When I turned my car in for warranty covered repairs on Mon 12/16, because it was during the holidays, I was told it would be the 26th before they could... probably even look at it. Then, on Friday 12/20 I get a call that it's ready. That was awesome! Thank you so much! Staff was very friendly as well!
It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Teague Chevrolet Buick and we hope to see you a...gain.
I didn’t buy my car here but live in the community, so thought I would use Teague for my service and warranty work. You can’t just walk in and get service,... every time I have taken my car there they acted like I inconvenienced them. I was having an issue with my battery and called and asked for help and they informed me they could send a wrecker but it wasn’t covered under my warranty. I called Chevrolet direct and both the tow and the battery were covered. I had a knot on my tire-which still had warranty left. They told us that only a portion would be covered under warranty which was fine, then when I picked my car up they said the damage was due to misuse and charged me full price for a tire, we took pictures of the tire before taking it in so we know there was no rub on that tire. I would never again use them for service let alone buy new from them. They ARE NOT customer friendly.
Janet Watkins, it is disappointing for us to hear that your experience was anything less than great. We strive to give the best service possible and ...given the information furnished to me by our service department the decision to cover the tire was not a decision we had any control over. Those decisions were based on the previous damage repair done to the tire. It appeared to have been patched prior to our having removed the tire from the vehicle. Given this information it was deemed to have been road hazard and not a defect in the tire. Because of this we were unable to get GM approval for the replacement. We are governed by GM policy and procedures concerning warranty work. Your battery was indeed faulty and was replaced under the GM warranty coverage. I am not certain on the tow issue but will be more than happy to check into this for you. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (903) 887-4111 so we can work towards a resolution. We look forward to hearing from you.
Awesome service . These are down home people that always treat me very nice and fair.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to o...ur guests. Please come see us for any future needs. Hi, thanks for taking the time to leave a review.
Had a great experience. Went to buy a used truck and found a very nice one owner. Brian in sales was very nice with no pressure. I would definitely do... business with them again.
Thank you Charles, it was a pleasure doing business with you and your daughter. Look forward to assisting you family in the future. Brandon
I went online looking for a black buick, possibly used but in good shape.. You had the perfect car for me. So, I'm saving up my down payment and HOPING... it will still be there. Great online information and back up.
THANK YOU FOR TAKING THE TIME TO TAKE A LOOK AT OUR INVETNORY. VERY GLAD WE HAD THE INFORMATION TO HELP YOU ON YOU SEARCH. WE LOOK FORWARD TO HELPING ...YOU IN THE FUTURE AND WOULD LIKE TO SPEAK WITH YOU ABOUT YOU ON-LINE EXPERINCE. PLEASE GIVE BRANDON A CALL. THANKS YOU AGAIN!
I've been dealing with Teague Chevrolet for many years now and have "never" left that dealership feeling regretful about anything they've done for me.... I have recommended Teague to many friends and will continue to do so.
Thanks you James for your continued business! We look forward to man more years of servicing your needs. Also thank you for taking the time to fill ou...t this survey! God Bless Teague Chevrolet Buick
Brandon did an excellent job in helping me buy a great reliable vehicle for my wife.
Thank you. It was our pleasure to assist you and your wife to find the best vehicle that fit your needs. Welcome to the Teague family and look forward... to serving you and your family in the future.
JUST ALL AROUND GREAT EXPERIENCE. WILL BE BUYING FROM HERE AGAIN AND SENDING MY FRIENDS THERE.
Thank you for your review, we appreciate your business. We look forward to serving you in the future!