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Universal Auto Sales

(63 reviews)

Reviews

(63 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Universal Auto Sales from DealerRater.

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They worked hard to get the financial part of the loan

They worked hard to get the financial part of the loan for the auto.The salesman Ronal was so very helpful and explained everything and answered all our questions.

They worked hard to get the financial part of the loan

They worked hard to get the financial part of the loan for the auto.The salesman Ronal was so very helpful and explained everything and answered all our questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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NOT REALLY A “Great Deal” They are showing a white 2019

NOT REALLY A “Great Deal” They are showing a white 2019 Ford transit with no body damage and about 120,000 miles for sale. This van does not exist on the small lot. We drove all the way down there to look for it. And even asked Angela the sales person who didn’t know about it. And they will not return calls answering if they have it hidden somewhere. We don’t want to drive me back

NOT REALLY A “Great Deal” They are showing a white 2019

NOT REALLY A “Great Deal” They are showing a white 2019 Ford transit with no body damage and about 120,000 miles for sale. This van does not exist on the small lot. We drove all the way down there to look for it. And even asked Angela the sales person who didn’t know about it. And they will not return calls answering if they have it hidden somewhere. We don’t want to drive me back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Purchased a SUV from them back in October 2024 and have

Purchased a SUV from them back in October 2024 and have had nothing but trouble with it and they will not do anything about it. The check engine light came not even 35 miles from the dealership.

Purchased a SUV from them back in October 2024 and have

Purchased a SUV from them back in October 2024 and have had nothing but trouble with it and they will not do anything about it. The check engine light came not even 35 miles from the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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This is the most dishonest, corrupt company in Denver.

This is the most dishonest, corrupt company in Denver. They are highly unethical and I will be filing a State of Colorado Department of MV complaint against them. What a shame for the shady person to withhold $ and ruin a reputation.

This is the most dishonest, corrupt company in Denver.

This is the most dishonest, corrupt company in Denver. They are highly unethical and I will be filing a State of Colorado Department of MV complaint against them. What a shame for the shady person to withhold $ and ruin a reputation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Set up test drive appointment, stated that we were

Set up test drive appointment, stated that we were driving 2 hours to the appointment. The dealer failed to let me know prior to the morning of the appointment that the "vehicle was sold" the day before. By the time they sent me a message to that effect we were 10 minutes away from the appointment. Very unprofessional.

Set up test drive appointment, stated that we were

Set up test drive appointment, stated that we were driving 2 hours to the appointment. The dealer failed to let me know prior to the morning of the appointment that the "vehicle was sold" the day before. By the time they sent me a message to that effect we were 10 minutes away from the appointment. Very unprofessional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Very unprofessional operation.

Very unprofessional operation. Willing to stretch the truth to get you to buy. Vehicle was in a accident and I noticed the fender and doors weren't quite right. Also frame damage.(I guess I shouldn't believe my lying eyes). Buyers beware!

Very unprofessional operation.

Very unprofessional operation. Willing to stretch the truth to get you to buy. Vehicle was in a accident and I noticed the fender and doors weren't quite right. Also frame damage.(I guess I shouldn't believe my lying eyes). Buyers beware!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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The dealership sucks after $23,000 cash and I’ll never

The dealership sucks after $23,000 cash and I’ll never return there again. You need to run now walk away. They really really suck

The dealership sucks after $23,000 cash and I’ll never

The dealership sucks after $23,000 cash and I’ll never return there again. You need to run now walk away. They really really suck

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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They sell Lemons!

They sell Lemons! Do not buy here! I purchased a very nice looking F150 but it will not pass state inspection with 1/32 brakes nor test codes that they archived / deleted to pass their inspection. Very poor customer service and won’t stand by their word.

They sell Lemons!

They sell Lemons! Do not buy here! I purchased a very nice looking F150 but it will not pass state inspection with 1/32 brakes nor test codes that they archived / deleted to pass their inspection. Very poor customer service and won’t stand by their word.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Diana made me getting my car so easy.

Diana made me getting my car so easy. The service was great and the car was super detailed. They work with u and it was overall a great experience. Samantha Key

Diana made me getting my car so easy.

Diana made me getting my car so easy. The service was great and the car was super detailed. They work with u and it was overall a great experience. Samantha Key

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Called put in application no one will ever call you back.

Called put in application no one will ever call you back. This place is a scam.

Called put in application no one will ever call you back.

Called put in application no one will ever call you back. This place is a scam.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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