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Fitzgerald Chevrolet Frederick

(793 reviews)
Visit Fitzgerald Chevrolet Frederick
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (855) 581-3494 (855) 581-3494
Used (855) 236-9830 (855) 236-9830
Service (855) 553-9322 (855) 553-9322

Reviews

(793 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fitzgerald Chevrolet Frederick from DealerRater.

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Super Service

Hani made buying a new car very easy and efficient. He answered all of my questions and responded to any calls or emails right away. I couldn't have asked for a better shopping experience. I love my new Chevy Bolt. Thank you Hani and the Fitzgerald team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Great! I will be sure to let Hani and Zach know you had a great experience with them . Enjoy your new Chevy Bolt!

Couldn't be happier!

Wow! What fantastic customer service from John Dutton! I got in touch with him while sitting at another dealership & being pushed hard into a deal that I was unsure about. I'm so happy that I walked right out of there & drove to Frederick the next morning. John is straightforward and genuinely one of the nicest guys I've met. He is quick to respond to calls/emails/texts and answered all my questions. I knew exactly the car I wanted, he didn't try to convince me to look at anything else, and he made the whole experience so easy and pleasant! There's a great atmosphere at Fitzgerald, this team works together seamlessly. Thank you so much John!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you, Ally! Happy to hear that John was very helpful to you. Be safe on the road!

First Rate. Your Television Spots Understate Your Virtues!

We were in need of a car quickly. My wife's (beloved) 2011 VW Passat CC had been totaled. We would have settled on a good, reliable car at a fair price. We got that. Moreover, we did it with the help of your absolutely first-rate website, and the great people at your Frederick store. Mark Lawson was simply wonderful, as was the whole team. How good was this experience? I'm going to replace my 2009 CRV next year, and Mr. Lawson is going to be the first person I call.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks, William! Glad to hear this. I will pass this kind review on to Mark, Mike and Robert! Be safe on the road!

Great Experience!

My family had a great experience with Alex Camacho at Fitzgerald Chevrolet off Baughman's Lane. Alex is an expert in his field, explained/demonstrated the features of our vehicle in a user friendly manner, is an excellent listener, and made the process very easy. The entire staff was easy to work with. I highly recommend working with Alex. We will be back for our next new car purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you, Matt! We are glad that Alex helped you find the right car. Please reach out if you need any help.

Great experience!

My family had a great experience with Alex Camacho at Fitzgerald Chevrolet off Baughman's Lane. Alex is an expert in his field, explained/demonstrated the features of our vehicle in a user friendly manner, is an excellent listener, and made the process very easy. The entire staff was easy to work with. I highly recommend working with Alex. We will be back for our next new car purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks so much for your kind words, Matt! We appreciate you taking the time to share your experience online. Please let us know if you need any further help.

Great service and knowledgeable staff!

Dave Harrison assisted me with my last two vehicle purchases. I will continue to use Mr. Harrison for all my future purchases. I highly recommend him to anyone who is interested in purchasing a new vehicle, because he provides professional, knowledgeable, honest, respectful, and no pressure service. He is a pleasure to work with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback with us. We appreciate your business. It is our goal for all our staff to provide a positive customer experience and we’re glad you are satisfied. Happy motoring!

Satisfied Customer!

Mark Lawson was very heñpful with getting my family in the right vehicle. We are very happy with our new Dodge Journey. Thank you Fitzgerald!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Glad to hear Mark was so helpful in finding your family the right vehicle! Please reach out if you need any assistance.

Great overall experience

Dave Harrison did an excellent job. He took his time going over all of my options with no pressure. Even came in on his day off for my test drive on the day he was finding out the sex of his child - a son. Mike Sienkiewicz was extremely helpfully as well working the financing. Also carefully explaining my options. In the end, he saved me a point on the financing I had with USAA. I did the credit app on his recommendation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for your feedback. We're thrilled you found our team knowledgeable, and the whole experience pleasant and easy. Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!

EXCELLENT EXPERIENCE 5 STARS!!!

My salesman Mark Lawson went above and beyond the extra mile to help me find the perfect car for myself and my children. He is very professional, courteous, hard working, and put my needs and finances first. I would buy from Mark again and highly recommend him and Fitzgerald Auto to friends and family. The staff and Management were also helpful and added to my great experience. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback with us. We appreciate your business. It is our goal for all our staff to provide a positive customer experience and we’re glad you are satisfied. Happy motoring!

Amazing

I had a car in mind, and when I showed up, it was cleaned, out front and ready for me to take a spin. Everyone worked quickly to make sure we had a safe reliable vehicle for my family. Love this place!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are happy you found us so helpful! Please let us know if there's anything else we can do for you. Drive safe and see you on the road.