Reviews
Classic bait and switch.
Classic bait and switch. Prices online look very attractive, but when you get there they will try to tack on $3,000 for “magnashield” and another $1,000 for doc fee, which does not include plates, etc. So a car listed for $17,000 is actually $21,000 + tax and DMV fees. No bueno. I tried to inquire about the fees via text before making the 1 hour drive and they were not forthcoming about the magna shield price. Also in my time @ the dealership there were 2 irate customers, so I should’ve known the place would be challenging. Go somewhere else!
- Customer service —
 - Buying process —
 - Quality of repair —
 - Overall facilities —
 - Overall experience 1.0
 
- Does not recommend this dealer
 - Shopped for a used car
 
It's disappointing to hear about your experience with the pricing and lack of transparency, Chris. We strive for clear communication, so it's concerning that this wasn't reflected during your visit. If you're open to discussing this further or have any other questions, please feel free to reach out directly. Thank you, Hussain Ghamlouch - General Sales Manager - 973-743-2111
Always greeted with a professional and courteous way.
Always greeted with a professional and courteous way. They take care of any services needed on my car.
- Customer service —
 - Buying process —
 - Quality of repair —
 - Overall facilities —
 - Overall experience 5.0
 
- Does recommend this dealer
 - Came in for service or repair
 
Thank you for sharing your experience! We're delighted to hear that our team at Lynnes Nissan City consistently provides professional and courteous service. We look forward to continuing to take care of your car needs!
Service was prompt & great.
Service was prompt & great. Jonathan was very helpful. Always appreciate the great & very efficient service.
- Customer service —
 - Buying process —
 - Quality of repair —
 - Overall facilities —
 - Overall experience 5.0
 
- Does recommend this dealer
 - Came in for service or repair
 - Did make a purchase
 
Thank you for the wonderful feedback! We're delighted to hear that Jonathan and our team at Lynnes Nissan City provided prompt and efficient service. We look forward to serving you again in the future!
I was very pleased with Michael.
I was very pleased with Michael. He’s a peoples guy. He explained the situation thoroughly so you can understand what’s going on. We definitely recommend him to anyone.
- Customer service —
 - Buying process —
 - Quality of repair —
 - Overall facilities —
 - Overall experience 5.0
 
- Does recommend this dealer
 - Came in for service or repair
 - Did not make a purchase
 
Miles, we're delighted to hear that Michael provided such a thorough and personable experience at Lynnes Nissan City. Thank you for recommending him!
I was very pleased with Michael.
I was very pleased with Michael. He’s a peoples guy. He explained the situation thoroughly so you can understand what’s going on. We definitely recommend him to anyone.
- Customer service —
 - Buying process —
 - Quality of repair —
 - Overall facilities —
 - Overall experience 5.0
 
- Does recommend this dealer
 - Came in for service or repair
 - Did not make a purchase
 
Miles, we're delighted to hear that Michael provided such a clear and helpful experience at Lynnes Nissan City. Thank you for recommending him!
Johnathan has great customer service skills.
Johnathan has great customer service skills. He serviced my Nissan Kicks in a reasonable amount of time. I will certainly recommend him to my relatives and friends. Although, I suggest Nissan find another car wash location because the service was not sufficient. My car was still dirty around the windows and doors. Maybe Nissan should consider hand washing their cars at there facility.
- Customer service —
 - Buying process —
 - Quality of repair —
 - Overall facilities —
 - Overall experience 4.0
 
- Does recommend this dealer
 - Came in for service or repair
 
Thank you for sharing your feedback about your experience at Lynnes Nissan City. We're glad to hear that Johnathan provided excellent service, and we appreciate your suggestion regarding the car wash. Your input is valuable as we strive to improve our services, and we'll certainly take it into consideration!
My visit for service to my vehicle was done very well.
My visit for service to my vehicle was done very well. Mike informed of the service that I needed to have done I appreciated that. He was polite and professional, thank you Mike for treating me like family.
- Customer service —
 - Buying process —
 - Quality of repair —
 - Overall facilities —
 - Overall experience 5.0
 
