Reviews
Write a reviewTobin Pride was very respectful and knowledgeable.
Tobin Pride was very respectful and knowledgeable. He was not pressuring with a sale. I usually do not consider new car purchases, but with the current pricing and Tobin being so helpful, I could not pass up the deal! I highly recommend working with Tobin for a vehicle purchase. I will be back to purchase from him again.
Tobin Pride was very respectful and knowledgeable.
Tobin Pride was very respectful and knowledgeable. He was not pressuring with a sale. I usually do not consider new car purchases, but with the current pricing and Tobin being so helpful, I could not pass up the deal! I highly recommend working with Tobin for a vehicle purchase. I will be back to purchase from him again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words, Michelle! We’re thrilled to hear that Tobin provided you with a respectful and helpful car-buying experience, and that you were able to take advantage of a great deal. Your recommendation means a lot to us, and we look forward to seeing you again for your next vehicle purchase at Friendly Chevrolet Springfield! - Bill Lynch, General Manager, blynch@susansautomall.com
Accommodating in finding a vehicle that checked as many
Accommodating in finding a vehicle that checked as many of my must-haves as possible, including the blue color. I had test driven some vehicles 6 mo. prior and they didn't pester me. Quick to respond to questions. I do not have much experience with buying vehicles, so I can't really make comparisons or informed judgements, but I'd say they did a good job. Easy to work with.
Accommodating in finding a vehicle that checked as many
Accommodating in finding a vehicle that checked as many of my must-haves as possible, including the blue color. I had test driven some vehicles 6 mo. prior and they didn't pester me. Quick to respond to questions. I do not have much experience with buying vehicles, so I can't really make comparisons or informed judgements, but I'd say they did a good job. Easy to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Kerry! I'm delighted to hear that you found Friendly Chevrolet Springfield accommodating in your search for a vehicle, especially in finding that perfect blue color. It’s great to know that our team was responsive and made the process easy for you. We appreciate your feedback and hope to see you again in the future! - Bill Lynch, General Manager, blynch@susansautomall.com
Excellent customer service.
Excellent customer service. Staff was very friendly and helpful. Online service scheduling tool was easy to use and text updates were very helpful. Great overall experience.
Excellent customer service.
Excellent customer service. Staff was very friendly and helpful. Online service scheduling tool was easy to use and text updates were very helpful. Great overall experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your kind words, Matthew! We're thrilled to hear that you had an excellent experience at Friendly Chevrolet Springfield. It's great to know our friendly staff, online scheduling tool, and text updates made a positive impression. We appreciate your feedback and look forward to serving you again soon! - Bill Lynch, General Manager, blynch@susansautomall.com
Excellent greeting.
Excellent greeting. I was given information on some on my perks with this vehicle I didn't realize I had. Nothing else to say. See you guys next oil change .
Excellent greeting.
Excellent greeting. I was given information on some on my perks with this vehicle I didn't realize I had. Nothing else to say. See you guys next oil change .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Bernadette! We're thrilled to hear that you found the information on your perks helpful. We appreciate your positive feedback and look forward to seeing you again for your next oil change at Friendly Chevrolet Springfield! Safe driving! - Bill Lynch, General Manager, blynch@susansautomall.com
Find another Dealership Service Department.
I made an appointment and set time for rear brake leakage issue. I took the vehicle in 10 mins. early. The vehicle was not even looked at by a Service Tech for weeks. Why bother to make an appointment? It took a month for a Tech to finally work on it and fix the rusted brake lines (brake lines - a month). When I went to pick up the vehicle it would not start. The Service Manager said we needed a new battery and would be happy to sell me a new one. The battery in it was less than a 1yr old. I had the battery checked by 3rd party and it was just fine, just needed a charge. Probably voltage charge down due to the vehicle sitting outside for a month in the fringed temperature. I finally had the vehicle towed to a REAL SERVICE garage to finish its repairs. Amazingly the 3rd party garage was able to get my vehicle up and running in one day. This was a HORRIBLE experience!! Just like the last time we had our vehicle in for service. I will NEVER buy a vehicle from this dealership, nor will I ever have my vehicle service there again!!
