Reviews
Service was great. Waiting area was very clean &co
I was taken care of really well by Mr. Vlladmire Falcon(I believe that is the way to spell his name.) He did everything to care of me as if it was his own car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Shirley and thank you for this great review! We're very happy that Vlladmire was there to help you and treated you with the customer service we know you deserve. Make sure to like and follow our page to catch the latest service specials. All the best, Bryan Hardman, (713)-580-1600, bhardman@monumentchevrolet.com
Service
I dropped my vehicle off at 12 p.m., and it wasn't ready until 5:30. I think the wait time is too long. Also, service advisors act too busy to help you. I walked in and they just looked at each other, like who had time to deal with me first. Other than that, the job was done.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your review, Stanley. We strive to provide excellent customer service and we do appreciate your patience for the extended wait that you encountered. Please let us know if there's anything else we can do for you. Best regards, Bryan Hardman, (713)-580-1600, bhardman@monumentchevrolet.com
Great Experience
Our service rep got right on the situation and kept us informed at all times. He had great energy and a good attitude. Keith was his name. He has about 20 years of service and he still loves his work. We could tell by his attitude.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your awesome review, Kathy! We strive to provide excellent customer service, and we're glad that this was the case for you during your visit with Keith. Please let us know if there's anything else we can do for you in the future! Best, Bryan Hardman, (713)-580-1600, bhardman@monumentchevrolet.com
Good service.
After a couple of weeks since my truck doors were repainted, I noticed that the moldin has begun to pull away and separate from the truck. I guess I will have to bring it back and spend a couple of days getting it repaired.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dan, thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail. Best regards, Bryan Hardman, (713)-580-1600, bhardman@monumentchevrolet.com
customer service and repairs
The repair service is trash. Said they would call me, they had my car for 9 days haven't called me. I had to go up there because they wouldn't answer the phone. Still haven't even looked at my car. This is suppose to be a Chevy dealership which means more range to do everything and yet nothing has been done maybe in the future I won't buy another Chevy vehicle!!! Or at least never do business with Chevy monument in Pasadena TX.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback. It is important to us that we satisfy every customer and you actually really help us by bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact me at your earliest convenience. I look forward to speaking with you. Regards, Bryan Hardman, (713)-580-1600, bhardman@monumentchevrolet.com
Great service, friendly and helpful staff
Always greeted very friendly. Service is thorough and same day. Aaron helped me on my last visit and again on this one. He is welcoming and helpful. Very willing to explain the situation and listen to what the issue is.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Roxanne, thank you for taking the time to leave us this feedback! We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. We will be certain to share your comments to Aaron and if there is anything more that we can do please come back and see us again. Best regards Bryan Hardman, (713)-580-1600, bhardman@monumentchevrolet.com
Good Dealer
Easy to deal with them very good used cars Nice and clean----Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Sam, thank you very much for this awesome review and rating. We do appreciate your business and very happy to hear you had a good experience at our dealership. If there is anything else you need, please come back and see us again. Take care and happy driving. Bryan Hardman, (713)-580-1600, bhardman@monumentchevrolet.com
Worst service department
Dropped off my vehicle for service on my front camera Monday morning. Was promised that vehicle was going to be ready the same day. Also was told that I was going to get an update. Never did. Had to call to see if they even started on it. Then they promised it for that evening. What a surprise, nothing happened. Am here Tuesday afternoon at 5 pm. To pick it up regardless. Guess what, they haven't got to it. Thanks a lot for the help Mayra Zamarripa (service writer). Let me look for another dealership that actually services your vehicle.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
It's unfortunate to hear about your unpleasant experience. We strive for 100% customer satisfaction and we're sorry to hear that your recent service visit did not meet your expectations. Your feedback will help us ensure that this experience doesn't happen again and we would like the opportunity to resolve this matter to your satisfaction. Please contact us so we can discuss options with you. Sincerely, Bryan Hardman, (713)-580-1600, bhardman@monumentchevrolet.com
Replaced transmission
On my way to work when transmission failed. Took vehicle in for repair, Keith helped me get the TBSS back up with a reman transmission. It's been a couple of months and the SUV is running great. Thanks
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Cedric, thanks so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments to our service team. It's our pleasure to provide top quality service, and I'm glad we were able to take care of you. We hope that you will continue to come to us for any of your automotive needs. In the meantime, follow us on Facebook and Twitter to stay current on our latest news and special offers. Best regards, Bryan Hardman, (713)-580-1600, bhardman@monumentchevrolet.com
monument Chevrolet
Awesome place ask for vicky shes an awesome salesperson
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Adan, thank you for taking the time to leave us this amazing feedback and star rating! Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next visit! Best, Bryan Hardman, (713)-580-1600, bhardman@monumentchevrolet.com