Reviews
This dealership likes to extort their customers and tell them that if you don’t write them a good review that nobody’s gonna want to surface your vehicle very unprofessional
This dealership likes to extort their customers and tell them that if you don’t write them a good review that nobody’s gonna want to surface your vehicle very unprofessional
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback, Drew. I take concerns like yours seriously, and we strive to maintain a professional environment at Edwards Chevrolet-280. I appreciate your perspective and invite you to reach out to me directly to discuss your experience further. Your insights are important to me as we continue to improve our services. Sincerely, Kevin Liles - General Manager - 205-951-6227
I attempted to reach out twice both yesterday and this morning and the phone just rang and rang, and then goes to user busy message and the phone hangs up with no voicemail. They truly do not care about their customers obviously
Randy is my service manager and is the absolute best! I am 73 so I have had a lot of experience with service managers. I can always count on him to take care of me.
Randy is my service manager and is the absolute best! I am 73 so I have had a lot of experience with service managers. I can always count on him to take care of me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Dave! I’m delighted to hear that Randy has consistently provided you with excellent service at Edwards Chevrolet-280. Your trust and loyalty mean a lot to us, and I appreciate your feedback. We look forward to seeing you again for your next visit! Sincerely, Kevin Liles - General Manager
My service advisor Sheryl is outstanding. The guys that work on the cars are not trustworthy in my opinion...your car should not have fingerprint on it.
My service advisor Sheryl is outstanding. The guys that work on the cars are not trustworthy in my opinion...your car should not have fingerprint on it.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, John. I appreciate you recognizing Sheryl’s outstanding service. Your concerns regarding the trustworthiness of our service crew and the condition of your vehicle are noted. We strive to maintain high standards at Edwards Chevrolet-280, and your input helps us improve. Please feel free to reach out to us directly to discuss your experience further. Our team values your business and hopes to have the opportunity to provide an even better experience in the future! Sincerely, Kevin Liles - General Manager
My husband and I went to Hendricks Chevrolet dealership prior to coming to Edwards. Needless to say, we left that dealership disappointed in their sales team and lack of professionalism. Later that week, I called Edwards to speak with someone in sales. Riley was the sweetest, most patient customer representative that we could have asked for. She was so informative regarding the vehicle we were interested in, as well as the buying process. Immediately following our conversation, Sales Rep Matt Billions sent me a video with a short demo of "our" truck!! Talking about first impressions. My husband and I had other appointments and we canceled them as soon as we received communication from Matt. If you, your loved ones, your friends, or you know anyone that is in the market, PLEASE call Edwards and ask for MATT. Edwards team members know how to treat customers, and they know how to get the job done!!!! Thank you, Matt, and everyone else (Hayden, Matt in finance) involved with our purchase. My husband sure is in love with his new girl :)
My husband and I went to Hendricks Chevrolet dealership prior to coming to Edwards. Needless to say, we left that dealership disappointed in their sales team and lack of professionalism. Later that week, I called Edwards to speak with someone in sales. Riley was the sweetest, most patient customer representative that we could have asked for. She was so informative regarding the vehicle we were interested in, as well as the buying process. Immediately following our conversation, Sales Rep Matt Billions sent me a video with a short demo of "our" truck!! Talking about first impressions. My husband and I had other appointments and we canceled them as soon as we received communication from Matt. If you, your loved ones, your friends, or you know anyone that is in the market, PLEASE call Edwards and ask for MATT. Edwards team members know how to treat customers, and they know how to get the job done!!!! Thank you, Matt, and everyone else (Hayden, Matt in finance) involved with our purchase. My husband sure is in love with his new girl :)
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your fantastic review, Sherry & Tony! I’m thrilled to hear about your positive experience at Edwards Chevrolet-280. It’s wonderful to know that Riley and Matt made such a great impression while assisting you with your truck purchase. I truly appreciate your recommendation and am delighted that your husband loves his new vehicle! We look forward to welcoming you both back for any future needs. Enjoy your new ride! Sincerely, Kevin Liles - General Manager
WOULD NOT RECOMMEND. Super shady dealers. If you dont want to waste your time and be lied to about the purchase of a vehicle, STAY AWAY.