Find another Dealership Service Department.
I made an appointment and set time for rear brake leakage issue. I took the vehicle in 10 mins. early. The vehicle was not even looked at by a Service Tech for weeks. Why bother to make an appointment? It took a month for a Tech to finally work on it and fix the rusted brake lines (brake lines - a month). When I went to pick up the vehicle it would not start. The Service Manager said we needed a new battery and would be happy to sell me a new one. The battery in it was less than a 1yr old. I had the battery checked by 3rd party and it was just fine, just needed a charge. Probably voltage charge down due to the vehicle sitting outside for a month in the fringed temperature. I finally had the vehicle towed to a REAL SERVICE garage to finish its repairs. Amazingly the 3rd party garage was able to get my vehicle up and running in one day. This was a HORRIBLE experience!! Just like the last time we had our vehicle in for service. I will NEVER buy a vehicle from this dealership, nor will I ever have my vehicle service there again!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I appreciate you taking the time to share your experience with our service department, William. Here at Friendly Chevrolet Springfield, we like to ensure that each and every vehicle is given the utmost attention to detail, so it is disappointing to hear we fell short during your time with us. Please contact me at your earliest convenience so that we can speak about this issue. - Bill Lynch, General Manager, blynch@susansautomall.com
Trailblazer
No problem, but disappointed that they couldn?t do some body work for some pings and buff a few areas.
Trailblazer
No problem, but disappointed that they couldn?t do some body work for some pings and buff a few areas.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. - Bill Lynch, General Manager, blynch@susansautomall.com
Service work on truck
Easy experience. Dropped truck off, got called when done. Picked up. Issue repaired even found another issue and fixed it. Super nice, very professional and excellent customer service.
Service work on truck
Easy experience. Dropped truck off, got called when done. Picked up. Issue repaired even found another issue and fixed it. Super nice, very professional and excellent customer service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Thank you and take care! Best, Bill Lynch, General Manager, blynch@susansautomall.com
Ripped off on a repair that never got repaired
I was ripped off by George minor he would not return my calls, and when I finally talk to him, he lied to me
Ripped off on a repair that never got repaired
I was ripped off by George minor he would not return my calls, and when I finally talk to him, he lied to me
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We acknowledge your review and are currently looking into the events you’ve detailed.
Britt J.
Jess was great to work with along with the rest of the team. We will keep doing business here!
Britt J.
Jess was great to work with along with the rest of the team. We will keep doing business here!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. - Bill Lynch, General Manager, blynch@susansautomall.com
Took car in for burning excessive oil.
Took car in for burning excessive oil. They troubleshoot it and said a gasket was to blame. They replaced the gasket even though I told them there was no oil on the ground. $500 later the car still burns 1 quart of oil every 1000 miles. When I asked them if they checked for burning excessive oil they said they did not. Don't bend over at this place!
Took car in for burning excessive oil.
Took car in for burning excessive oil. They troubleshoot it and said a gasket was to blame. They replaced the gasket even though I told them there was no oil on the ground. $500 later the car still burns 1 quart of oil every 1000 miles. When I asked them if they checked for burning excessive oil they said they did not. Don't bend over at this place!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Friendly Chevrolet Springfield does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. - Bill Lynch, General Manager, blynch@susansautomall.com
My daughter Jennifer Lawson owns a 2010 Chevrolet 2.4L Equinox that I bought her. It is using an excessive amount of oil, about 1 quart every 2 weeks. The car has a 2.4L I4 F DOHC engine VIN: 2CNALDEW3A6334513 and has an Illinois State car title. Is there an kind of compensation that she can receive to get the car repaired? Philip Ulinski 633Thistle Ridge Springfield, IL , 62707 Cell: 217-381-4425