Reviews
There to help you find a good used vehicle 2nd vehicle I
There to help you find a good used vehicle 2nd vehicle I have bought them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very POOR service and lied about repair charge
Did Not fix the air filter issue and billed labor for item repair saying my air filter caused the issue and voided warranty which was a lie after calling GMC my air filter does not void any warranty
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (775) 990-0232 so we can work towards a resolution.
Frank Cuevas ?
I bough my 2022 Silverado 2500HD . I will give this place a bad review because of the way I was treated initially, I didn?t feel welcome . However Frank Cuevas my sales man went above and beyond . Very helpful, respectful and knowledgeable. His the only reason I decided to give this dealership a second chance and why I decided to purchase my truck . Frank Cuevas Thank you for the customer service . This man deserves a raise. He treated me like family .
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to Frank here at Pahrump Valley Auto Plaza, LLC! We sincerely value your business and look forward to your next visit!
When I checked online it said they had 3 Colorado's in
When I checked online it said they had 3 Colorado's in stocks when I got there none where there the salesman said it was in transit. I told him to check the website. The salesman then wanted me to pay over $5k above msrp and wait a couple of months for a truck. I will take my business elsewhere.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Our salesperson Ashley was professional, friendly,
Our salesperson Ashley was professional, friendly, knowledgeable, answered all our concerns took the time to make our buying experience comfortable and enjoyable and that was exactly what we needed and more importantly everyone was helpful definitely would recommend this dealership to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Owner
My husband took my car in for me because I had to work. I scheduled an oil change which includes checking everything and rotating tires. Although I have a receipt indicating most everything was checked it was not and my tires were not rotated. He was told I needed to replace the battery before the warranty was up. But was also told her had to schedule a different appointment for that. I am frustrated that I have to come in for a tire rotation and battery change.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for reaching out to us. We regret to hear about the situation you have described. We would like the opportunity to address your concerns. Please reach out to us directly at (775) 990-4443 when you have a chance. Thank you, and we look forward to hearing from you.
Love my Chevy
Always a pleasant experience going to Pahrump Auto Plaza. They are a community business. The entire staff is knowledgeable, efficient and courteous.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Pahrump Valley Auto Plaza, LLC and we hope to see you again soon!
Ed Towser is amazing.
Ed Towser is amazing. Went above and beyond. Delivered our car and took our trade in. My husband couldn't leave the house so Ed and his management took care of us. We are repeat customers because of their service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Baited
Twice, cars listed on website and not on the lot. Feel like they do bait and switch. I understand they run a few lots in Vegas and henderson however cars are not listed to what property they are on. Very misleading, in my opinion.
- Customer service 2.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Pahrump Valley Auto Plaza, LLC (775) 990-4443
service Department
they have worked on both of my cars since we moved here 3 years ago, was just told that they no longer work on vehicles over 10 years old. If that is how they do business guess we will start taking our vehicles into Vegas
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase