Southlake Nissan

The service department provides good service. It just takes a long time to get an appointment and the waiting room amenities are lacking compared to the dealership I came from.

We were a little early but it was no problem. Was greeted very warmly, sent to the office and waited on right away. The young man was very informative and directed us to the waiting room. We were in their system that let us know the progress of our car. In less then an hour our had gone thru the check point and received the green mark. Everything good. Car was washed and waiting on us. Very pleasant experience, air conditioning waiting area, very warm outside. Thanks again, also received a call, the next day.

It.was an excellent service . The waiting time was less than what.i.was told Thanks.

I appreciate their friendly attitude and efficient service. Never disappointed with the service and suggestions.

Everyone courteous and informative. Generally a good experience overall. The only thing is wait time from service inquiry to available schedule opening.

When I made the appointment on-line I asked to be dropped back at my home to wait. I had good medical reason for this. However, the service guy immediately said Lake Station is out of your range for the service. I pointed out that I lived at the junction of 6 and 65, just 10 minutes away.. The service guy immediately changed his statement, saying it was so close the servicing would be done by the time they made the round trip. He had me wait ten minutes, then came back and told me their driver was "out to lunch" for the next 30 minutes. Up to this point he has claimed that Lake Station is too far, immediately followed by a complaint that it was too close and not worth the effort. Then, after 10 minutes away he returned and told me their driver was out to lunch for 30 minutes. So if they get a 30 minute lunch, the driver decided to start lunch after I had already been kept waiting 10 minutes. Also, the service items listed on line exceeded what the service guy chose to include - perhaps leaving the air filters off the list shortened repair time and supported his efforts to avoid letting me wait at home. It appears obvious that Southlake Nissan thinks of the offer to drop people home to await repairs is just for Southlake Nissan's convenience, and doing less maintenance is a worthwhile trade-off in order to avoid providing the wait at home service. I will probably look for other servicing opportunities in the future, not Southlake Nissan. Likewise if there is to be a future vehicle purchase. Other car dealers deserve a chance at my purchase.

Awesome service provided at Nissan. We've been taking our cars here for many years and love the quality of service provided.

The hustle and the fact the dealer and supervisor Was willing to share information and building my credit score with the automobile was great

Randy and Nick in service are awesome! They take the time to explain all that is needed.

Great service as always. Professional and thorough Finished in a timely manner and gave complete updates on car