabbed the keys, handed them to me, and stepped back so that I could look it over. Alfonso was knowledgeable about the vehicle, explained the options/features, and told me that as a Cadillac Pre-Owned Certified vehicle that it still had a warranty... something that I wasn't really looking for, but was a pleasant surprise. He showed me the other three XT5's, but I knew that the one I was looking at was the one my wife likely wanted so we didn't spend much time on the others. I left the dealership without making any commitments, wanting to do more research and talk to the wife before making a decision. I got ZERO pressure about that... which surprised me. I came back over the weekend and met with Tony, and I told him that I had been working with Alfonso and knew that he had the day off, but that I wanted to test drive the XT5. He didn't hesitate... he grabbed a temporary tag, put it on the vehicle, and off I went. The XT5 is a nice vehicle, and after a few trips around the block I knew that this was the one for us. On Monday morning, I contacted Alfonso and we negotiated a price on the vehicle. I wasn't expecting a huge discount from the price that they had on-line, as it was (literally) the best priced XT5 I could find on the Internet. Being a used/pre-owned SUV, a few minor blemishes are to be expected, but a few I knew had to be fixed to pass the 'wife approved' test. They offered to make the necessary repairs, but I was short on time so they dropped the price a little bit to cover it. Done deal! Here's where things get complicated... I'm sitting in the dealership and waiting on a funds transfer from my Credit Union so I can drive home, when I get the call that we have severe weather in Oklahoma and they are sending everyone home early for the day. Tornadoes are no joke... and when they hit, you had better be prepared. So my Credit Union bailed mid-transfer and I was stuck at the dealership without any way to pay for the XT5. The folks at North Bay Cadillac just rolled with it. It had to have sounded like the biggest load of BS they had ever heard, but you'd never know it... they handled it with grace and style. The next morning when the weather had passed, my Credit Union came through and sent the funds to the dealership. When I showed up, the XT5 was cleaned up and their detail guy was putting the final touches on it as I walked up. We finalized the paperwork, ran through the safety checks, signed us up for three free months of On-Star, and I was on my way back home. 1,500 miles and an average of 28 MPG later... and I'm second guessing this being my wife's vehicle instead of mine. It's THAT nice! The ride home was an adventure... and the XT5 never disappointed. It was a quiet and comfortable ride, it had great road manners, and is an overall joy to drive. But the best part of this entire adventure was my experience with the folks at North Bay Cadillac! Alfonso, Tony, Petar, Chris, Lloyd... you can't go wrong with these guys. Was it an absolutely perfect experience? No... but we're all human, and while some mistakes were made in the front office, Alfonso stepped up and made it right, without question. No ego, no excuses, just humble honesty and a commitment to do the right thing. I would not hesitate to purchase another vehicle from him or his Team... even from 1,500 miles away. Mark Baumgartner Blanchard, OK

No joke. This has got to be the 15th car I bought and by far Alfonso blew us away. He was on top of every aspect of the purchase. No hassles seem less and best by far. I am a customer forever. Great job North Bay, you have an awesome salesman there. We LOVE our Cadillac! CaroleAnne