Subaru of South Hills

Express service was great. I was in and out within about 1/2 hour. I don't remember who helped me but she was very friendly.

I sat and waited for repair.The wrong part was ordered so I have to come back another day to have it fixed.I have a 40 minute drive to get to the dealer.

I purchased my car the next day it was making noises also a few other odds and ends I dropped it off on a Monday and I did not receive my car back until Friday they did not fix my car until three days after I dropped it off all there was was many excuses I called the supervisor of the place of used cars and he never even return my calls still very very unprofessional I purchased my car the next day it was making noises also a few other odds and ends I dropped it off on Monday and I did not receive my car back until Friday they did not fix my car until three days after I dropped off all there was was many excuses I called the supervisor of the place of used cars and he never even return my calls still very very unprofessional also I had to do all the calling not one person ever called me

I went into the Express service for an oil change and a multi point check up. It was 30 to 35 minutes prior to closing and I wasn’t even sure if they could do the oil change. They said they could and during the inspection found that my tires were in need of being changed. I knew this going in and figured I’d make an appointment for another time. But Nicolette said she asked the tech if he would mind staying if I wanted to replace the tires at that time. The tech agreed. I was blown away that without even asking they did this for me! I have always received excellent service at Day Subaru West Liberty! A friend had told me about the excellent service center so when I wanted to buy a Subaru I went to Day Subaru West liberty. I have not regretted it!

After being texted, emailed, and robocalled multiple times to set up an appointment, I did. I had to go on their site and schedule it, locking in a time. After 4 hours of waiting in service and multiple requests for updates, from multiple people, I finally got my car back. Still an unresolved hard shift that the service advisor didn’t address verbally or in notes as I now realize. Less than thrilled with buying experience and ongoing service - stayed due to part of deal on new car, likely going elsewhere and closer to house moving forward for better price, convenience, communication, and transparency.

I have owned about six Subaru’s and each have been great vehicles. Currently have ‘11 Outback and ‘17 Legacy. Most of the servicing has been at Day West Liberty, including a rate CVT replacement (under warranty) on the Outback at 50k miles. The staff are always professional. Like home ownership, it seems something always needs fixed (minor things) on my cars, but this dealership gets me in and out quickly and I have never had to return for a given service. I will continue to leverage Day in the future.

I appreciated Nicolette’s promptness. She was very communicative which helped me make my decision. She also helped me by exploring different tire options. Thank you.

I went for an oil change and was very happy with the service and the efficiency of the work. Thank you for the speedy work. I look forward to my air conditioning to be repaired. It was surprising that appointment couldn’t be sooner.

5 days after purchase the dashboard lit up, check engine light on and car wouldnt go over 60mph. The car was in the shop for 3 WEEKS. No one ever called to update me, i had to constantly call and 9/10 times would be told that they werent sure what was going on and that they would call me back. No one would ever call back. How did a car that needed 2! New cadalitic converters pass inspection?. Mike in finance was the only bareable part of the experience, he was very helpful and patient with all of our questions. We are never buying another car from here again.

Great service center. Service Advisor Brandi was the best I ever worked with.. On top of situation and made what was a bad day with a broken car away from home into great experience.