Reviews
Courteous, prompt, customer relations excellence.
Courteous, prompt, customer relations excellence. The service technician Heather was a pleasure to work with and very helpful to me so that I constantly knew the status of my vehicle and was given accurate guesstimations as to when I would receive it back. The work done to the car was fantastic and fixed my problems which eased my mind. Overall I give BMW of Clearlake a 10 out of 10.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My experience for the first time, with BMW of Clearlake was fantastic. From the first phone call to my picking up the vehicle after repairs was nothing but good. Heather treated me extremely well at keeping me updated frequently as to where my vehicle was as far as the progress of the repairs. She was very kind and courteous from start to finish. The entire experience was nothing but good. I definitely will come back to BMW of Clearlake as my needs require.
Thanks Very much Heather for the wonderful customer
Thanks Very much Heather for the wonderful customer service and communication you gave while my car was in service it meant a lot to me. I drove across town and it was very much worth it. Because of your Get the job done customer service I didn’t have to worry about anything. Thanks again for your WONDERFUL ACCURATE ON TIME CUSTOMER SERVICE.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback. We thank you for your business and look forward to your next visit!
My customer rep Heather did a really good job keeping me
My customer rep Heather did a really good job keeping me informed and making me feel comfortable. I’m very pleased with her.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
BMW of Clearlake was professional, attentive to details,
BMW of Clearlake was professional, attentive to details, and very courteous! They fixed my car timely and i was very satisfied.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you again for taking the time to let us know how we did. We hope you have a great day!
The new dealership is very easy access.
The new dealership is very easy access. The service department is very accommodating. Very enjoyable experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Service was good, and service associate was very
Service was good, and service associate was very accommodative. Great service , nice environment, price however is a little pricey
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Willie7parker, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Clear Lake!
Willie7parker, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Clear Lake!
The people who worked at this dealer have always treated
The people who worked at this dealer have always treated me in a cordial and professional manner. When my car needs service or maintenance, they always explain to me clearly what my car needs, and what my best options are. Additionally, the private transportation service is practical while the car is being serviced. My advisor Omar is always aware of everything and informs me on time of the status of the service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Excellent experience!
Excellent experience! I brought my vehicle into BMW of Clear Lake for brake and oil service. I was provided exceptional service! It was easy to schedule and the dealership offered a shuttle service while the work was being completed. Service Advisor Harry Fernandez was amazing. Harry was friendly and kept me informed of my vehicle status the entire time. I will definitely bring my vehicle into BMW of Clear Lake’s Service Center again for any future service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Service was conducted on schedule and to my satisfaction.
Service was conducted on schedule and to my satisfaction. Facility was well maintained..would recommend it yo my friends.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Work was completed quickly and thoroughly.
Work was completed quickly and thoroughly. Absolutely no issues with the service. Cost was exactly what I expected. Car was returned to me nice and clean.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your positive review about your recent experience with us!
