Mack Grubbs Hyundai

Purchased a new car after dark driving from over two hours out of town to pick up the car. Did not notice until the next morning the paint on the entire car is badly swirl marked with moderate depth scratches according to two local professional detailing companies with quotes to repair damage ranging from 450-950. Dealership will only either pay 250 max to assist with repair on a new car their detail people messed up the paint on or gave me bring the car back to them so they can have a different detail person fix it. They claim the other detail person won’t mess it up worse and will repair the damage, however that’s not realistic as it would be at least 5 hours of driving for me not counting time to fix the paint at the dealer. Absolutely horrible experience paying for a new car that’s already damaged that I will be out of pocket to repair. Never buy anything from them unless you are local and inspect with a flashlight if it isn’t a bright and sunny day. Also, never let them detail your car for any reason or it will end up costing you a lot of money.

Mack Grubbs Hyundai is the best. My dad has dealt with them since 1996 and I recently purchased my first Hyundai. Sales and service people are amazing and the cars are awesome.

Took car in for a check engine light on Monday. Wednesday afternoon car hasn't been looked at. Poor service department.

Marshall Keelen, was there for us, helped us complete the purchase of our 2023 Tucson. Very professional!

Mack Grubbs sure knows what Customer Service means to a long term dealership with lifelong customers! I purchased a2018 Nissan Rogue 2days ago. My salesman, Antoine Kelly, showed me all of the features, set up my I-Phone with the Bluetooth feature in my car, filled the tank, & even helped transfer my things to my new car. I read other reviews from customers at Mack Grubbs. This kind, service oriented treatment appears to be standard operating procedure here. Great place!

They take advantage of the inexperience of the local college students. They tell them one thing and then jack the prices up on repairs! SCAM ALERT!!!

They denied a warranty repair on a 2021 Hyundai N Line that is 4 months old and 7000 miles. Tried to claim collision damage, even though the car had been in and had the same part replaced under warranty @ 3 months. I’ve never ever seen a transmission oil pump damaged due to a collision, and it didn’t hurt one other single thing on the car except the part they replaced one month before. As if denying the warranty wasn’t enough, they tried to get us to commit insurance fraud. Stay away from these crooks

This was my first time ever buying a car and I went in feeling very nervous. As soon as I met Vito he made me feel incredibly welcome and was very helpful in answering any and all of my tedious questions. I am very happy with my experience and would recommend these guys to anyone that cares to listen.

THIS DEALERSHIP (SALES AND SERVICE) IS TOTALLY PROFESSIONAL AND BOTH ARE A KEY REASON FOR OUR PURCHASING 4 VEHICLES FROM THIS DEALERSHIP. ALL OF THE PEOPLE THERE ARE A VERY GOOD RECOMMENDATION FOR YOUR VEHICLES.

Was very pleased with the professionalism of Vito & David. They made my experience there great and easy. Therefore I will return there for all of my car maintenance.