Lynnes Nissan

Tried to purchase a pre-owned vehicle, spoke to 4 different people, all of whom told me different things that contradicted each other. Different prices from different managers. I finally settled on a price and left a deposit, which they told me guaranteed the vehicle was mine, then they called a half hour later and told me someone else purchased the vehicle. Terrible business practices, I wouldn't trust them as far as I could throw them. I don't know how they sleep at night, knowing how they make their living. All they need at the dealership now is clowns and balloons to complete the scene. No good.

I went to Lynne's in search of a Nissan, i drove over 100 miles to receive the following: A rude sales man (Otto) who interpreted me at every chance. The sales man was not working for me, he was giving me lines I expected from a manager not someone in sales. A test drive where I barley got a sports car above 35 MPH, and an extremely low ball estimate on my trade in ( the "BOOK" value). There are plenty of Nissan dealers out there - STAY AWAY from this one.

BUYER BEWARE......Extremely dissatisfied on the service of this dealership. Prices advertised online are much different then the prices when close to closing a deal at the dealership. Manager and dealer had attitudes, extremely unprofessional. Very dissapointed and would not recommend this dealership to anybody.

My wife and I purchased a 2012 Subaru Outback Limited 2.5i from Lynnes Subaru in Bloomfield, New Jersey, on December 23, 2011. While we were quite happy with our salesperson, Akiem Smith, we had a very negative experience with sales manager Tony Cipriani, one that has left me unable to recommend the sales department at Lynnes Subaru. Here’s the whole story: On November 1, I spoke to Lynnes Subaru customer service representative Doris Delgado after getting a “purchase price certificate” through the American Express Auto Purchasing Program at zag.com. Doris said they didn’t have the car we wanted in stock, but they could do a tri-state (NY, NJ, CT) search to see if they could get it from another dealer. If the search was successful, Doris said, Lynnes would have the car in 2-3 days. However, in order to initiate the search, I would have to pay a $500 “locate fee.” Doris assured me that the locate fee was fully refundable if the search failed. Wanting to get a car as soon as possible, I agreed to pay the locate fee (after negotiating it down to $300) and gave Doris my credit card info over the phone. At no point did Lynnes Subaru provide me with the terms of the locate fee in writing. The search was initiated and turned up no Outbacks in the tri-state area that met our criteria. In other words, as the terms were explained to me, the search had failed, and my $300 would presumably be refunded. Wrong. The dealership ended up finding us a car from “incoming inventory.” Our car was delivered to the dealership on November 29, almost a month after I’d paid the $300 fee that was supposedly refundable if a car wasn’t quickly obtained from a nearby dealer’s existing inventory. To make matters worse, on the day that our car arrived, Subaru issued a “stop sale” order (essentially a preemptive recall) until a problem with the master brake cylinder could be fixed. So we had to wait another 3+ weeks for the car to be repaired before the dealership could sell it. Finally, on December 23, almost two months after I initially contacted Lynnes Subaru, Akiem Smith called to say the car was ready for pickup. At the dealership, as I was going over the paperwork with Akiem, I noticed that the $300 “locate fee” was still on our tab. (I had actually raised this concern with him earlier, on November 30. He’d told me he wasn’t authorized to remove the charge and that a manager would call me “within a few minutes.” I never received a call from a manager.) Now, when I (re)explained the situation and asked Akiem to remove the charge, he said I’d have to talk to his sales manager, Tony. Tony and I then had a lengthy conversation in which he indignantly refused to refund the “fully refundable” locate fee and complained about the price guaranteed by zag.com—a program Lynnes Subaru participates in voluntarily. Tony did not care that the terms of the locate fee had been misrepresented to me. He did not care that the actual terms I’d agreed to unambiguously called for a refund. All he cared about was squeezing an extra $300 out of us on a car that cost, with taxes and fees, more than $31,000. He even suggested at one point that he would not sell me the car if I was not completely satisfied with the terms. Get this: he told me he wanted to see a smile on my face. “Because what good does it do me,” he said, “to sell a car to a customer who isn’t happy?” Of course, he proceeded to do exactly that. In the end, we walked out of Lynnes Subaru with a bad taste in our mouths, despite having purchased a car we really like. We might buy another Subaru someday, but definitely not from Lynnes, and we’ll continue to spread the word about our unpleasant experience there. At this point, we’re just hoping things are different in the service department and will post another review when the time comes. On the plus side, our salesperson, Akiem Smith, was friendly, helpful, and very conscientious about returning calls and keeping us updated during our wait for the car. For the record, the other fees that Lynnes Subaru charged us included: $7.50 NJ Tire Fee $8.00 CVR Online Processing $450.00 Estimate Registration* $399.00 Documentation Fee** *According to Akiem, this estimated fee covers only the actual registration cost, and we will be refunded any difference. **According to edmunds.com, any documentation fee over $100 is considered “high.”

Purchased a used Nissan Frontier. Carfax was complete. Vehicle was spotless. Looked as if it was brand new. Negotiation process took longer than I would have liked, but I ended up with my bottom line price. Dealer tried to slap on a large preparation fee. Don't pay it! I didn't. Very happy with the purchase and the follow up from this dealer.

Lynne's Nissan Subaru Hyundai should be put out of business. Apparently their concept is to lie about anything to make a sale. Upon calling for the third time and dealing with three different sales reps that answered the internet sales line, I inquired about a used vehicle listed on AutoTrader as for sale at Lynne's. On the third call, I was told that the vehicle had been sold that day. Still listed 10 days later on the site as being for sale, I once again inquired about the car, this time it was available for sale, after some ridiculous explanation of selling it to another of their locations. I decided to make the three and a half hour trip to see and drive the car based on their listing and verbal assurance of a "CLEAN TRADE IN MINT CONDITION". Upon visual inspection, the front bumper and the hood of the vehicle had the paint chipped off in at least 20 separate spots, as if someone had thrown a handful of rocks at it. The explanation given, was that the roads in New Jersey are bad and this is to be expected on a $20,000 used car. After checking under the hood and finding the oil stick to be about two quarts over full, which the dealer changed and was charging the purchaser for, I took a test drive. The vehicle seemed to drive O.K., except for a thumping sound that increased with acceleration. After bringing this problem to their attention, the service manager said the car needed several new tires and if I bought the car, he implied driving it back to MD. without them would not be safe. These things existed, even after the Carfax showed this dealer trying to sell the vehicle for 3-4 months. No mention of any defects on several communications with them, once again claiming "mint condition". Being placed into a cubicle, to be pressured and lied to from the Sales Manager, about fees that were going to be waved that didn't even exist, for the confusion and inconvenience they caused us, was the final straw. This was a total waste of eight hours and almost two hundred dollars spent for the day. If you see a vehicle that you like in their inventory, you would be highly advised to buy elsewhere, as this is not the only extremely negative review!!!!

I did not feel comfortable the moment I stepped in the dealership. I only stuck around because they were going to let me test drive the car. Afterwards they held onto my car keys (supposedly appraising my car), license, registration, and all basically tried to peer pressure me into getting the car. I don't know if it was just the salesperson or the dealership as a whole, but I've never been treated like that as a potential consumer. Never going back.

I purchased a 2011 Nissan Pathfinder from Lynne's Nissan in Bloomfield. Had gotten a very good Internet price which they had no choice but to accept - less than invoice. I had traded in a paid-off 2007 Honda Accord. I faxed Jeff the paperwork for the trade-in - lien release, etc and confirmed that it was received. About three months later I get a telephone call which detailed them not receiving paperwork, which was an outright lie since I spoke to him the following day....the message also read in part.. “this is theft by deception, we’re going to get the police involved and we’re going to press charges, we will have people go to your school, and wherever else you might be to hunt you down and arrest you. All we need is a simple phone call explaining what’s going on or you give us our car back. At this point it’s out of my hands – the wheels are going to start turning and you will have really wish you had called”

I bought a new Altima from Lynne's and was thoroughly underimpressed with the quality of their salespeople and their reluctance to say 'thank you.' One of the reasons I chose Lynne's was their offer of 'free tires for life' as long as you service with them. I naively assumed that I could just follow the appropriate service schdule in the owner's manual to get the free tires. After the 1st couple of services, they told me the car needed work which was not specified until much higher mileage than the owner's manual. I pointed this out and was told they have thier own (better!) service schedule which is what is necessary to earn free tires. I was angry and called the manufacturer expecting them to back me up, after all, who knows service needs better, the builder or the dealer? I was naive again as Nissan USA refused to challenge their dealer. I would buy from Lynne's again only if they offered the best price but certainly would not recommend their service dept.

Even though they didn't have the color I wanted, the treatment told me they were genuine with their approach, so I settled for my second color choice...Kudos to Lynnes Nissan for making it happen. Sean was Great