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Leesburg Auto Import

(366 reviews)
Visit Leesburg Auto Import
Sales hours: 9:00am to 7:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–7:00pm
Sunday Closed

Reviews

(366 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Leesburg Auto Import from DealerRater.

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Interested auto buyer

Was looking for a used auto at this dealership. Salesman Kenny was very professional in helping us and answering our questions. Very helpful and knowledgeable about each car we looked at. I would recommend this dealership, especially Kenny who was willing to take the time to see what we wanted and how much we wanted to spend on a specific vehicle. He did not rush us in trying to make a sale. Very nice man.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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False Advertising

Buyer beware. They have a $3k dealership fee. Also they keep cars posted that are no longer for sale to get people in to inquire.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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AVOID AVOID AVOIDNo matter how nice the vehicle go the...

AVOID AVOID AVOID No matter how nice the vehicle go the other direction. The salesmen are greedy and could care less about customer service; they only want your money and could care less about the condition of the vehicle you are purchasing. They are very good at hiding problems in the engine, despite them claiming it’s in ‘near-perfect’ condition. My Jeep did come with a 30 day or 1,000-mile warranty. Because it ‘looked’ very new and the salesperson was insistent that it was in such incredible shape, I purchased the Jeep. Unfortunately, the Jeep starting having problems in the engine was just after driving 150 miles. I couldn’t trust the salesman, so of course I took it to a local mechanic. This mechanic discovered over $1,200 in damages to the engine due to the massive oil leak and other parts that needed to be replaced in order for me to drive it safely. The mechanic even showed me the temporary cheap fix that this sales lot attempted to make so they could get it sold to a sucker like me. When I contacted the salesman to inform of the situation, he was arguing and said they would not warranty it, that if there was I problem, I should have taken it to their hired mechanic (the one that did the temporary fix in the first place). After not giving up (a lot of arguing back and forth), I provided them with proof of receipts, and they said they would only pay for the parts ( 8% of the bill) and refused to pay for the replacement of the battery that actually died a week after I bought it, had no idea it was so old. If you are looking for an overpriced, unreliable place that only cares about themselves and how they could benefit with no customer service, this place is for you. But if you are looking for a reliable vehicle that is fare priced with customer service that I strongly urge you to go somewhere else. I wouldn’t send my worse enemy here, they are that bad!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
4 people out of 4 found this review helpful.

Incredible experience!

I had the most wonderful experience at this dealership! The first time I visited, I was greeted by Dave who immediately took me to the car I was looking for and opened the doors up for me. There was no pressure at all to buy the car. He just let me take my time looking it over and playing with all the buttons. When I came out of the car, he walked up and offered to give me a test drive. However, I wasn't ready to purchase at that time and there was no pressure again. I came back about three weeks later after doing some research and looking at other cars and luckily the car was still there. I took it for a test drive and came back and asked if I could take it to my mechanic to give it a good look over. Not only did he allow me to do that, but offered to take the car himself. That's something I would've never expected. But the next morning, he actually came in before their normal hours to accommodate me so I could take the car to my mechanic. After having my mechanic look it over, Dave asked me what the mechanic said, and I told him the truth that there was nothing wrong with the car. My mechanic also told me that the car had lots of new parts and was well cared for. Dave wrote up the deal and got the car ready for me to take home. I have to tell you that this was a far better experience than what I ever got from larger, big name stores. It was totally painless! Honest! Painless! It went very smoothly. If I'm in the situation where I need to buy another car, I would not hesitate to purchase one from them again. Good people, not pushy, and very efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I had the best experience buying a car from here! Dave...

I had the best experience buying a car from here! Dave went over and beyond to make the process quick and easy. I drove over 7 hrs to get here bc i saw the car online. It was everything i wanted and more. Highly recommend!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Great customer service the salesman dave went beyond the...

Great customer service the salesman dave went beyond the call of duty to make sure everything went smoothly definitely recommended their dealership to anyone "Terry

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Great Service. Quick and easy to deal with.

Overall experience was amazing helped negotiate and work with me highly recommend them! great prices and experience with this dealership if you ever need a car you should come her!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service. Quick and easy to deal with.

This was the quickest and most stress free car buying process I have even been through. Would highly recommend to a friend. Thank you Roney.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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awesome!

great car! great price and great service! will purchase again at leesburg auto import. ask for Roney he will take care of you. love the relaxing attitude.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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As promised!

Purchase a vehicle sight unseen from Roney. I was skeptical at first cause never bought a car without seeing it first. Roney described the vehicle in very detail that I was sold. Had it shipped to my home and I was very pleased. Thanks Roney! Great job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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