Reviews
The service department is always efficient and expedient. Derrick completes out work in a timely manner and lets us know what he did and things that need attention (not just what the company line recommends). Barker is a wonderful business.
The service department is always efficient and expedient. Derrick completes out work in a timely manner and lets us know what he did and things that need attention (not just what the company line recommends). Barker is a wonderful business.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with our service team and your Chevrolet Traverse. Carol and the rest of the staff are glad to hear you found our work efficient and transparent, and we look forward to assisting you again. The Good Guys at Barker Chevy
I took my car in for a covered repair that was discovered by another GM Service dealer. While at Barker’s they “discovered” a different problem. I left my car there on a Tuesday by Friday the repairs still hadn’t been done. I called about a loaner vehicle and was provided with one. When I left on Friday they told me hopefully my car would be done by the following Wednesday. Wednesday came and I didn’t hear from them. I called on Thursday and it still wasn’t done. They assured me it would be done the next day. I drove down on Friday to pick up my car and was told it wasn’t done, but it would be done by noon on the following Monday. I called Monday at 3 and was told that it wasn’t done but would be done the next day. I told them it was unacceptable and was taking my car to annother dealer. I would be coming down to pick up my car that afternoon. When I arrived, I was presented a $700 bill for my car when they hadn’t done anything. $550 dollars of the bill was for the loaner, which if I had known they were going to have it for two weeks without getting the repairs done, I would have just driven my car until they had a definite time to actually fix it. The “service” person said that she wouldn’t be charging me a restocking fee. I told her that was great since it was her fault and not mine. She proceeded to give all kinds of excuses but the main one was that they only had one person who could do that particular job and he was busy. That should have been the first thing that I was told and I would have taken my car and not been charged $550 for a loaner. Bottom line, I will never go to Barker’s in Lexington for service or sales again!!!
I took my car in for a covered repair that was discovered by another GM Service dealer. While at Barker’s they “discovered” a different problem. I left my car there on a Tuesday by Friday the repairs still hadn’t been done. I called about a loaner vehicle and was provided with one. When I left on Friday they told me hopefully my car would be done by the following Wednesday. Wednesday came and I didn’t hear from them. I called on Thursday and it still wasn’t done. They assured me it would be done the next day. I drove down on Friday to pick up my car and was told it wasn’t done, but it would be done by noon on the following Monday. I called Monday at 3 and was told that it wasn’t done but would be done the next day. I told them it was unacceptable and was taking my car to annother dealer. I would be coming down to pick up my car that afternoon. When I arrived, I was presented a $700 bill for my car when they hadn’t done anything. $550 dollars of the bill was for the loaner, which if I had known they were going to have it for two weeks without getting the repairs done, I would have just driven my car until they had a definite time to actually fix it. The “service” person said that she wouldn’t be charging me a restocking fee. I told her that was great since it was her fault and not mine. She proceeded to give all kinds of excuses but the main one was that they only had one person who could do that particular job and he was busy. That should have been the first thing that I was told and I would have taken my car and not been charged $550 for a loaner. Bottom line, I will never go to Barker’s in Lexington for service or sales again!!!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Terry, the salesman and Sean were excellent in pursuing the completion of the sale of our 2018 GMC Terrain. I like the vehicle, and am completely satisfied with everything.
Terry, the salesman and Sean were excellent in pursuing the completion of the sale of our 2018 GMC Terrain. I like the vehicle, and am completely satisfied with everything.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re delighted our team helped make your purchase of the 2018 GMC Terrain smooth and enjoyable. It’s wonderful to hear you’re completely satisfied with the vehicle and the process. Thank you for sharing your experience, and we look forward to working with you again. The Good Guys at Barker Chevy
Always friendly and courteous. Very reliable and professional 👏 would recommend to everyone I know and thank you for the great service
Always friendly and courteous. Very reliable and professional 👏 would recommend to everyone I know and thank you for the great service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re delighted that our team treated you with courtesy and provided reliable, professional service for your Chevrolet Trax. Thank you for recommending us to everyone you know and trusting us with your service needs. The Good Guys at Barker Chevy
The dealership treated us very fairly with our trade in and love our new vehicle.
The dealership treated us very fairly with our trade in and love our new vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It’s wonderful to hear you felt the trade-in was handled fairly and that you’re enjoying your new Chevrolet Equinox. Jake appreciates your kind feedback and we look forward to assisting you again. The Good Guys at Barker Chevy
Been with barkers since 2003 and never been disappointed they have always taken care of my family’s needs when shopping for a vehicle and maintaining through the years thanks again to Jake and the whole team great job
Been with barkers since 2003 and never been disappointed they have always taken care of my family’s needs when shopping for a vehicle and maintaining through the years thanks again to Jake and the whole team great job
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It’s rewarding to be part of your family’s journey since 2003. Carol and the team enjoy helping with vehicle selections and service for your Chevrolet 2500. We look forward to many more years together. The Good Guys at Barker Chevy
Oil change and Tire rotation it was all great things went very smoothly thank you
Oil change and Tire rotation it was all great things went very smoothly thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re happy the oil change and tire rotation on your Chevrolet Traverse went smoothly. Thanks for sharing your feedback. The Good Guys at Barker Chevy
Dick was great to deal with, Sean was as well. Would recommend this dealership to others.
Dick was great to deal with, Sean was as well. Would recommend this dealership to others.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate your recommendation. Our team is glad to have provided great service during your purchase of a used Chevrolet truck. We hope you enjoy every drive in your new vehicle. The Good Guys at Barker Chevy
Service person, Emily, very professional and nice. Service is always fast and excellent. Prices are reasonable.
Service person, Emily, very professional and nice. Service is always fast and excellent. Prices are reasonable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear that your Chevrolet Traverse received fast, professional service at fair prices. Thank you for the 5-star rating and for trusting our team with your service needs. The Good Guys at Barker Chevy
Beware of any promises made by Barker because those promises are not upheld My disappointment continues
Beware of any promises made by Barker because those promises are not upheld My disappointment continues
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- Buying process
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- Quality of repair
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you, David, for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. The Good Guys at Barker Chevy