Reviews
Write a reviewWe were looking online for a used pickup truck spotted one at Olsen Auto, drove an hour to take a look at it. Took it for a test drive, liked it and decided to buy it, but noticed a small crack in the windshield. Kyle went and checked with his boss and said no problem we'll fix it, and they did, so we bought it. After receiving a call saying the truck was ready, we drove another hour to pick it up. Truck looked good drove back home in a rain storm, got home and the windshields seal let loose and rain leaked in. Turned around and drove back upset with what happened. Long story short they fixed it again, this time it worked and while it was there, they fixed a few other problems that I found after I purchased the truck. They were awesome, absolutely no problems with them or the service. A big thank you to Kyle in sales, Crystal in finance, Jessie in the body shop, and a big thanks to Amy, the general manager for her part in helping us out and having great people working for the company. Best car lot I have been to in my 52 years of driving, and that's a very big deal to me, I would buy again and send new clients to them.
We were looking online for a used pickup truck spotted one at Olsen Auto, drove an hour to take a look at it. Took it for a test drive, liked it and decided to buy it, but noticed a small crack in the windshield. Kyle went and checked with his boss and said no problem we'll fix it, and they did, so we bought it. After receiving a call saying the truck was ready, we drove another hour to pick it up. Truck looked good drove back home in a rain storm, got home and the windshields seal let loose and rain leaked in. Turned around and drove back upset with what happened. Long story short they fixed it again, this time it worked and while it was there, they fixed a few other problems that I found after I purchased the truck. They were awesome, absolutely no problems with them or the service. A big thank you to Kyle in sales, Crystal in finance, Jessie in the body shop, and a big thanks to Amy, the general manager for her part in helping us out and having great people working for the company. Best car lot I have been to in my 52 years of driving, and that's a very big deal to me, I would buy again and send new clients to them.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Fun experience! They made sure everything was taken care of and we had all the answers we wanted. Special thanks to Greg and Anna-Faye for making the process easy and fun!
Fun experience! They made sure everything was taken care of and we had all the answers we wanted. Special thanks to Greg and Anna-Faye for making the process easy and fun!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
After searching for Dodge Journeys within a 200 mile radius , I was able to see 4 units. The low mileage R/T offered by S&S met all my needs. Nice salesman, nice place, nice free jacket. I was out of the lot in a little over an hour in a very clean , well equipped and shiny Journey.
After searching for Dodge Journeys within a 200 mile radius , I was able to see 4 units. The low mileage R/T offered by S&S met all my needs. Nice salesman, nice place, nice free jacket. I was out of the lot in a little over an hour in a very clean , well equipped and shiny Journey.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
S&S was a great place to get my vehicle. First off - I thought it being in a small town would mean not a lot of selection. Then you drive to this place and it's like a megamall of cars. There is like a car of every make there. I wanted an SUV but I didn't know if I wanted GM or some other brand. I guess I just wanted the best deal and to know that the thing wouldn't break down two days after buying it. They were quick to help me figure out a couple to look at - and then weren't pushy or annoying like most car sales places. They didn't even really try to get an answer out of me. They just told me to think about whether this vehicle would meet my family's needs and if it worked with our budget. It totally did, so I didn't feel bad about saying yes. They were able to do the financing quickly so I didn't have to spend 6 hours there. Which is nice because we had our two kids with us and they bounce off the walls quickly. This place is a great place to buy a car. I highly recommend it. -Joseph Lauis Rochester, MN
S&S was a great place to get my vehicle. First off - I thought it being in a small town would mean not a lot of selection. Then you drive to this place and it's like a megamall of cars. There is like a car of every make there. I wanted an SUV but I didn't know if I wanted GM or some other brand. I guess I just wanted the best deal and to know that the thing wouldn't break down two days after buying it. They were quick to help me figure out a couple to look at - and then weren't pushy or annoying like most car sales places. They didn't even really try to get an answer out of me. They just told me to think about whether this vehicle would meet my family's needs and if it worked with our budget. It totally did, so I didn't feel bad about saying yes. They were able to do the financing quickly so I didn't have to spend 6 hours there. Which is nice because we had our two kids with us and they bounce off the walls quickly. This place is a great place to buy a car. I highly recommend it. -Joseph Lauis Rochester, MN
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We drove an over an hour to see a vehicle at S & S Motors. Upon arrival, we were shocked at the condition of the vehicle. Despite knowing we were coming in for an appointment, the vehicle was extremely dirty inside and out. It hadn?t even been vacuumed! Worst of all, the smell was overwhelming to which the salesman Greg had waved off as just being from ?sitting outside in the sun?. We still took it for a test drive since we drove all that way and felt the car was in good condition otherwise besides cosmetically. The one thing I noticed was that the AC was really warm and asked for them to check it out. They made it sound minor just needing a charge but after starting the car, it was apparent there were more problems than that. A milky white substance was leaking everywhere. After they insisted they could fix it, we left a refundable deposit and were told it would be ready on Monday. We played phone tag for a week. Greg then left a rude message saying he could sell it to other people and that he needed us to call him. We had left several messages with both our numbers!! His overall customer service was horrible and insincere. He clearly was only interested in the bottom line and not our well-being with the car. Needless to say, we had them refund our deposit immediately and never went back.
