Reviews
Bailee took excellent care of me and my experience Got
Bailee took excellent care of me and my experience Got the problem resolved quickly. Had brakes replaced a month.ago and the service light for the brakes came on. Sensor replaced.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great service.
Great service. They work hard to get the car fixed on time. Also the shuttle service with Austin was a big help. Brice was so much help getting the car fixed quickly and washed in time. Thanks!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are so happy to read such a great review about BMW of Tulsa! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Not completely happy with my recent visit.
Not completely happy with my recent visit. Charged me $300+ and didn’t do anything to my automobile! Usually a much better experience with the service department. Been dealing with BMW of Tulsa for over 20 years.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We take your comments seriously -- especially regarding the workmanship-- and we'd appreciate the opportunity to look into what went wrong during your service visit. If you're willing, please reach out to our service manager directly so we can better understand the situation and work toward making it right. We value your long-standing relationship with BMW of Tulsa and hope to restore your trust in our service team. Chad Milow General Manager cmilow@group1auto.com.com
Miguel has been my service manager a few times.
Miguel has been my service manager a few times. He has always taken great care of me, whether it be with his timely communication, his friendly attitude, and his eagerness to help. Unfortunately, his level of service is not too common in today?s society, but I wanted to let you know that Miguel is fantastic representation of BMW and I will request him as my service manager from now on, if he is available. My only small complaint is not about Miguel. The service dept didn?t add windshield wiper fluid, even though my light showed it was low. I forgot to remind them, but I assumed they would catch it on the inspection. Miguel?s excellent customer service made this seem like only a very small inconvenience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great friendly service.
Great friendly service. It is a very busy dealership so plan on staying awhile. They do offer shuttle service but I live pretty far out.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Salesman was extremely courteous and knowledgeable.
Salesman was extremely courteous and knowledgeable. Dealership staff was welcoming and professional. Purchased vehicle could have been detailed better.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your experience with us. We pride ourselves on providing exceptional customer service and are thrilled to hear that our salesman was knowledgeable and our staff was welcoming and professional. We apologize for any inconvenience with the vehicle detailing and would be happy to address this issue for you. Thank you for choosing our dealership!
I have bought and serviced many of my vehicles at Tulsa
I have bought and serviced many of my vehicles at Tulsa BMW. The staff and management are fantastic! I would recommend them to all my friends and family!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bailee always takes the best care of me!
Bailee always takes the best care of me!!! No matter the issue he?s a great communicator and always finds a solution. BMW technicians are very personable and professional.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bailee Durant was an amazing service advisor.
Bailee Durant was an amazing service advisor. He has always been a prompt and courteous member of the BMW service team! I always ask for Bailee when I need assistance.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bailee was very helpful and explained everything.
Bailee was very helpful and explained everything. He communicated with service details, offered to have me picked up if needed, but it wasn?t necessary. The new building is magnificent
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase