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Fitzgerald Chevrolet Frederick

(798 reviews)
Visit Fitzgerald Chevrolet Frederick
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

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New (855) 581-3494 (855) 581-3494
Used (855) 236-9830 (855) 236-9830
Service (855) 553-9322 (855) 553-9322

Inventory

See all 174 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since April 2007.
The FitzWay is a term developed by Fitzgerald Auto Mall that defines our
business philosophy and acts as a guideline for the way we treat our
customers. It's a part of our unique way of doing business that has helped
differentiate us from other auto dealers. We created the FitzWay philosophy
by listening to our customer's comments over the years both good and bad.
Customers have told us is it's important to treat them with honesty and
respect and to deal in good faith.
The FitzWay there's just no better way to go!

Service center

Phone number (855) 553-9322

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(798 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fitzgerald Chevrolet Frederick from DealerRater.

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Great timely service. All service completed while I waited, staff was courteous and efficient. Would recommend

Great timely service. All service completed while I waited, staff was courteous and efficient. Would recommend

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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I can’t say enough good things about Moose (can’t remember his actual name) and Xavier. We came in literally just looking and even with that in mind they both gave us the royalty treatment. They tag teamed as Xavier was our salesperson and Moose was the manage. Took the time to show us everything the truck had to offer, let us take her for a ride, and got back with absolutely no pressure. We loved the truck but knew we were not ready to buy. Moose, again with no pressure, ran some numbers without a credit check and even told us about a couple of trucks coming off the assembly line in case we were ready at that time, again no pressure. I would have left out of there with a truck but husband has to bring me back to reality. We literally went to other dealers looking at other trucks but both of us agreed not only the truck but the amazing service would bring us back to Fitzgerald’s when we are ready.

I can’t say enough good things about Moose (can’t remember his actual name) and Xavier. We came in literally just looking and even with that in mind they both gave us the royalty treatment. They tag teamed as Xavier was our salesperson and Moose was the manage. Took the time to show us everything the truck had to offer, let us take her for a ride, and got back with absolutely no pressure. We loved the truck but knew we were not ready to buy. Moose, again with no pressure, ran some numbers without a credit check and even told us about a couple of trucks coming off the assembly line in case we were ready at that time, again no pressure. I would have left out of there with a truck but husband has to bring me back to reality. We literally went to other dealers looking at other trucks but both of us agreed not only the truck but the amazing service would bring us back to Fitzgerald’s when we are ready.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
Worked with:
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Timely sales staff and honest feedback. Ashley was great and drove our truck from a sister site to the Frederick for us.

Timely sales staff and honest feedback. Ashley was great and drove our truck from a sister site to the Frederick for us.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Good. Arrived and was waited on in a timely manner. Attendant was courteous and attentive. I have options closer to home but chose this dealership for service.

Good. Arrived and was waited on in a timely manner. Attendant was courteous and attentive. I have options closer to home but chose this dealership for service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Bobby Lee and the rest of the team are extraordinary… integrity and confidence that inspired us to trust them. I’m 72 years old … bought lots of cars … this was best buying experience in my lifetime.

Bobby Lee and the rest of the team are extraordinary… integrity and confidence that inspired us to trust them. I’m 72 years old … bought lots of cars … this was best buying experience in my lifetime.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Very friendly sales staff upon arriving dealership to view truck that I was interested in. The process from sales to finance, everyone contributed to my positive experience in my purchase from Fitzgerald Chevrolet in Frederick.

Very friendly sales staff upon arriving dealership to view truck that I was interested in. The process from sales to finance, everyone contributed to my positive experience in my purchase from Fitzgerald Chevrolet in Frederick.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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I brought in my own oil filter, fuel filter, and oil. I scheduled ahead of time. I still paid close to $400 for an oil change and fuel filter change. To replace the fuel filter on my own would have taken 15 minutes, a couple squirts of brake cleaner, and a 16mm socket. I paid a dealership over $180 (including tax and me supplying parts) to do this. Conveniently, when I asked if there was a military discount, the cashier stated that it was only on parts, not on labor. Save yourself the headache and the butt ache. Drive up to Thurmont and have your Chevy taken care of over there. I feel bad leaving a review of one star, but that's the least FitzWay will let me do.

I brought in my own oil filter, fuel filter, and oil. I scheduled ahead of time. I still paid close to $400 for an oil change and fuel filter change. To replace the fuel filter on my own would have taken 15 minutes, a couple squirts of brake cleaner, and a 16mm socket. I paid a dealership over $180 (including tax and me supplying parts) to do this. Conveniently, when I asked if there was a military discount, the cashier stated that it was only on parts, not on labor. Save yourself the headache and the butt ache. Drive up to Thurmont and have your Chevy taken care of over there. I feel bad leaving a review of one star, but that's the least FitzWay will let me do.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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They are the best in quality and price! We love Chris and the mechanics are terrific.

They are the best in quality and price! We love Chris and the mechanics are terrific.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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We are new to the area and this was our first experience with the service department. We came in for a routine oil change, tire rotation and safety inspection. Communication was clear and concise, and Kim was an absolute machine at her desk. After speaking with Kim, I knew we were in good hands.

We are new to the area and this was our first experience with the service department. We came in for a routine oil change, tire rotation and safety inspection. Communication was clear and concise, and Kim was an absolute machine at her desk. After speaking with Kim, I knew we were in good hands.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Do not go to the dealership they will take your money and do little to no actual work. They only want to replace parts because they don’t want to diagnose the actual problem.

Do not go to the dealership they will take your money and do little to no actual work. They only want to replace parts because they don’t want to diagnose the actual problem.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We sincerely apologize that your experience did not meet your expectations. Providing honest, thorough, and high-quality service is our priority, and we never want our customers to feel unheard or dissatisfied. We would love the opportunity to discuss your concerns further and work toward a resolution. Please let us know a convenient time for us to reach out to you. You can also contact us directly and ask for Morven Beverly, and our team will be happy to assist you. Thank you for your feedback—we value your input and appreciate the chance to improve. Best regards, Fitzgerald Chevrolet Frederick Team

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