We drove an over an hour to see a vehicle at S & S Motors. Upon arrival, we were shocked at the condition of the vehicle. Despite knowing we were coming in for an appointment, the vehicle was extremely dirty inside and out. It hadn?t even been vacuumed! Worst of all, the smell was overwhelming to which the salesman Greg had waved off as just being from ?sitting outside in the sun?. We still took it for a test drive since we drove all that way and felt the car was in good condition otherwise besides cosmetically. The one thing I noticed was that the AC was really warm and asked for them to check it out. They made it sound minor just needing a charge but after starting the car, it was apparent there were more problems than that. A milky white substance was leaking everywhere. After they insisted they could fix it, we left a refundable deposit and were told it would be ready on Monday. We played phone tag for a week. Greg then left a rude message saying he could sell it to other people and that he needed us to call him. We had left several messages with both our numbers!! His overall customer service was horrible and insincere. He clearly was only interested in the bottom line and not our well-being with the car. Needless to say, we had them refund our deposit immediately and never went back.
- Customer service
- 1.0
- Buying process
- —
- Quality of repair
- 1.0
- Overall facilities
- 1.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I am sorry that the experience Chelsea had at our dealership was not up to her expectations. Unfortunately, our clean-up department was backed up and was doing a quicker job, and missed some of the nooks and crannies to get caught up. The vehicle was not extremely dirty, but had some areas missed in the clean-up process, and for this, I apologize. I did not say the vehicle smelled from sitting in the sun, and I told them that if there is an odor, the really hot temperature in a closed car, on a hot day, makes any odors more noticeable. The air conditioning was blowing warm air, and usually a quick recharge is all it takes to get the system working properly. We put dye in the refrigerant and ran the air conditioning to make sure there were no leaks, and the system worked properly and was blowing cold air. After Chelsea left a deposit, I called to let them know that the vehicle was fixed and working properly, but never got a response. We had someone else interested in the vehicle and I wanted to make sure Chelsea was still interested in the car. I called a couple of times, as my boss was wondering what was going on. I finally received a call back, and they said they were not interested and would like their deposit back. We promptly returned their deposit. I am sorry Chelsea had a bad experience here, as we have a good reputation, and I am proud to have been in the business successfully for 30 years myself. I do feel badly when someone does not have a good experience dealing with me, and again, I offer my apologies. Greg -
I normally hate the car buying process especially when it involves trading in a vehicle. S&S made the process seamless while providing great customer service. This type of service is hard to come by. They were fair with our trade in and priced our new vehicle competitively. They are willing to work with the customer and I would go back in a second. Thanks S&S!
I normally hate the car buying process especially when it involves trading in a vehicle. S&S made the process seamless while providing great customer service. This type of service is hard to come by. They were fair with our trade in and priced our new vehicle competitively. They are willing to work with the customer and I would go back in a second. Thanks S&S!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I felt that the sales person I delt with, Rich, was very competent and felt I was getting correct, accurate information to all the questions I had.
I felt that the sales person I delt with, Rich, was very competent and felt I was getting correct, accurate information to all the questions I had.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
My salesperson, Rich, made my experience purchasing a vehicle comfortable and easy. Thank you
My salesperson, Rich, made my experience purchasing a vehicle comfortable and easy. Thank you
- Customer service
- 5.0
- Buying process
- 4.0
- Quality of repair
- 5.0
- Overall facilities
- 4.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I worked with Rich who was a straight shooter-giving his personal opinion between two models of cars without being 'too opinionated'. I have been shopping around for quite a while and liked his style. I test drove a few cars and came to the same conclusion. All three were good cars but for my needs the one I chose was perfect.
I worked with Rich who was a straight shooter-giving his personal opinion between two models of cars without being 'too opinionated'. I have been shopping around for quite a while and liked his style. I test drove a few cars and came to the same conclusion. All three were good cars but for my needs the one I chose was perfect.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks Mary. I enjoyed helping you find the right car!
We recently were looking to purchase a newer car. Doing some research we had known what we were looking for. We checked out S and S Motors and they were GREAT! Very helpful, friendly, answered our questions quickly and efficiently! We will be going back when it comes time to purchase our next vehicle!
We recently were looking to purchase a newer car. Doing some research we had known what we were looking for. We checked out S and S Motors and they were GREAT! Very helpful, friendly, answered our questions quickly and efficiently! We will be going back when it comes time to purchase our next vehicle!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase