Reviews
Don’t waste your time & $$
Fool myself for coming back to this unpleasant & unprofessional service department. The 1st time after my oil service they hand me the car with a flat tire that later on cause me $90 out of my packets to replace tire. This must recent visit on 2/24/23 they took out the cabin compartment to check the cabine air filter & guess what all my screws are missing. Nothing but the cabin holding to the clips inside the front Board. Thanks god I inspected my vehicle after the service maybe if take it back for brake service I will come out with out them ….this is a joke I felt very unsatisfied with them
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Holger, your review is disappointing to read. We do our best to deliver thorough service, and I sincerely apologize if we did not properly attend to your vehicle's issues. I'm concerned to see that in both of these instances, your car was returned to you with other problems and I would like to speak with you directly. I won't be able to locate your contact information without a full name, so please give me a call when you have a moment. Thank you, Charles Lakhan - Service Manager - 973-743-3000
They justforgot to call me after six hours waiting
Waited six hours for an oil change because they forgot to call me when the job was done. I had to go there by myself and pick my car up.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Richy, we sincerely apologize your experience working with our team was not as timely and communicative as we aim to provide. If you're interested in discussing this further, I'd like to see if there's anything I can do to help here. Please feel free to give me a call when you have a moment. Thank you, Charles Lakhan - Service Manager - 973-743-3000
The service was done and they forgot to call me after 6
The service was done and they forgot to call me after 6 hours just for oil change.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Richy, I'm very sorry to see this feedback. We aim to provide timely, communicative service, and I apologize if this wasn't reflected in your experience. If you're interested in discussing this further, I'd like to see if there's anything I can do to help. Please contact me directly when you have a moment. Thank you, Charles Lakhan - Service Manager - 973-743-3000
Yoly In the service dept.
Yoly In the service dept. is very professional and treated me with courtesy and respect. She knows her business well. I believe she is a great asset to your organization
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for giving a shoutout to Yoly! The Lynnes Nissan City team loves to see five-star reviews that highlight our customer service. Until next time!
Camille C.
Camille C. from Lynnes Nissan has been awesome during the buying process to service. Awesome experience overall
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted that Camille stepped in to provide such a seamless buying experience. Enjoy your new ride and thanks for choosing Lynnes Nissan City, Rich!
The worst dealer I have ever been the person or
The worst dealer I have ever been the person or salesperson is a mute he don't talk I wasted all my time
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I am sorry to read this feedback, as we take customer service very seriously. If you're willing, I would love to get a bit more information about your experience to see if there is anything I can do to help. Would you please reach me directly at your convenience? Thank you, Robert Davidson - General Sales Manager - (973) 743-2111
Excellent service.
Excellent service. The staff is very helpful and welcoming. I bought this car and my last car from this dealership because of the great service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are delighted to have earned your repeat business! Thank you for choosing Lynnes Nissan City and for sharing a great review. Safe travels until we see you again!
Excellent customer and car service!
Excellent experience from the time you enter the service lot..staff on outside as well as inside very nice!! Mike ( my favorite now) very professional..I just purchased 4 new tires ,received a wheel alignment n wheel balance excellent service Been going her for some years now...I will continue going here!! Great service..thanks Mike...(STACEE S.)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Samantha, This review means a lot to us! Thank you for choosing Lynnes Nissan City and for sharing your thoughtful feedback about Mike. We hope to see you again!
the people I have interacted with here have been great.
the people I have interacted with here have been great. HOWEVER, the policy of charging 3.25% on credit card transactions is a deal breaker. I went to Ramsey Nissan and they do not have this policy. My business will go there in the future. Lynnes has gotten greedy. Good Bye. I have 2020 Nissan Sentra , but this site doesnt list Nissan
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review. We strive for excellent customer service, but I am sorry to hear that you're frustrated with our fees. If you'd like to discuss this with us, please reach out. Thank you, Charles Lakhan - Service Manager - 973-743-3000
Maintenance and oil change
I called and was able to get a prompt appointment for the next waited while maintenances was done. Great experience Thanks Yaly and service team!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Roxanne! We're delighted that Yaly stepped in to provide a seamless maintenance experience. Thanks for choosing Lynnes Nissan City. See you next time!