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Horne Auto Center

(156 reviews)
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Sales hours:
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Sales Service
Monday 8:00am–6:00pm 7:00am–5:30pm
Tuesday 8:00am–6:00pm 7:00am–5:30pm
Wednesday 8:00am–6:00pm 7:00am–5:30pm
Thursday 8:00am–6:00pm 7:00am–5:30pm
Friday 8:00am–6:00pm 7:00am–5:30pm
Saturday 8:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed

Reviews

(156 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Friendly and Enjoyable

Friendly service that worked hard to ensure I walked away happy and with the best deal possible. They even called me the next day with a better rate. Will always recommend Horne Auto.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Easiest auto purchase I have ever experienced

This is the sixteenth vehicle that I have owned and it was definitely the easiest purchase I have experienced. I used the USAA car buying service and Horne responded with a vehicle that met our requirements and they discounted the price so that I did not feel the need to negotiate further. While Horne is 130 miles from our home, the drive to pick it up was worth it. Joe Garguilo did a great job of showing us all of the features in our new car so that we left feeling that we had been treated fairly and respectfully. All in all, it was a pleasant experience that was most different from my previous car buying experiences.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Excellent

Richelle was great no pressure and quick on purchase. I love my new truck. What a great experience. I will recommend all my family and friends to shop with Horne. Buy a Chevrolet

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Shain Thomas for president!

My wife and I recently moved to Show Low and had been looking for a good used truck. We went to several new and used dealers and were extremely disappointed in their tactics and lack of knowledge and professionalism. Car buying can be very stressful and such a game that the whole process is dreaded. What an enjoyable experience with Shain, Brian, and Chris at Horne Auto Center. Down to earth guys that genuinely care about customer service and deliver it on such a personal and caring level. Hope Horne takes care of their staff as well as their staff takes care of their customers!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Happy Purchaser

If you want a great deal with exceptional customer service, please see Joe. He made my Subaru purchase very easy and enjoyable. Thanks Joe for everything and thanks to all the friendly staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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shaine thomas,best salesperson I have ever delt wi

SHAINE Thomas IS THE BEST SALES PERSON I HAVE EVER DELT WITH,I AM 85 YEARS OLD AND HAVE BOUGHT NEW AND USED CARSFROM MASS TO CAL AND FLA TO TX,NM, & ARIZ. NO SALESMAN HAS EVER KNOWN THEIR PRODUCT INSIDE AND OUT AS WELL AS MR. THOMAS. SOFT SPOKEN, HELPFULL IN DESIDING ALL THE ASSORIES THAT WOULD BE BENICFIAL TO ME. WHEN THE CAR CAME IN FROM THE FACTORY AND WAS READY FOR ME TO PICK ITUP IT WAS EXACTLY AS I HAD ORDERED. SHAINE AND I WENT FOR A DRIV E AND I FELL IN LOVE WITH THIS CAR,SO COMFORTABLE AND EASY TO DRIVE AND TO GET IN AND OUT OF. IT IS EVERYTHING SHAINE SAID IT WOULD BE. AFTER THE DRIVE WE WENT BACK INTO SHAINES DESK,HE HAD ALL THE PAPERWORK READY AND TOOKM ME TO GET THE FINAL PAPER WORK FINALIZED, THEN TOOK ME OUT TO MY NEW CAR AND EXPLAINED EVERYTHING TO ME ABOUT THE OPERATION OF THE CAR SEVERAL TIMES. SHAINE IS A REAL SALESMAN AND A TRUE ASSET TO TOUR ORG. THANKS SHAINE.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Fantastic Experience

Was able to get the car that I wanted. No hassle, no fuss. Prompt, courteous, friendly sales. Richelle Whipple was able to give quality one on one time with me to get me driving away in a new car. Five stars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Thank you Richelle Whipple online sales

Richelle and all the staff at Horne auto worked with me and made my car buying experience one of the best. I bought the vehicle I wanted and got a good deal. Thank you for Richelle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Incredible Service!

This was the best car buying experience ever! My salesperson, Richelle Whipple was prompt, courteous, thoughtful and respectful of my time. She has a great deal of knowledge and was extremely helpful with finding what I needed and had everything ready for me when I arrived at the dealership. I would definitely give her a 5 star rating! Thanks Richelle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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HORNE AUTO GOOGLE REVIEW

Shaine Thomas was the sales associate that assisted us with the purchase of our new Chevrolet Silverado. I have never had such a painless auto buying experience. Shaine was quick to return my phone calls and found the exact truck I had been looking for! We made a deal and he had it all ready to go when we showed up and never tried to change anything that was previously agreed on. This dealership was extremely professional and made us feel comfortable. The finance associate was also extremely friendly and made sure we understood everything in our contract. I would recommend Horne in showlow and their staff to anybody and we will return to this dealer should we be in the market in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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