Baierl Chevrolet

Our experience with their service department was terrible. We made an appmt 2 weeks ahead of time to have our Chevy airbag fixed. We had an 11:0 am appmt. - by 4:00 we hadn’t heard anything so WE called them…….they had NOT touched the car!! The guy at the desk told us if we weren’t happy….we could take it somewhere else! Not good service at all!!!

Service department has failed on multiple occasions to return phone calls regarding my automotive service while the vehicles were in for scheduled service. My last vehicle there had an appointment for 10 am Monday morning and the car never moved from their lot in a week time frame. They said they had 3 hours of time already spent looking at the problem, I am convinced they never looked at and are fabricating a story to dismiss their lack of responsible service and quality assurance. This is the 3rd time this has happened this year to several of my vehicles sent there.

Very happy with service visit. Thank you Avery with communicating throughout the process. The video that came over during the inspection process was very thorough.

The service department at Baierl Chevrolet is absolutely the worst I have ever dealt with. You can never speak with a human being when you call. An automated recording always directs you to leave a message,. The firewall between you and humans at the dealership exists because the service representatives are completely incompetent. Purchase your vehicle elsewhere, and whatever you do.... do not take your car for service at this disaster of a car dealership. Absolutely the worst!!!

I wish I could give Baierl Chevrolet 10 out of 5 stars. Buying from them has been a first-class experience from start to finish. We went back to our salesman, Chase Holly, who was exceptionally professional and made the process easy. We visited this week to purchase another 2026 Equinox, after buying a 2026 Equinox there last November. It was the right time to upgrade our 2021 vehicle, and the financing options Luke Leya provided made the decision even easier. After this experience, we can’t imagine buying a car anywhere else. We’re Chevy for life—and Baierl for life. Thank you again; we couldn’t be happier!

Took my car in for an inspection on Monday, 3/9/26. Was told that the transmission cooler lines were leaking badly. Strange, because you'd think I would have noticed that on the garage floor or my parking spot at work. Never saw it, but the car is older (2011), so I could see how parts might start failing. I was told 2 of the parts were discontinued and I'd have to try finding them at a junkyard. I found one part online that night and a mechanic friend is getting the other part for me. Other things needed fixed and parts ordered, so I had to bring it back when the parts came in. I didn't hear back from them, so I had to initiate contact to find out if the parts came in. It was only then that I was told they were in and was scheduled to bring it back...a week later. So, I was without a vehicle for a week because I didn't want to cause further damage to the vehicle if it was not getting sufficient fluid. I dropped it off the morning of 3/18/26. I asked if I could have the old cooler lines in case they were also discontinued in the future and I needed to get them fabricated. The service tech (different from the one I had previously). He barely looked up while checking me in, but did say they'd give me the old parts. At 3:30, I received a text saying they ran out of time and didn't get it completed. I could either leave it overnight or pick it up and reschedule. Did they even do ANYTHING to it the whole day? So, once again, I'm without a vehicle and no offer for a courtesy vehicle like other dealerships do. Fortunately, I was able to borrow a family member's car so that I didn't have to take off another day of work. I was told I'd be updated ASAP. The following day, after hearing nothing all day, I reached out via text at 3:00 and received a reply a half hour later from the service tech I'd dealt with on Monday saying it just needed to be test driven and I'd be contacted as soon as it was done. I left work early to return the vehicle to my family member and get a ride to the dealership when they said it was time to pick up the car. I was notified at 5:15 and sent an invoice and link to pay online because they closed at 6. I would have made it there by 6 and was hesitant to pay without talking to anyone and making sure I got the parts back. On my way there, I get a text saying the service tech was getting ready to leave and hadn't received my payment yet. I didn't want to risk not getting my car back for ANOTHER day, so I paid it, even though I was 5 minutes away. When I did get there, I retrieved my paperwork and key and was told my car was out front. Couldn't find it. Had to walk around hitting the key fob and listen for the horn. So much for customer service. No surprise, the old parts were not returned to me. Aside from the poor communication and customer service, the worst part was the condition my car was returned. Grease all over my seat, along the door frame (top and bottom) and the fabric of the ceiling, and a four to five inch scratch on the driver's side that definitely wasn't there when I washed it a few days before. Sure, I've had the car since 2010, but it's in good condition and I expected it to be treated better. The fact that I didn't receive the "bad" parts and the lack of communication makes me think there was nothing wrong with it in the first place and it was just a tactic to get me to trade it in and get a new vehicle, but once they knew they weren't getting my Camaro, they didn't feel the need to keep it as nice as it was when I brought it in. Needless to say, that's the last time I'll be bringing my car there for service and the last vehicle me or anyone else in my family will have purchased from them.

My service was fast, friendly and totally informative I would recommend the company to anyone that would need work on their vehicle.

Hello Adam (Management/Supervisor), I am reaching out to formally share my experience and concerns regarding my recent vehicle purchase. I purchased a vehicle from your company and Driveway because I have previously bought multiple vehicles online and have always had a smooth, stress-free experience. Unfortunately, this was not the case with your company. I received my 2021 Kia Telluride on Monday, 1/5/26, at approximately 3:30 PM. Immediately upon entering the vehicle, I noticed that the mileage was over 150 miles higher than expected, which prompted me to thoroughly inspect the vehicle. During this inspection, I observed the following issues that were not previously disclosed: - The driver-side rear window is malfunctioning and screeches when rolled up - Discoloration on the passenger headrest - Indentations in the back seat, as though heavy items had been placed there - The vehicle appears generally used, with visible dirt and grease/oil marks throughout the interior and on the leather. I was informed that I would need to take the vehicle to a Kia dealership and use the warranty to address the window issue. This is unacceptable, as the defect was not disclosed prior to purchase, and I should not be required to spend my personal time correcting an issue that existed prior to delivery. I waited almost a full week for a response from you or your team regarding these concerns. The delay in communication and resolution is disappointing and concerning. I will never purchase a vehicle from this location/company again due to not being refunded my shipping fee ($2,200!) when this was clearly dishonesty and fault on your end.

Sam is the best! Him and Luke worked hard to get me into a Tahoe, after disliking my purchased vehicle 90 days ago. Everything was great

Great service and awesome communication from Chase, Luke, Dominic at Baierl Chevrolet! They were so caring and made sure that I got the best possible treatment especially being in my situation!!!