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Jim Riehl's Friendly Chrysler-Dodge-Jeep-RAM

(1,069 reviews)
Visit Jim Riehl's Friendly Chrysler-Dodge-Jeep-RAM
Sales hours: 8:30am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–8:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–6:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–8:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday Closed Closed
Sunday Closed Closed
2023 consumer dealer award
View 3 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Reviews

(1,069 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Riehl's Friendly Chrysler-Dodge-Jeep-RAM from DealerRater.

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road vibration

Told Jason I Had issues with vibration in my steering wheel. Left it over night so had time to work on it . They rotated and balanced my tires , took it for a test drive to check it out. I'm happy that I don't have the issue anymore

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

New Jeep

Scott was very professional and did not strongarm. We are from Orion Oxford area and the Lake Orion Dealer strong armed us on 2 different vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Private Citizen

I am completely satisfied with this Dealership and Staff

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Salesman Ty Schmidt

A great experience all in all. The salesman was knowledgable, and explained everything as we went along. I appreciated his honesty and helpfulness. I would recommend your dealership in the future.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Caravan purchase

Very quickly knew what we were mooring for and made sure the process went quickly and smoothly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Jim Riehl's Friendly

Excellent service. The service department people are very professional. Everybody there treats you very well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Quick, Professional, Courteous.

All were professional keept their word. A great experience, very quick, effective work, completed on time, and returned a clean car. Glad to see this still is held as a standard in business today.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great experience

I have an amazing warranty on my 2010 Dodge Ram. My water pump started leaking and when I called Mike in the service department he said it was covered. I brought it in and in no time it was fixed. Mike kept me informed and up to date. I appreciate the fast friendly service. I own 2 Chrysler Dodge vehicles and would not trade them in for anything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Best Experience Purchasing A Vehicle

Ty Schmidt is very knowledgeable on all aspects of vehicles. He explained the models and options available and also showed us how to use the various options. He displayed professionalism, courtesy, and respect. Ty represents Jim Riehl's Friendly Chrysler Dodge Jeep - Lapeer with the highest quality of customer service. He and his Manager worked together to provide us with not only a fair offer, but also reasonable financing. We sincerely appreciate their assistance and dedication.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Third One

Have done 4 leases with this dealer, 3 of them since 2014. Ty Schmidt knows what I am looking for and the price range and hits it every time. Went in Tuesday and looked at a truck and came back Wednesday to pick it up. Less than an hour total time from looking st itvTuedaybto driving off the lot Wednesday.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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