BMW of Monterey

The customer service that i receive from Mike Kyle is always great! Whether it is tires, brakes, oil changes or anything simple that i need for my BMW, the service is always great at BMW of Monterey! Anna does an amazing job booking my appointments and issuing out loaner vehicles. She is very efficient issuing out loaner vehicles while you are sitting with your Service Advisor so everything is ready to go. This helps since i am always on the go. I am very impressed and satisfied with the customer service at this dealership as i have been to other dealerships and they lack this kind of customer service. I love bringing my BMWs to you guys because you care and take care of me. Thank you Mike Kyle and Anna for the Best and the ULTIMATE SERVICE EXPERIENCE!!

John at BMW made my purchase easy and provided me with excellent service from start to finish. John is always on hand, I trust John and BMW and will make my next purchase at BMW.

Oil mess all over my engine bay not cleaned up. Not even sure any of the work they did was credible. Their parts and labor was almost $750 more expensive than two BMW service centers in Santa Cruz and BMW dealer in San Jose. Went in for a steering problem, then I miraculously had worn tires, a dead battery and a $1000 oil gasket leak?!! Nervous and defensive and pure denial from service manager Randy.No reply at all from General Manager. Save big money and drive to Santa Cruz or San Jose.

The dealership is fantastic, however the true shining star of the dealership is Sales Advisor Michael Godick. My family and I have purchased multiple cars from Michael over the last ten or so years and he has never let us down. He embodies what Custmer Servive should be. If you know the car you want with the options you want a deal can easily be accomplished via email without pressure or ever visiting the dealership. Thank you Michael!

I had the best experience purchasing a new car this week. I was dreading the experience as per usual; not getting the car I wanted, problems with financing, having to wait all day to get approved, my trade-in not acceptable and a pushy salesman. I experienced none of these things at this dealership. I believe it was because of a Parris Yancy my “salesman” who did not act like a salesman at all. He was thoughtful, kind and knew what would be best for me. Things that I would not even have thought someone would care about. He knew I drove a lot for work so he got me an unlimited mileage warranty on the SUV chosen. So many things on this beautiful car that I did not expect that Parris got for me. Thank you Parris for making it all happen quickly and efficiently. Thank you Misty for your professionalism and thoughtfulness.

I have worked with every BMW dealership in the Bay Area and when I moved to Santa Cruz I found BMW of Monterey. After being treated like 1 of many everywhere else, BMW of Monterey treats you like you are special. I am not a millennial but I do like to feel special sometimes too. jk :) . Every time I need a loaner Anna gets your info while you are working with your Service Advisor. Little things like this help you get back into your day as fast as possible. Thanks Joe and Anna!!!

I had a great experience at the Monterey BMW service center. Making the appointment was a breeze and the service took significantly less time than at past service centers. Additionally, Anna and Joe made you feel comfortable and took care of my every need. I appreciate this level of service and will be returning with all my BMW service needs.

John was great and helped us look at different options. Once we found what where looking for, they worked the numbers with us. The rest of the team was amazing, we had a lease return as part of the deal and they worked with us to make it easy and got us the best deal. We even got a call from Tasha Larson and she was able to work a better deal with the BMW Corporate, that reduced our payment. THANKS

Chris Almeida in the Service Dept is spot on. You can always depend on him getting the job down. The dealership always looks great. And they have a great coffee maker.

We had an incredible experience at BMW of Monterey. But we had a more incredible sales team member, John answered all our questions, went above and beyond to find us and get us the car we wanted and we were very satisfied and happy with our purchase. Definitely recommend this dealer and team member.