BMW of Monterey

I drove 120 miles to deal with this dealership since I have had such a tremendously positive experience in the past. They surpassed themselves on this transaction. I highly recommend this group and Bob Thomas in particular

Been going to them for years because I keep my cars along time. Mike the parts manager is excellent, when there is a deal on something he'll let you know if you want him to. I have a 335i and when Dinan offered a special sale, which is rare, he let me know about it and I saved thousands doing an upgrade I wanted. My mechanic, same person works on my car every time there, did the install... I didn't want any unknowns when you're boosting the power of a twin turbo by 25%. If you don't want to be bugged, no worries. Mike and his team have a lot of experience and know the product, what BMW offers, what tires the community is moving to for performance or ride if you want and what after market equipment is available as well as if it impacts your warranty. You just can't get that service from an independent or general auto parts store. Makes it so much easier to go to someone who knows what they are talking about when buying parts and they communicate with the shop folks better than any dealer I've worked with. The prices are very competitive with all the chain stores on parts and labor, so it's great to know you have one guy working on your car, one set of maintenance records and a team of folks you can talk to. I only go in for regular maintenance on my newer car but on my older BMW they take care of the wear and tear items too. So it's nice when you can be comfortable with the fellow on the shop floor ask questions, the parts guys know you and your car, the service rep is on a first name basis. I was worried when the dealership changed hands, new management historically does a bad job when it comes to long term customers but so far the parts and service guys have been steady and doing the same great job for me.

The entire staff was very friendly and helpful. My son was purchasing his first car and they did everythng they could to make the process eas to understand and completely transparent.

Mr. Julian Ordonez has been the focal point for us since we acquired the 2006 BMW 325i. We know that we will receive good answers, and if not, Julian will do the right thing in finding out the answer. Really impressed with Julian's customer service P & Q's. Always a pleasure to see Julian. Julian is one of the people that we recognize with thank you gifts during the Christmas Season. Julian's professionalism and efficiency is sincere and honest. We wish more employees would have Julian's demenor. Julkian always ensures that the work performed is the work required. We know that when Julian returns the car to us, then the work was completed as needed and as promised. Excellent work by Mr. Julian Ordonez.

The sales experience was very good. Both salesmen were attentive, friendly and worked hard to make sure we were happy and well informed about our options. We changed our minds a couple of times and were given knowledgeable help in finding the right car for us.

Buying a new car can be a stressful experience. Everyone at BMW of Monterey made every effort to insure that it was not. Gabe Sollecito our salesman was curtious and knowledgeable. We did not feel rushed or pressured in any way.The total experience from beginning to end was wonderful. I feel so good about the car I bought and the journey getting there. Thank you BMW of Monterey and Gabe Sollecito for making it that way. Pete Viviano

this is my 1st bmw, used, their price beats my local bmw dealers, either mountain view or stevens creek , i also had a very pleasant buying experience with the salesperson Michael Godick. the car is so great, over my expectation of such a price!

We have been going to BMW Monterey forever...and ever! I know what to expect, who to talk to, since several people have also been there ~ forever. Customer service is great and when it's not, they make sure everything is resolved. They aren't pushy sales people...because as we all know...BMW's sell themselves. Our sales rep, Ms. Terri Ross was very accomodating and took care of our needs. Sale closed! We love our 6series convertible. It is AWESOME and love that it purrrrrrrrs. Oooohhhhh la la. Thank you BMW for staying around all of these years in one of the most beautiful places in the country!

BMW Monterey is absolutely terrific! They will make it right for the customer. I highly recommend BMW Monterey for new and affordable used cars. Their customer service is unmatched!

I love my car!Love the smooth ride and the way the X-3 handles. The stereo system with Satellite Radio sounds great too! I ordered exactly what I wanted, color exterior, interior and all the amenities. Can't wait to get my ski racks to go skiing! Let it snow, Let it snow, I want to GO! Thanks a bunch!