- Does recommend this dealer
 - Came in for service or repair
 - Did make a purchase
 
Edna, we're delighted to hear that Mike provided you with such a positive service experience at Lynnes Nissan City. Thank you for your kind words and trust in our team!
Muy bien excelente al 100 perfecto todo vien muy bien
Muy bien excelente al 100 perfecto todo vien muy bien manejando al día s
- Customer service —
 - Buying process —
 - Quality of repair —
 - Overall facilities —
 - Overall experience 3.0
 
- Does recommend this dealer
 - Shopped for a used car
 - Did make a purchase
 
Nos complace leer sus excelentes comentarios, Erubey. Dado el contenido positivo de su reseña, parece que su calificación de 3 estrellas fue accidental, pero si hay algo más que podamos hacer por usted, no dude en contactarnos. Gracias, Hussain Ghamlouch - General Sales Manager - 973-743-2111
Advertised Car for a good price($17808)on Nissan Sentra
Advertised Car for a good price($17808)on Nissan Sentra SV. When in came to final price Out The Door(OTD) the total jumped $7k to $25k+. They use advertised price to get you in to talk to them they pile on outrageously large fees. $3k for Pre Delivery Inspection Service(PDIS), another $899 for Doc fee, a $275 Motor Vehicle fee( even though motor vehicles registration fees start at $60 depending on size ), and another cash fee of $2k because I'm paying it all upfront not going through financing(don't need them ruining my credit). When I knew the kind of business they were the sales person refused to return my Drivers license after asking for it back over 6 times. Don't let them take advantage prices are high but they take advantage and screwing people over. Lynnes Nissan is Not BBB accredited beware.
- Customer service —
 - Buying process —
 - Quality of repair —
 - Overall facilities —
 - Overall experience 1.0
 
- Does not recommend this dealer
 - Shopped for a used car
 - Did not make a purchase
 
Carlos, I'm sorry to hear about your experience. We strive for transparency in our dealings, so if you're open to discussing this further or have any questions, please feel free to reach out. Thank you, Hussain Ghamlouch - General Sales Manager - 973-743-2111
I'm extremely disappointed with my experience at this
I'm extremely disappointed with my experience at this dealership. After purchasing a $30,000 vehicle, I discovered a faulty tire that causes shaking and noise while driving, making me feel unsafe. I returned to the dealership, waited 5 hours, and reported the issue. Despite their service department's claims that the car was fine, the problem persists. While finance manager Corey was helpful and polite, the dealership's attitude was alarming. They prioritized passing state inspection over ensuring customer safety, performance, and ride quality. I asked for the sales manager multiple times but Kevin gave me the run around for hours and at the end he said the sales manager is too busy and that he had better things to do. I felt like I was treated like a begger rather than a customer. The sales person Luis stated there is nothing he can do as Kevin as his boss. They are very quick to take your money, once they take your money, you go back with a problem with the vehicle the next day, they will not fix it. The sales manager is not professional, he's rude and arrogant, how can you not speak to a customer for 2 minutes? Additionally, they charged a $3,000 'Pre-Delivery Inspection' fee. Paying $30,000 should guarantee a defect-free vehicle. Unfortunately, this dealership failed to meet basic expectations. I would never recommend this dealership to others and will never return. My experience was a waste of time and money. DO NOT GO THERE!!!
- Customer service —
 - Buying process —
 - Quality of repair —
 - Overall facilities —
 - Overall experience 1.0
 
- Does not recommend this dealer
 - Shopped for a used car
 - Did make a purchase
 
Mohsin, I'm truly sorry to hear about your experience and the issues you've faced with your vehicle. Your feedback is concerning, and we would like to address this matter directly with you; please reach out at your convenience so we can work towards a resolution. Thank you for bringing this to our attention, Hussain Ghamlouch - General Sales Manager - 973-743-2111
