Monument Chevrolet

Pruchased 2019 Silverado 1500 pickup from used lot. Over all experience on the sales floor was excellent no back and forth just right down to business. After purchase was told that they would need to keep the truck for 2 weeks to deal with a recall. I was assured that it would be gone over stem to stern and all service would be completed prior to picking it up. On picking it up 2 weeks later I was handed 2 key fobs one that was beyond well used cracked and broken the other like new but had a weak battery. Asked about a replacement for the bad looking key fob and battery and I was directed to the parts counter. Where I was told how much a new key fob would cost ($380)and purchased a new battery for the other. The battery was promptly retrieved. At which time I mention when I purchased one at the Honda dealership they installed it for me without asking. I was quickly informed I was not at the honda dealership and was given instructions on how the fob came apart. I again inquired about purchasing just the skin or case for the well worn fob and was quickly informed they don't come that way. After this exchange I decided it may not be a good idea to come back for any service needs. I was able to buy a brand new key fob skin from Amazon for less than 35 dollars. Switched it myself no problem. Now here is the rest of the story. Purchased truck with 75513 miles on it check engine light comes on at 78016 miles. Take it to my usual shop I'm told the Vapor canister purge valve vent valve and fuel pump control module all need to be replaced. The $4000.00 warranty I purchase doesn't cover anything electronic even though electrical is checked on the list. Big surprise Cost of repairs $1323.99 Question should this have been caught in the stem to stern service I was told about. Fast forward 4 months later check tire system comes on and again take it back in for service at 86463 miles hmmm I got 11,000 miles out of my truck so far. I ask what could be the problem I was told the tire sensors can lose power after 5-6 years One has most likely stop sending a signal. Again I would have thought if this is a known service thing they should have been replaced prior to receiving it. Okay so what else could need service? They suggested checking the vehicle over. They did and found that all fluids were in need of replacing or beyond need of replacing. Transmission fluid was almost totally black. The fuel injection system and throttle body were in need of cleaning, evaporator coil needed cleaning after all of this I was handed a bill of $2623.27 So that brings me to a grand total of $3947.26 for the truck and oh yeah the $35 key fob skin that alerted me that I might not want to return for service. Note to someone buying a used vehicle from here know what you are getting and don't trust that you will be helped much after the sell. Other wise it was a great place to purchase my truck.

Excelente servicio y muy buen trato del personal q trabaja lo recomiendo 100% tienes muy buenas opciones en veh�culos y muy buenas opciones de pago

My experienced in customer service was excellent. Shantel was my representative in the service Department , I look forward to returning for service on my vehicle.

They were not very positive meeting me on my numbers, when I bought the vehicle there was no congratulations, and when I bought it they barely walked me though all the features on the vehicle

All I will say is I?ll come again if and when services is needed.

Brought in car for analysis and repairs. Had it diagnosed within 40 minutes. Faulty ecm. Repaired that day and picked up later in the evening. Good quality!

Do not go here. I spent 3 and a half hours waiting for them to diagnose my engine problems. I had some transmission issues that caused my engine to shutter. They told me I needed an oil change when I received an oil change just a few weeks before arriving. They didn’t listen to that though, they treated me like an idiot that never gets my vehicle serviced. They do the oil change, and I don’t believe they check for any further issues because the shutter and the check engine light came back after I left the dealership. Went to a different shop the next day and within 20 minutes of them looking at my truck they found the problem. (In need of transmission flush). I was charged for an oil change and diagnostic fee by Monument Chevrolet, yet they never found out what was wrong. When I called to complain the manager again treated me like an idiot that just “needed an oil change”. I did not need an oil change. Monument Chevrolet does not put customer care at a high priority, nor do they have capable mechanics in their shops doing quality work. Will not go back. Will tell people not to go back.

Great service and quick turnaround. They discovered that I needed a transmission fluid flush and replace. My truck now runs like it is new.

I purchased a new 2016 Traverse at Monument. The salesman was first class all the way. Everything was great until I had to deal with the service department. From then until now my experience has been the worst. Oil change first. Came home after the change and noticed a puddle of oil on my garage floor. Called and took the car back. Simple fix. But why did I have to take it back. Oil dripped from a channel that the technician failed to clean properly. Ok. But the next change I was told an engine cover was missing. Where was it? No one knew. No one could find it. Maybe it was missing all the time. Really? Why was this not noticed before. So they had to order one. They got it in and put it on. WOW! Most recently I took the car for a head lamp replacement. 3 hours later I was finally on my way home. That's one vehicle. I have used Monument for service on my 2006 Equinox. Routine things like oil changes. However, one service involved the car losing a wheel and tire after service. I was indeed blessed that I made it back to Monument. What happened? The technician failed to install the wheel and tire properly. A few days ago I took the car in for an oil change. When I started driving home the check engine light was on. Wasn't on when I drove it to Monument. What happened? A part was broken causing the check engine light to come on. Got it fixed. But that is just pure sloppy. I also had the ABS and TRAC Control lights on. Had that diagnosed. They could not fine the problem. It was as if they called me untruthful. Finally got that taken care of. I HOPE. However, this time they found the brake light switch was not functioning at all. Now I am waiting for a brake light switch. As of today, August 18, 2023, they have had the car for a week. And I was told that it would be September 1 through 4 before a switch will be available. I talked to the service manage who worked to find a switch. Maybe he said a switch will be here on Monday, August 21. WOW! What a mess. Will I go back to Monument. I don't think so. I will now have to drive 25 or more miles to find another Chevy dealer. What a royal pain!

Had a reman transmission replaced all for them to forget to replace the transmission mount, brought it back a second time for mount replacement 100 yards out the door check engine light starts flashing, brought it back again and hooked up the machine for them to say it needs to be rediagnosed with a tune up...absolutely ridiculous