Reviews
The difference between two dealerships
I have taken my 2008 335i to bmw of Portland and now to Kuni. I was quoted by BMW of Portland for a diagnostic error code scan of @$ 300.00. Brought it to Kuni and they only charged $160.00 and it was diagnosed as a sensor gone bad and repaired right away. Very nice.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
55,000 mile service and 4 tire replacement
Outstanding customer service and experience. Kuni BMW service continues to be the best in the city. Kuni is very clear in explaining the issues and are responsive to any concerns. Dan Dailey is the best!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great experience
Very professional and knowledgeable staff. They had to special order my tire and set me up with a loaner for the entire weekend because my car was deemed unsafe to drive. Didn’t try to up sell me and just focused on what I need. Great job Kuni🙂
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Helpful thorough. Simple sales process
We ordered our car. Salesman kept us fully apprised of timing process. When we picked up our car they were quick to prep it and make it available on our best schedule. The paperwork process was very simple and fast without hidden line of gimmicks to drag out the process. That alone is wortho the extra cost of a BMW. This dealer made the buying process so pleasant. Drove 20 miles to deal with it hem and so far glad I did.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kuni BMW Service Department Experience
My experience at Kuni BMW’s service department was adequate. The individual that helped with my vehicle was courteous enough but fairly condescending at times. Phone calls were returned promptly.....until they found out that I was going to have my car fixed somewhere else that had the after market parts I needed. I would still recommend Kuni BMW.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Very quick; Extremely knowledgeable, professional staff
I previously had Mercedes as a priority brand with BMW being more of a 3rd or 4th priority. I can honestly say that due to the outstanding service that Jay and his team provided to my wife and I, BMW is now our priority brand and our purchases will be from Kuni. This is also the message I will communicate to my business colleagues; friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Painless service experience
I got my 2011 BMW 328 xi serviced at Kuni BMW. Grant Mitchell was friendly, prompt, and informative. Their shuttle service was convenient. I am pleased with my service experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great no hassle
We asked about 3 different cars over text and email When we arrived at dealership Patrick was there ready to help us Patrick very professional
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Test drive and purchase a car
Outstanding experience with Jay. Knowledgeable and professional. Listened to our needs. Jay portrayed the excellence we have come to expect from the 25 + years of partnering with Kuni.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
First class
From start to finish, Kuni BMW made the process extremely easy. Everything was clear and concise. I highly recommend Kuni BMW/Kuni Auto to anyone who is in the market for a new or pre-owned vehicle!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
