Skip to main content

BMW of West Houston

(1,521 reviews)
Visit BMW of West Houston
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–7:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (866) 731-3485 (866) 731-3485
Used (888) 841-3164 (888) 841-3164
Service (888) 254-9816 (888) 254-9816

Reviews

(1,521 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of West Houston from DealerRater.

Want to share your experience with this dealership?

Write a review

Tommy and Kevin and the whole team at BMW of West Houston

Tommy and Kevin and the whole team at BMW of West Houston were very welcoming and made me feel like a part of the family. I came in on a whim to see what they had available and left with a new BMW. The was very pleasantly surprised at how painless the entire process was, and I would highly recommend that anyone looking for a luxury vehicle stop in to see them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Bought this car site unseen except for the pictures.

Bought this car site unseen except for the pictures. Love it! My Salesperson Michael Akinboye was amazing. He answered all my questions and was very easy to get a hold of when I Called him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

This dealership staff particularly Massine went out of

This dealership staff particularly Massine went out of the way to get the best deal possible for me to get a new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know how we did. We hope you have a great day!

Thank you Hamdy for such a wonderful experience.

Thank you Hamdy for such a wonderful experience. Today I got my first electric vehicle the I7. Hamdy was awesome he listen to my request and worked very hard to deliver. He was patient running to get car after car to make sure I was happy with the Model, Color and all the bells and whistles I wanted. Thanks Hamdy for all your help! See you in a few years for my next purchase 😊. Lisa R.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know how we did. We hope you have a great day!

Great and friendly service, very knowledgeable about

Great and friendly service, very knowledgeable about products took the time to explain the features in car and was even helpful after

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know how we did. We hope you have a great day!

Errol Nolan is the Superman of ALL things known on how to

Errol Nolan is the Superman of ALL things known on how to treat a customer right! Corey Pitre in Finance is as honest as they come - checking ALL the boxes!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

The experience was enjoyable and easy.

The experience was enjoyable and easy. Baba was an excellent salesman. I would recommend this dealership to others.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

My sales rep, Samer, was so lovely throughout the entire

My sales rep, Samer, was so lovely throughout the entire process. He searched high and low for the X5 that I wanted and got it. He was very communicative and kept me up to date every step of the way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Jennifer, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of West Houston! Please don't hesitate to reach out to us if there's anything more we can do!

My experience at BMW West was, simply put, perfect!

My experience at BMW West was, simply put, perfect! I bought a used Kia Sportage and they cleaned it thoroughly before I drove it home. Working with Ted for my purchase was very nice. He was meticulous and attentive, and made sure the process was as smooth as can be. I can confidently say that BMW West is the place to go if you seek a transparent experience, comfortable waiting area, and a dealer that treats you with respect. I personally recommend Ted for buying a vehicle as he was there for everything and made this experience as good as it was.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

BMW of West Houston provided me with the easiest and most

BMW of West Houston provided me with the easiest and most accommodating purchase experience that I’ve had. Between the salesman, Tommy Luk and the finance representative I was extremely satisfied with the results. I would definitely recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!