Reviews
Salesman was very responsive and helpful throughout the...
Salesman was very responsive and helpful throughout the process. We were able to lease the vehicle we wanted entirely online without a visit to the dealership to limit our exposure.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ssmith7955, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Great experience. Takes longer for the vehicle to be...
Great experience. Takes longer for the vehicle to be delivered because it’s a custom order. First bmw vehicle owned, definitely enjoy both the car and the whole pricess
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dekong, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
This was truly a very pleasant experience. The first time...
This was truly a very pleasant experience. The first time I’ve ever had one at a car dealership. Berj and the whole staff was very kind and sweet. They went the extra mile to find me the my beautiful car that I am in move with. I appreciated them making this an awesome experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Safa.shamma, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Thank you for the help. Love the new whip & thanks for...
Thank you for the help. Love the new whip & thanks for helping me find the right one. Also I only drove 69 cars until I found the one haha
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
A.car51, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Berj went above and beyond to make sure I am able to get...
Berj went above and beyond to make sure I am able to get the best deal on the car I wanted. He was looking out for my best interest as laid out and advised on the options which were available to me. The rest of the team at BMW of West Houston were equally courteous, professional and did everything they could to make sure I was happy . I wouldn’t go anywhere else for BMW.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Samishamma, we're happy you found our staff to be so supportive during your experience here at BMW of West Houston. We look forward to your next visit! Take care!
Very happy with the trade in and lease of my new X3....
Very happy with the trade in and lease of my new X3. Everything was done remotely except for the test drive and exchange of vehicles which took place at my house. The only thing I missed was shooting the breeze with my sales guy, Derrick. Thanks
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
David.hiscocks28, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of West Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Houston Katy
Very good service. The car was picked up from home and dropped again due to Covid 19. Good follow up at every stage.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
N Nagaraju, your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!
X5 BMW - West Houston
The Service Representative Joanna Wolf was very polite and professional
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Gene Thompson, thank you for your kind words and this wonderful review!
Customer service was excellent.
Customer service was excellent. Advisor Narkeeta Oben was friendly, professional, patient and knowledgeable. I really appreciated the consistent updates on status of repairs. The repairs seem to be well done and of good quality but time will tell if it holds up.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sherry Love, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of West Houston!
Raymond made it easy and fast to get the car.Gave me his...
Raymond made it easy and fast to get the car. Gave me his expertise on how to choose the right car for myself. Great service and very knowledgeable sales rep.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Leovgmz22, we're happy you found our staff to be so supportive during your experience here at BMW of West Houston. We look forward to your next visit! Take care!