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2024 consumer dealer award
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2024 consumer dealer award

Reviews

(476 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cavender Buick GMC North from DealerRater.

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Don't ever buy a used car from them

Just want to say that don't ever buy a used vehicle from them without the extended warranty. I bought a used car like 2 and a half months ago and thank God I added the extended warranty. The vehicle is at a shop right now after been taken there several times because the steering column was making a weird noise. What they said it was there is not wrong with it we couldn't find anything. I ain't no mechanic but when your steering wheel vibrates when you hit a pothole it got to be something wrong. Well I took it to 2 different mechanics which one of them is the guys from the extended warranty and they said the column was bad plus 2 more things that add up to 5k . I just want to say stay away from them and I will never go to that dealership again. Thanks for selling a car who they supposedly did a inspection and who I paid 12k for it then not even 1500 miles down the road it has to be get fixed for 5k more and cavender just said thanks for your service.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent Service!!!

Purchased our 2017 GMC truck from CAVENDERS this past weekend and we were so happy with our Salesman Jeremiah Cisneros. We will definitely be back!! Everyone was so friendly here!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Amazing Service!!

My sales man Randy Villareal along with the whole team were just amazing. I cannot explain how fast and smooth of a process it was. I will most def be returning to them when I need them. They do as much as possible to help I must add that our credit is not as great and we were still able to get a great deal with no hassles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Amazing!!

My sales man Randy Villareal along with all of his team were amazing. The process was smooth and quick!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Yajaira, thank you so much for your business and the great review!

Amazing deal

My experience with Cavender Buick was simply amazing. From the minute I arrived everything went smoothly. My salesman was Stuart Lagerson and he was very helpful throughout the whole process. I am a very happy customer and will return to Cavender in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Service Manager

Bob Dowsland is my Service Manager, he is polite,helpful and always available whether it's in person, on the phone, or on the internet. When you ask a question and Bob doesn't know the answer he will find the answer out for you. Bob 's knowledge of my car makes me feel safe in knowing what ever was wrong with it was fixed, and fixed right the first time . If I'm planning to leave town before I do I take my car to Bob if he says it's safe, I am secure that I can take my trip without any trouble. Since I have met Bob no one else works my vehicle. Bob knowledge,helpfulness, availability, friendliness along with the care he shows his customers is a nice change from most Service Managers. Bob will always have my business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service Manager review

Bob Dowland is the Service Manger I use he is exceptional. He can assist me with any question about my vehicle over the phone. If my car needs to be brought in to be fixed we set a date and a time. On that day and time my car is fixed in a timely manner as well as well as being fixed right the first time.i have confidence that when I bring my car into Bob it will be fixed right and also be road worth, which makes me feel safe. I feel secure with any answers, suggestions he says I need to do to my car. Bob Dowsland is an asset to Cavender not every Service Manager is honest, trustworthy, available to customer all the time., and cares for his customers. Bob Dowsland has my bussiness

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Always great service

Anytime I bring my car in Curtis Kirk takes of me with fast , efficient service ...I will always bring my car to him for quick service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service

Had the oil pressure sensor replace on my GMC truck, Curtis the service writer was very helpful, the repair was done in a timely manner, very pleased with the service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Speacial thanks to Jeff McInryre

Speacial thanks to Jeff McInryre for his wonderful customer service, he made us feel like family and he has a awesome personality that you can just click with!! J. W

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.