I originally was not in the new vehicle buying mode when going to Rich Longbine to assist my mom with trading in her Cadillac SUV. After seeing the outstanding... customer service and process of her trade-in, I decided to trade my 2014 Equinox in as well. All of the staff (Jeff, Steve, Justin, and Jay) were wonderful to work with. I would HIGHLY recommend buying a vehicle from Longbine Auto Plaza.
Love this dealership. Well run ! 5 trips for repairs were all done perfect. Thanks to BJ in service
Wow, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Ha...ve an awesome day!
This dealership was great! I just purchased a really great suv at a really good price! The employees were very helpful! I did the prequalification over... the phone before driving down and they were able to get back to me within a couple of hours. I drove down the next day and after calling to let them know I was on my way they pulled the car off the lot for me. After making my purchase I was surprised to find that that had programmed the Navigation to get me back to my city! I would highly recommend this dealership, they were great!
Fantastic experience! Had the vehicle in stock. Great dealership!
Hi, thanks for your praise and kind comments. We look forward to your next visit! Take care!
During the repair process, my vehicle was damaged. The dealership wants to charge me $500 to repair the damage the did. It is so disappointing that they... did not take ownership of the mistake they made. I would caution others not to use the service department. The sales department was great.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (866) 759-5167 to discuss your concerns, as your satisfaction is of utmost importance to us.
I was having an issue with my transmission. I could feel a bump in the shifting going from 1st to 2nd and from reverse to 1st.
Hi, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Longbine Auto does excellent service work, They handle all of our service work
Thank you for choosing Longbine Auto Plaza as your first choice for all your automotive needs! We sincerely value your business and look forward to yo...ur next visit!
Very friendly quick service. Waiting area clean and comfortable.
Called earlier in week to make appointment, told there was only 1 spot taken. Called 2 days prior to appointment, was told still plenty of available.... Said I would drop off car Friday night, and they could get to anytime inn Saturday. Said I needed an oil change and my seatbelt wasn't catching or was releasing after I thought was latched. I said that there was something else, but couldn't remember. He said no problem, just drop it off. When I dropped it off, someone different said that they were booked solid and couldn't get to the seatbelt issue or the heater issue, which I remembered in time when I dropped off car. I would have to make another appointment to have these issues looked at. Needless to say was not happy, since I've only had my car 3 months. When I got a call my car was done, my seatbelt had been fixed, but I still have to take it back to have heater looked at.
Easy to schedule, friendly staff, in and out quickly.