WOULD NOT RECOMMEND. Super shady dealers. If you dont want to waste your time and be lied to about the purchase of a vehicle, STAY AWAY.
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- Buying process
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
WOULD NOT RECOMMEND. Super shady dealers. If you dont want to waste your time and be lied to about the purchase of a vehicle, STAY AWAY.
WOULD NOT RECOMMEND. Super shady dealers. If you dont want to waste your time and be lied to about the purchase of a vehicle, STAY AWAY.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for taking the time to share your feedback, Yoshi. I understand how valuable trust and honesty are when purchasing a vehicle. At Edwards Chevrolet 280, we focus on ensuring customers feel confident and informed every step of the way, and your comments help us refine that process. Please feel free to connect with me if you’d like to review your experience further. Thank you again for your input. Sincerely, Kevin Liles - General Manager - 205-951-6227
The Chevy 280 service department is awesome! I arrived for my appointment and Sheryl made sure my car was serviced promptly! Thank you for all that you do!
The Chevy 280 service department is awesome! I arrived for my appointment and Sheryl made sure my car was serviced promptly! Thank you for all that you do!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Ginger! I truly appreciate your kind words about our service department at Edwards Chevrolet-280. We're thrilled to hear that Sheryl took great care of you and ensured your car was serviced promptly. Your satisfaction means a lot to us, and we look forward to serving you again! Sincerely, Kevin Liles - General Manager
My Service Advisor, Sheryl Frazier, got my vehicle in and out quickly and made sure my maintenance was current. I always receive excellent service from Sheryl!
My Service Advisor, Sheryl Frazier, got my vehicle in and out quickly and made sure my maintenance was current. I always receive excellent service from Sheryl!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, John! I appreciate your kind words about Sheryl and the excellent service you received at Edwards Chevrolet-280. I am happy to hear that your maintenance was taken care of quickly. We look forward to serving you again next time! Sincerely, Kevin Liles - General Manager
I found a car on line and talked to Stephen Nguala. I set up a time to come see it the next day. He also sent me a couple of other cars per my request to take a look at on line. He stayed in touch with me regarding our appointment by sending text. His communication and customer service was outstanding! As our appointment got closer he sent me a video of the car and had two other cars pulled for me when we arrived. He let me know that Buddy Williams would be who I would ask for. Buddy was wonderful as well. It was a great and fast car buying experience. I haven’t had customer service like that in a long time. Good job Stephen and Buddy!
I found a car on line and talked to Stephen Nguala. I set up a time to come see it the next day. He also sent me a couple of other cars per my request to take a look at on line. He stayed in touch with me regarding our appointment by sending text. His communication and customer service was outstanding! As our appointment got closer he sent me a video of the car and had two other cars pulled for me when we arrived. He let me know that Buddy Williams would be who I would ask for. Buddy was wonderful as well. It was a great and fast car buying experience. I haven’t had customer service like that in a long time. Good job Stephen and Buddy!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your wonderful feedback, Stephanie! I am thrilled to hear about your positive experience with Stephen and Buddy at Edwards Chevrolet-280. Our team strives to provide outstanding customer service, and it's great to know that they made your car-buying experience enjoyable and efficient. We appreciate your kind words and hope to see you again soon! Sincerely, Kevin Liles - General Manager
My experience of the purchase of my used suv was great Grier Mcdonald was awesome, he made the sale quick and i was in and out in no time Hopefully the after sale experience will be just as good I will definatly be back
My experience of the purchase of my used suv was great Grier Mcdonald was awesome, he made the sale quick and i was in and out in no time Hopefully the after sale experience will be just as good I will definatly be back
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your wonderful review, Mark! I'm thrilled to hear that your experience purchasing your used SUV was great and that Grier provided you with excellent service. We look forward to ensuring your after-sale experience is just as positive. Don’t hesitate to come back to Edwards Chevrolet-280 anytime. We appreciate your support! Sincerely, Kevin Liles - General Manager