Reviews
Great Sales Rep
Second time buying a BMW. Staff was very helpful and meet all expectations from a buyer point of view.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Johansen Medina, we're so glad that we were able to go above and beyond your expectations! We look forward to your next visit! Take care!
New car
Excellent customer service. Best deal in town. I always buy my cars from BMW West. Great rates, great deals, excited about my new car! Service is always very attentive and Sales and Finance are incredibly customer service oriented. Great job, BMW West of Katy!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Oscar Moncada, thank you so much for your positive comments about BMW of West Houston! We look forward to your next visit! Take care!
Repairs on my Vehicle
I had a recall on my vehicle. First they give me a rental in a very bad shape. After complaining the switch me to a x3 rental. I took a month to get the my car back. When the car was ready they deliver the card dirty. It was not clean. I will give them a 3 starts only.
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We would like the opportunity to address your concerns. Please reach out to us directly at (855) 627-3055 when you have a chance. Thank you, and we look forward to hearing from you.
BMW West Houston Outstanding Service
Outstanding service by David McCormick advisor. He handle my son's car issues very efficiently and kept us informed along the way. Job well done!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sonia, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of West Houston! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service
Excellent service from Mario, my technician. Brought my vehicle in for service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Maria Garcia, we are so happy to read such a great review about BMW of West Houston!
BMW West Houston
Everything was efficient and professional. Would buy another car there in a heart beat.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
David Hoisington, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of West Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BMW X5 Service feedback
Really appreciate the service provided by our Service Advisor David McCormick.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Babu George, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of West Houston! If you have any further questions, please give us a call. We're always happy to help!
BMW Oil Change
Dustin was my service advisor for my oil change. He was very pleasant and kept me informed of everything. I will definitely be a return customer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Abigail, we're happy you found our staff to be so supportive during your experience here at BMW of West Houston. We're looking forward to your next visit with us!
Great service appointment
Service was quick and thorough. Everything was explained and no pressure to upsell. Also, Great COVID mitigation.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Wilbur Engelsma, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
2020 bmw 441i
Nick was extremely helpful and knowledgeable with the purchase of my BMW 441i. Took some doing to locate the car in Chattanooga, but Nick showed his great patience and found the exact car I wanted. Thanks Nick. Regards, Ken Beckmann
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ken Beckmann, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at BMW of West Houston!