Reviews
In 2022, I ordered a Porsche 911 that was set to go into
In 2022, I ordered a Porsche 911 that was set to go into production in April 2023. I put down my deposit and picked every option I wanted. The dealer kept telling me how awesome my dream 911 would be with all of my selections. They gave me a link to check on the progress and it was all very exciting! I waited patiently. Then suddenly a few weeks before it was set to be built, they emailed to let me know that they had run out of the following options: - spoilers and aero kit - ceramic brakes - Any type of custom leather - Paint to sample exterior - Bucket seats - Sports package The list goes on and on. No problem - I would just wait until they had them in stock right? Wrong. “Looks like they are on backorder with no ETA for when these will be available.” So they offered me a basic bare bones Porsche instead. Not exactly a dream Porsche at that point is it? Talk about a bait and switch. This would have been my 3rd Porsche. But based on this experience, I will never purchase from them again. Thankfully the Bentley and Rolls Royce dealer was happy to step in and help me out. Seems they actually care about their customers. And they aren’t blaming Covid for parts shortages like Porsche is. I would’ve never expected this bait and switch from Porsche, followed by a myriad of lame excuses. I recommend avoiding Beverly Hills Porsche at all costs. They don’t live up to their promises and they are more than happy to waste your time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Pathetic bait and switch - car didn’t exist
In 2022, I ordered a Porsche 911 that was set to go into production in April 2023. I put down my deposit and picked every option I wanted. The dealer kept telling me how awesome my dream 911 would be with all of my selections. They gave me a link to check on the progress and it was all very exciting! I waited patiently. Then suddenly a few weeks before it was set to be built, they emailed to let me know that they had run out of the following options: - spoilers and aero kit - ceramic brakes - Any type of custom leather - Paint to sample exterior - Bucket seats - Sports package The list goes on and on. No problem - I would just wait until they had them in stock right? Wrong. “Looks like they are on backorder with no ETA for when these will be available.” So they offered me a basic bare bones Porsche instead. Not exactly a dream Porsche at that point is it? Talk about a bait and switch. This would have been my 3rd Porsche. But based on this experience, I will never purchase from them again. Thankfully the Bentley and Rolls Royce dealer was happy to step in and help me out. Seems they actually care about their customers. And they aren’t blaming Covid for parts shortages like Porsche is. I would’ve never expected this bait and switch from Porsche, followed by a myriad of lame excuses. I recommend avoiding Beverly Hills Porsche at all costs. They don’t live up to their promises and they are more than happy to waste your time.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
stolen my vehicles from me and refused to give them
stolen my vehicles from me and refused to give them backto their rightful owner timothy cao
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hold on to your wallet.
Be ready to get ripped off. 100k over msrp. Should be ashamed. I can only imagine how much they over charge in service. Buyers beware.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Worked with Carlos in the sales department and he did I
Worked with Carlos in the sales department and he did I am excellent job of showing me different options , test driving the vehicles and was not pushy at all!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Best dealer team easy to work with and very
Best dealer team easy to work with and very professional. Ashley - she is just extremely passionate and so professional always great service very professional and big smile. Juan in service he is so professional, so easy to work with him and keep updating me about eta … etc every-time I bring my car to service Robert in sales made the process of ordering my last car and receiving it very easy and enjoyable. Always keep me updated on all the steps and the eta
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My experience was nothing less than amazing.
My experience was nothing less than amazing. We were taken care of from start to finish so professionally. Our salesman Paul was extremely attentive to our needs. Would definitely recommend to all!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I was in town for a business trip and saw on their
I was in town for a business trip and saw on their website they had a Porsche that I had been looking for. I called in and immediately got excellent customer service from my salesperson Nour. All of my questions and concerns were were answered and I never felt pressured to make the purchase. I even had Nick who is one of the sales managers introduce himself and helped with the process as well. Christian the finance manager really helped me understand the paperwork since I live in another state. I highly recommend going to Porsche Beverly Hills for your Porsche purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I had a great experience buying my Cayman from Bradley.
I had a great experience buying my Cayman from Bradley. He went above and beyond in making my experience of buying the car remotely smooth. He was responsive on text/calls (sometime even after work hours). He also provide exceptional service by ensuring that the car was shipped and sent me details of the progress frequently. Thank you Brad!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sam was extremely accommodative and helpful.
Sam was extremely accommodative and helpful. I’m super happy with the service and got a great deal
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
