Altech Cars LTD

I worked with Jay and his manager in buying a used car from Altech. It was a 10 year old vehicle with 88k miles so I was not expecting perfection. But Jay was responsive, answered the phone when I called, answered all of my questions. I bought the car but immediately had issues (like within 1/2 mile of their dealership). The reason I'm giving them 5 stars is because Jay showed up right away and took the car to determine the issue. When it became clear that it was a serious issue, they gave me my money back. I've driven off the lot of a major car dealer with a brand new car and had problems and they didn't treat me as well as Jay and his manager. The only drawback of this dealer is the lack of customer parking.

Found a very interesting vehicle on TrueCar from this dealer that I was legitimately interested in buying. The Autocheck summary provided on TrueCar mentioned one accident, but the full summary is pay-walled. Reached out to the dealer and was provided a Carfax that showed no accidents reported. I followed up to ask about the discrepancy and spoke with Shini who was pleasant enough but seem perplexed that I would be concerned by this. I asked for the sales manager and was told to call back later. Upon reaching out again, I connected with the sales manager (Alan), and asked if he could help clear this up. He immediately pushed back and seemed offended that I would ask for an explanation. He first explained that the Carfax and Autocheck carry are of little importance, and then noted that the Carfax was provided as a courtesy. I told him I was very interested in the vehicle and would just like their help clarifying the discrepancy between the reports. He declined to help and said that the photos and description on the website should suffice. This is especially frustrating, as the vehicle I was looking at has somewhat niche features and I was serious about moving forward. With COVID, I am relying on distance shopping, so trust is critical. I'm honestly confused as to why my questions were so offensive or why this individual was so willing to turn away a customer. Very poor experience.

Bought a work Van. Lost 12 thousand transmission was broken just on our way home. Next day we took it back. They did not respond. Plus he sold me a insurance For $200 when I called to see if they were pay to fix transmission they told me that the dealership committed fraud selling their insurance. They didn’t have any business with them. So PLEASE DENOUNCE THEM. They are THIEVES Don’t purchase cars in there. Let your family and friends know about that place. Stay away from there.

Bought a car with full rust underneath. be aware of this dealership.When buying cars from them check for rust or any mechanical problem.Please be aware

This was my first time buying a car from this car dealer,it had amazing customer service.They helped me through the whole process from beginning to end.I found the perfect car with no trouble .Thank you it was an amazing experience i would definitely buy another car from here.

Everyone was extremely pleasant to deal with and helped me and my wife find our dream family vehicle definitely recommend this dealership even drove 5 hours to go here from Pennsylvania

The account manager ( Shini) took a complete advantage of my wife and I. She was very disrespectful and dishonest. We ended up loosing 500.00 cash from Altech Cars without any purchase in a matter of two days. Do not purchase a vehicle from these people.

The General manager is unprofessional, provides no customer service and treats customers like trash. Don't go there and eate your money. Service could be better..I just can't believe how he treats people. I am surprised this car dealership has been around... worst customer experience I ever had and I am not a difficult customer. It takes a lot to make me upset ... I feel like he treats minorities like trash. Not showing any desire to help

Horrible customer service!!!! Went in to look at a SUV...couldn't find a place to park, and sales person wouldn't pull the car out of garage so I could look at in the sunlight.

I traveled to check out a car I was shopping for only to get there and decided it wasn't what I actually wanted once there. I corresponded through text and email on several occasions prior to my day of coming with Babar Ahmad and Shini and they were always pleasant, patient and understanding with my questions and concerns. Once arriving Babar pulled out and test drove several cars with me until I got the great feel of what I wanted. I know I'm very hard to please and he never showed one sign of frustration or impatience. Shini answered every question even when I asked them more than once being patient and understanding. I called two days later with more questions and Shini had the same wonderful customer service she showed before I purchased my vehicle and she promised to call me the next day with the information I called in question of and sure thing she kept her word. Not only am I very pleased with my vehicle I'm please to say their customer service was five star with perfection. I would refer family and friends to them both when shopping for a future vehicle. Thank you guys so much and God Bless you both.