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Sunset Cars of Auburn

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (78 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (78 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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One salesperson contacted me by email immediately after I saw a vehicle I was interested in online and invited me to come and look at their inventory but didn't answer either of my questions. Later he left a voice mail but again didn't answer the 2 questions I originally asked. A couple weeks later I saw the same vehicle and went to look at it and was met by different sales person, Dustin, took the car for a spin, loved it and DJ put the finishing touches on it, showing all the work that had been done when the car came on the lot and then finalized the sale. Very Happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The best dealership in Auburn

I absolutely had the best experience at Sunset Cars of Auburn . Stacy helped me with everything & made me feel so comfortable . She was understanding and dermined to help me find the perfect car and she did ! She is the best ! That dealership is the best ! Everybody there was friendly and willing to help . I've been to a lot of dealerships and this one here is one of a kind . Thank you Sunset Cars of Auburn !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience with Stacy

Stacy was more than accomodating doing the entire buying process over the phone due to my busy schedule. Professional, personal, and quick to the point. Restores my faith that not every salesperson is out to get you. Very fair and highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great job

Went looking for an SUV and drove into sunset where I was greeted by Richard P. Very friendly felt relaxed with him. I informed him of what I was looking for. He showed me a few SUVs that fit my criteria and I decided to buy. Great experience all the way around

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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A No Pressure But Satisfied Experience at Sunset

I was wanting to just have a closer look at the 2008 Subaru Tribeca that Sunset Cars of Auburn had on their lot. Richard P. greeted me as I was walking the lot searching for the vehicle and asked how he could be of assistance. I replied regarding about said vehicle and he he showed me it straightaway. After a brief introduction, inquiring and listening, he went ahead and convinced me to go ahead and fill out a pre-approved financing form. It was simple straightforward and Richard P. was very very helpful. All in all, my experience with Sunset Cars of Auburn and with Richard P. was incredible! Highly recommend Sunset Cars of Auburn and Richard P. Thank you very much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Polite & Professional

Good, polite and professional. We're not pushy. I will return and get the vehicle is test drove when I can and if still there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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The best in Auburn

I was looking around for forever ! They kept in contact with me and even worked with me on the Price !!!!! they are Amazing! Javier and Dustin are the best! They are great with helping and they really care !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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HORRIBLE!!!! BUYERS BEWARE

This is a HORRIBLE place to buy a car. Customer Service SUCKS. Took advantage of a first time car buyer that really didn't understand the whole process.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Our primary task is to explore customer wants and needs, likes and dislikes, price point and budget, and once these are established, to find a suitable vehicle from our inventory to match this criteria. We realize we cannot make 100% of people happy 100% of the time, although we certainly do make every effort to do so. While Sunset Cars of Auburn welcomes feedback (both good and bad), we take issue with "taking advantage" accusation. In fact, due to outstanding first time buyer lending programs currently available, we have received the opposite feedback from a majority of our newly established customers who have visited our dealership. Because beyond their first auto purchase, it is our great desire for all of our customers to come back to see us again (and again), which a great many do. Having said that, we apologize that your experience was not satisfactory to you.

Great Buying Experience!

We met up with Sergio, who was so friendly & helpful when we came in specifically for a 2007 Ford Explorer Sport Trac we had seen on Cars.com. It was everything they had described and we were thrilled with the test drive. They made everything work for our budget & we drove home a beautiful vehicle. I was glad to see a professional service center on the lot so I felt good about the vehicles being serviced and maintained onsite. Thank you for a friendly stress free buying experience! I also appreciated being able to get a great deal at a family owned local business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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GOOD CARS AT SUNSET CARS OF AUBURN.

I CAME TODAY TO BUY A CAR AND FERNANDO CARRILLO HELPED ME TO TAKE A LOOK AT THE INVENTORY AND END BAYING A REALLY NICE 2007 SUBURBAN I REALLY RECOMMEND THIS DEALER TO EVERYBODY COME DOWN TO SUNSET CARS OF AUBURN WITH MY NEW FRIEND FERNANDO CARRILLO.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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