Reviews
Great service from Jorge. The repairs were done in a...
Great service from Jorge. The repairs were done in a timely fashion and Jorge kept me updated throughout the whole process. Overall great service. Would return.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very good people felt very comfortable at this dealership...
Very good people felt very comfortable at this dealership the salesman described the car from top to bottom to the welding to the tires he had lots of knowledge which made me very happy to buy this car thank you Payne group
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
As always, excellent customer service at Payne Auto in...
As always, excellent customer service at Payne Auto in Mission, Tx. My questions were answered to my satisfaction and the employees were not pushy. I highly recommend this place for car purchases.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Marina Chaves the service advisor has a great personality...
Marina Chaves the service advisor has a great personality and customer service. Vehicle was ready when promised and she went above and beyond. Thank you Marina!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I did my application online & it was the smoothest...
I did my application online & it was the smoothest process! Friendly staff! Totally recommend to family, friends, & anyone! Matt was our Salesman & we had a great experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service and attention
Personnel is very knowledgable and polite. Speedy service, I got my vehicle back from oil change and tire rotation in no time. Vehicle was washed as part of the service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Customer service in the service department sucks
I chose to give this one star because I could not give it less the service department needs new management ASAP The worst customer service I’ve ever received while at a Volkswagen dealership
- Customer service 1.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Facilities co-signed fraud
Had never been to this dealership and they checked my credit and included me as a cosigner on a loan. I'd day avoid this dealership!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Fast and great service
My battery was giving out so I arrived just before closing and they got my battery changed out within an hour, and i was back on the road!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
AMAZING and fast service!
Mr. David Ortiz was extremely helpful in a way that wasn’t pushy. He really pushed to get at the price I could afford and went above and beyond to make me a great offer on a great vehicle. I had been car shopping for a week and David from Payne Mission sealed the deal! Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
